15.2.3 Return and Replacement退换货
Return and replacement of goods is the trickiest issue for CBEC import.Three common models also exist to resolve this:
The bonded warehouse model:Return and replacement is most convenient and speedy under this model,as the purchased product shall be returned to the domestic bonded warehouse or CBEC platform.It normally applies to seller-related return and replacement or to products with a money back guarantee.
The direct mail model:Under this model,return and replacement is processed differently in two scenarios.In the first,the foreign seller has a bonded warehouse or physical entity in China,so that the purchased product can be returned to the warehouse or the seller’s branch or office in China.In the second,the foreign seller does not have any bonded warehouse or physical entity in China,then the purchased product has to be mailed directly back to the seller,with the distribution of freight,duty and fees decided by the platform.However,as this incurs high cost,foreign sellers generally do not offer such an option for problems other than product quality.
The transshipment model:Return and replacement is the most difficult under this model.As the product is transshipped to China,with the trans-shipper as the nominal recipient of the package.This makes the way back highly difficult and costly.Considering the expected obstacles ahead,most buyers tend to give up return or replacement.