三、道歉信

写作提示

因过失或疏忽做错了事，给亲人、同事、朋友带来了麻烦或损失时，写道歉信是一种较随意又给对方以真诚感的方式。这类信要讲清楚道歉事由，给对方带来的损失和不方便，自己的内心感受和补救方式，尤其要表达自己的内疚心情。用词不能夸张，应坦率、诚恳，以取得对方的谅解。

写作策略

开头段及主题段：诚恳说明造成对方不快的原因，表示歉意，请对方予以理解、见谅，并阐述自己正在尽可能弥补的措施。

结束段：再次表示歉意。

参考范文

Directions：You have received a complaint letter from your customer for the mix-up of order#：26429782.Write a letter to him to

1）express your apology(https://www.daowen.com)

2）explain the reason

3）provide the solution and offer the compensation.

Dear Mr.Beckman，

I apologize for the mix-up of order#：26429782.We have just implemented a new packaging system that still has a few bugs to be worked out，but we did fix your order and sent it out this morning.For your trouble，we have enclosed a$25 gift certificate which can be used at any of our stores.Once again I would like to apologize for the mix-up in your order and any inconveniences this may have caused you.

Sincerely，

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