Part II Listening and Speaking
A Warming Up
Look at the pictures and work in pairs to discuss the following questions.
1. What is the girl doing in Picture A? What is her occupation?
2. What can you see in Picture B? What are they doing? How do you know?
B Vocabulary and Sentences
I Listen to the following words and phrases and write down the Chinese meanings.
II Listen and complete the sentences with the right words.
1. He is not_____________________________ (available, accessible) now.
2. Could I have the_____________________________ (attention, extension) 322, please?
3. May I ask who’s_____________________________ (rolling, calling), please?
4. Hold on, please. I’ll put you_____________________________ (through, though) right now.
5. Sorry, I have a scheduling_____________________________ (inflict, conflict).
6. Could I_____________________________ (speak, stick) to Dr. Smith, please?
7. Let me check the_____________________________ (diary, dairy).
8. Would you like to leave a_____________________________ (passage, message)?
9. Nobody here by that name. I think you have the wrong______________________________(number, member).
10. Can I______________________________(reschedule, schedule) the appointment?
III Listen to the dialogues and choose the sentences you hear.
1. —_________
— Yes, could I speak to Dr. Smith, please?
A. Hello, medical department. Can I help you?
B. Hello, dental department. Can I help you?
2. — Would you like to leave a message?
—_________
A. Yes, please ask him to pick me up when he comes back.
B. Yes, please ask him to call me back when he comes back.
3. —_________
— Let me check the diary.
A. Can I make an appointment with Dr. Smith, please?
B. Can I have an important meeting with Dr. Smith, please?
4. — Could I speak to Dr. Brown?
—_________
A. He is not comfortable now.
B. He is not available now.
5. —_________
— Sorry. I have a scheduling conflict.
A. I’m calling to confirm your appointment with Mr. Green.
B. I’m calling to change your appointment with Mr. Green.
6. — May I ask who’s calling, please?
—_________
A. This is David Black from ABC Trading Company.
B. This is David Black from ABC Drug Company.
7. —_________
— Sorry, the line is busy.
A. May I have your attention, please?
B. Could I have the extension 322, please?
8. —_________
— Yes. When would you like to reschedule it for?
A. Can I reschedule the appointment?
B. Can I cancel the appointment?
9. —_________
— Hold on, please. I’ll put you through right now.
A. I have a question to discuss with Mr. White. Could you help me?
B. I have an emergency to talk with Mr. White. Could you help me?
10. — Is Dr. Peterson there?
—_________
A. Nobody here by that name. I think you have the wrong number.
B. Nobody here by that name. I think you have to call another number.
C Process Viewing
Video Episode 1
Kevin wants to call the medical director Mr. Smith, and the receptionist Grace is putting him through to Mr. Smith’s office.
I Watch the video episode and decide whether the following statements are true (T) or false (F).
_____1. Kevin has an appointment with Mr. Smith.
_____2. Mr. Smith is on the line.
_____3. Kevin wants to discuss the new contract with Mr. Smith.
II Watch the video episode again and choose the sentences you hear.
_____1. A. I’m trying to connect you.
B. I’m trying to contact you.
_____2. A. Your call has been put through.
B. Your call has been put on.
Words and Expressions
Video Episode 2
Mr. Smith is not available now, and his assistant Linda is helping Kevin to make an appointment.
I Watch the video episode and choose the missing words according to what you hear.
1. I’m afraid Mr. Smith is not available at the__________________________ (moment, minute).
2. Let me check his diary and see if I can__________________________ (challenge, arrange) it for you.
II Watch the video episode again and choose the correct answers.
1. Kevin works for__________________________ .
A. ABC Drug Company B. ABC Trading Company
C. ABC Training School D. ABC Clinic
2. Linda will check Mr. Smith’s__________________________ .
A. schedule B. diary C. scheme D. proposal
3. You can contact me__________________________ at 021-43701786.
A. on Monday B. any day C. on Sunday D. on Tuesday
Words and Expressions
Video Episode 3
Linda is calling Kevin back to confirm the appointment with Mr. Smith.
I Watch the video episode and choose the possible sentences which have the same meanings as the sentences you hear.
_____1. I’m calling to confirm your appointment for this afternoon at 2:30 with Mr. Smith.
A. I’m calling to check your appointment for this afternoon at 2:30 with Mr. Smith.
B. I’m calling to change your appointment for this afternoon at 2:30 with Mr. Smith.
_____2. But I’m sorry there is a minor change in my schedule.
A. But I’m sorry there is a big mistake in my schedule.
B. But I’m sorry I have a scheduling conflict.
II Watch the video episode again and answer the following questions.
1. Why does Kevin make another appointment?
2. When is Mr. Smith available?
3. When is Kevin’s new appointment?
Words and Expressions
Challenge yourself. Work in pairs to dub for Kevin and Grace in Video Episode 1. Pay attention to your intonation and pronunciation.
D Situational Viewing
Video Episode 4
Eric is calling to make an appointment with Dr. Smith.
I Watch the video episode and decide whether the following statements are true (T) or false (F).
II Watch again and rearrange the following sentences in sequence of happening.
( ) Dr. Peterson’s appointment at 3:00 in the afternoon has been canceled.
( ) Eric wants to make an appointment with Dr. Peterson for Li Tao, but he has a full calendar today.
( ) Li Tao can see the doctor this afternoon.
Words and Expressions
Video Episode 5
Nancy is answering the phone from a patient who has got a wrong number.
I Watch the video episode and choose the correct answers.
1. The patient wants to speak to___________________ .
A. Dr. Miller B. Dr. Taylor
C. Dr. Calvin D. Dr. Byron
2. The patient is making the call at___________________ .
A. 585-3763 B. 586-3673
C. 585-3673 D. 586-3763
3. The patient thinks he___________________ .
A. called the right number B. called the wrong number
C. forgot the doctor’s name D. forgot the number
II Watch again and decide whether the following statements are true (T) or false (F).
_____1. The patient called St. Vincent’s Hospital at 585-3763.
_____2. The patient’s finger slipped and touched the wrong number.
Words and Expressions
Video Episode 6
Nancy is calling Linda to tell her the appointment with Dr. Gerald will be changed.
I Watch the video episode and choose the correct answers.
1. Linda has an appointment with Dr. Gerald at this afternoon.
A. 2:30 B. 3:30 C. 4:30 D. 5:30
2. Dr. Gerald will have an this afternoon.
A. important meeting B. emergency surgery
C. important lecture D. urgent report
3. Linda changes her appointment to tomorrow morning at .
A. 8:00 B. 8:30 C. 9:00 D. 9:30
II Watch the video episode again and answer the following questions.
1. Why does Nancy make a call to Linda?
2. Why doesn’t Linda make the appointment at 8 o’clock?
Words and Expressions
Work in pairs to make up a dialogue with your partner according to the following situation.
Suppose you are Grace, the secretary of Dr. Steve. You are calling to confirm Catherine’s appointment with Dr. Steve. What will you say?