目录
目 录
1 Basic Concepts of Public Administration
Lesson One What Is Public Administration?
Constitution and Public Administration
Regulation and Service
Managerial，Political，and Legal Approaches
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Two Administrative Law and Administrative Ethics
What Is Administrative Law?
Why Is Administrative Law Important?
What Are Ethics?
What Are Administrative Ethics?
A Code of Ethics for Public Administration
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Three Public Policy and the Policymaking Process
What Is Public Policy?
The Policymaking Process
Further Reading
Topics for Discussion
Supplementary Reading
2 The Fundamental Theories of Public Administration
Lesson Four Notes on the Theory of Organization
1．The Division of Work
2．The Coordination of Work
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Five The Human Side of Enterprise
Management's Task:The Conventional View
Is the Conventional View Correct?
Physiological Needs
Safety Needs
Social Needs
Ego Needs
Self-fulfillment Needs
Management and Motivation
A New Theory of Management
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Six Disciplines of the Learning Organization
Further Reading
Topics for Discussion
Supplementary Reading
3 The Core Functions of Public Administration
Lesson Seven Performance Evaluation
Performance Evaluation:What，Why，and How?
Three Approaches to Performance Evaluation
Summary
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Eight Policy Paradox:The Art of Political Decisionmaking
Losing Is Winning
Parades:Recreation or Speech?
For or Against Welfare?(https://www.daowen.com)
Which Came First—The Problem or the Solution?
Babies:Product or Service?
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Nine Public Budgeting
Sources of Revenues
Stages in the Budgetary Process
Basic Budget Formats
Further Reading
Topics for Discussion
Supplementary Reading
4 Crisis Management in Public Administration
Lesson Ten What Are Crisis Management and Its Cycle?
Definitions and the Crisis Management Cycle
Preparing for Crises
Managing Crises
Post-crisis Evaluation and Learning
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Eleven Crisis Management and Public Communication
Designating a Spokesperson
Communicating with the News Media
A Guide to Crisis Management and Communications
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Twelve Improving the Crisis Management Process
Identify Problems
Reestablish Objectives
Redesign Process
Recognize the Presence of Interdependence in All Organizations
Build Resilience Through Redundancy
Further Reading
Topics for Discussion
Supplementary Reading
5 Trends and Reform in Contemporary Public Administration
Lesson Thirteen Administrative Authority and Responsibility
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Fourteen From Red Tape to Results:Creating a Government that Works Better and Costs Less
A Cure Worse than the Disease
The Root Problem:Industrial-era Bureaucracies in an Information Age
The Solution:Creating Entrepreneurial Organizations
Our Commitment:A Long-term Investment in Change
Further Reading
Topics for Discussion
Supplementary Reading
Lesson Fifteen The Transformation of Governance:Globalization，Devolution，and the Role of Government
Globalization
Devolution
Implications for Governance
Further Reading
Topics for Discussion
Supplementary Reading
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