Definitions and the Crisis Management Cycle

Definitions and the Crisis Management Cycle

●A crisis is a change，which may be sudden or which may take some time to evolve，that results in an urgent problem that must be addressed immediately.

●Although crisis events are unpredictable，they are not always unexpected.

●Crisis management is the process of identifying a potential issue or crisis and coordinating organizational or inter-organizational response as necessary.

●A useful way of understanding the demands of crisis management on public managers is to think of crisis management in terms of different phases of a cycle，as displayed in Figure 1.The phases are:

Preparation—dealing with issues such as planning，simulations and training;(https://www.daowen.com)

Figure 1 The Crisis Management Cycle

Management—dealing with issues such as allocation and deployment of resources，command systems and communications;

Evaluation—dealing with issues such as post-crisis lesson learning，debriefing and accountability.