Part II Listening and Speaking
A Warming Up
Look at the pictures and work in pairs to discuss the following questions.
1. Look at Picture A, Miss Lin is demonstrating how to wear a mask correctly. Can you help her describe the benefits of wearing a mask?
2. In Picture B, many visitors are attracted by the wedding rings at the jewelry fair. Please help the business participants introduce the new rings to the visitors.
B Vocabulary and Sentences
I Listen to the following words and phrases and write down the Chinese meanings.
II Listen and complete the sentences with the right words.
1. What are the strong_____________________________ (points, coins) of this machine?
2. Here is our_____________________________ (sales, sailors) catalogue.
3. He is the sales_____________________________ (perspective, representative) of Watson Medical Company.
4. We_____________________________ (oあend, oあer) a reasonable discount for larger orders.
5. I will send you the contact information of all____________________________ (agents, agendas) after the order.
6. It’s a_____________________________ (pleasure, treasure) to show our company to our customers.
7. It is one of our traditional_____________________________ (imports, exports).
8. My_____________________________ (colleague, college) will explain how to do it.
9. I found some of the exhibits to be fine in____________________(quantity, quality) and beautiful in design.
10. Which items do you have in______________________________(head, mind)?
III Listen to the dialogues and choose the sentences you hear.
1. — Thank you for showing us around the company.
—_________
A. It’s my honour to show our plant to our customers.
B. It’s a pleasure to show our company to our customers.
2. — Could you give me more detailed information about that machine?
—_________
A. Here is our sales catalogue.
B. Here is our after-sales catalogue.
3. — Good afternoon. I am Tina from England. Here is my card.
— Nice to meet you, Tina! This is Bill._________
A. He is the sales representative of Watson Medical Company.
B. He is the administrative assistant of Watson Medical Company.
4. —_________
— Very impressive.
A. It is one of the professional exports.
B. It is one of our traditional exports.
5. —_________
— What are the strong points of this machine?
A. This is our newly developed model.
B. This is our latest designed model.
6. — Could you tell me how to operate the system?
—_________
A. My colleague will make a clear explanation.
B. My colleague will explain how to do it.
7. —_________
— Thank you for saying so.
A. I found some of the exhibits to be fine in quality and beautiful in design.
B. I found some of the products to be fine in quality and beautiful in style.
8. — How about the price of the scanner?
—_________
A. We offer a reasonable discount for larger orders.
B. We offer a competitive price for larger orders.
9. —_________
— We’re interested in your wrinkle remover.
A. Which items go through your mind?
B. Which items do you have in mind?
10. —_________
— Thanks a lot. It is very thoughtful.
A. I will send you the contact information of all agents after the order.
B. I will send more contact information of all agents before the order.
C Process Viewing
Video Episode 1
Black is a salesman in Watson Medical Company. Now he is introducing the equipment to Phillips at the trade fair.
I Watch the video episode and decide whether the following statements are true (T) or false (F).
_____1. Black is introducing the latest products to his customer.
_____2. Black and Phillips are friends.
_____3. Phillips wants to keep some samples for about two weeks.
II Watch the video episode again and choose the sentences you hear.
_____1. A. What are their strong points?
B. What are these strong points?
_____2. A. Can you leave these samples with us?
B. Can you lend these samples with us?
Words and Expressions
Video Episode 2
Black is showing his customer Phillips around his company, whom he met at the trade fair.
I Watch the video episode and choose the missing words according to what you hear.
1. It was very kind of you to give me a__________________________ (tour, tool) of the company.
2. Very__________________________ (expressive, impressive), indeed.
II Watch the video episode again and choose the correct answers.
1. Black and Phillips met at the__________________________ .
A. art gallery B. trade fair C. embassy D. training hall
2. That’s our latest development, a machine with high__________________________ .
A. power B. profile C. precision D. performance
3. Black gives a__________________________ catalogue to Phillips.
A. sales B. price C. management D. promotion
Words and Expressions
Video Episode 3
Black is presenting his company’s new CT model for his foreign customer.
I Watch the video episode and choose the possible sentences which have the same meanings as the sentences you hear.
_____1. It’s so kind of you to make a presentation about your new product.
A. It’s so kind of you to give an introduction about your new product.
B. It’s so kind of you to give praise about your new product.
_____2. We have developed an improved model which we believe will be a big seller in both China and the USA.
A. We have developed an advanced model, and we think it will attract lots of buyers in both China and the USA.
B. We have developed an important model, and we think it will attract lots of buyers in both China and the USA.
II Watch the video episode again and answer the following questions.
1. Where does Black present his new CT machine?
2. Why will the new CT model be a big seller in both China and the USA?
3. Does the customer know how to operate the machine?
Words and Expressions
Challenge Yourself. Work in pairs to dub for Black and Phillips in Video Episode 2. Pay attention to your intonation and pronunciation.
D Situational Viewing
Video Episode 4
Tom has been in China for an exhibition. He is talking with Black about the products he wants.
I Watch the video episode and decide whether the following statements are true (T) or false (F).
II Watch again and rearrange the following sentences in sequence of happening.
( ) The equipments have met with great favour overseas.
( ) Tom has visited the exhibition hall and gone over the catalogue.
( ) Black is giving his greetings to Tom and introducing himself.
Words and Expressions
Video Episode 5
Ralph is consulting Black some information about the items on the phone.
I Watch the video episode and choose the correct answers.
1. Ralph wants to know the___________________ of the items.
A. colours B. prices
C. packages D. deliveries
2. Black could offer___________________ for larger orders.
A. reasonable discount
B. reasonable price
C. free transit
D. free promotion
3. __________________ is the latest development item this year.
A. The anti-influenza drug
B. The cold medication
C. The anti-cancer medicine
D. The high blood pressure medicine
II Watch again and decide whether the sentences are true (T) or false (F).
_____1. Ralph is interested in the high blood pressure medicine shown on Page 5 of the catalogue.
_____2. Ralph wants to know more details about the items.
Words and Expressions
Video Episode 6
Black is handling the customer’s questions about after-sales service.
I Watch the video episode and choose the correct answers.
1. The customer the new innovation.
A. makes a speech about B. has interest in
C. criticised D. is disappointed with
2. If something goes wrong, the agents will send to deal with the problem.
A. electricians B. secretaries
C. maintenance men D. carpenters
3. What does the customer think of Black?
He is very .
A. generous B. tolerant
C. absent-minded D. thoughtful
II Watch the video episode again and answer the following questions.
1. Black is eager to cooperate with the partner, isn’t he? Please write down the key sentence that you hear.
2. If you were Black, how to maintain customer relationships at work?
Words and Expressions
Work in pairs to make up a dialogue with your partner according to the following situation.
Suppose you are Betty, working for an import and export corporation. Your company is attending a trade fair. Mr. Smith is your customer, who wants to get some information about the items he is interested in.