Identify Problems

After a crisis，it is likely that new problems related to crisis vulnerability will become apparent.Managers cannot make effective decisions unless they understand the problems，issues，and vulnerabilities associated with a crisis.Defining these new crisis challenges sets the stage for other decisions.To define and understand the problem，managers must analyze the procedures that exist in the organization.Debriefing after a crisis provides needed insight into crisis management challenges and vulnerabilities.(https://www.daowen.com)

An organization can analyze its challenges through an internal investigation or(externally)by utilizing a crisis consultant，a more objective but potentially costly approach.Important tradeoffs should be considered when making this determination.Staff assigned to investigate a crisis incident may need to be borrowed from other projects or committees.One way or another，management must develop strategies for analyzing the challenges and vulnerabilities so that there is a clear definition of the new crisis management problems facing the organization.Once this task has been accomplished，appropriate strategic decisions should follow to position the organization to address future crises.