Activity 3 Listening
Listen to the recording and fill in the gaps.
Zhou Ying is now calling to book an air ticket for Carter Smith.
C=A reservation clerk
Z=Zhou Ying
(The telephone is ringing.)
C: Shanghai Eastern Airlines. Good morning. Can I help you?
Z: I’d like to (1) ______to Guangzhou on the 27th of March.
C: Do you want a morning or an afternoon flight?
Z: There is a flight leaving at 16:30 in the afternoon. That would be (2) ______.
C: I’m afraid the flight is (3) ______ at the moment. Let me see if there have been any cancellations… Sorry, it’s fully booked.
Z: Could you check other flights leaving for Guangzhou in the late afternoon of the 27th as well, please?
C: There is a Flight 217 leaving at 17:45, arriving at Guangzhou Baiyun International Airport at 19:20.There are plenty of seats (4) ______on that.(https://www.daowen.com)
Z: I think the 17: 45 service is suitable. Can I (5) ______on it, please?
C: Of course, could I have your name, please?
Z: It’s for Carter Smith.
C: (6) ______or economic one?
Z: Economic one, please.
C: Single or (7) ______?
Z: Single.
C: One minute. I’ve booked a seat on Eastern Airlines Flight 217, (8) ______ Shanghai at 17:45, March 27th for you. The checking-in time is 17:00, in Terminal 2.
Z: Thank you. When should I confirm this booking?
C: As soon as possible. You could leave it till you arrive at the terminal, but it is probably better to pick up your ticket at the nearest Eastern Airlines Office. Could I have your telephone number, please?
Z: (020) 61983456, extension 606.
C: Thank you.