Practice and Assessment

Practice and Assessment

Unit Project

Work in groups to role-play the following situation to test your integrated skills got in the unit.

Suppose you are Eric, a customer service staff. One of your customers is complaining about a quality problem with your product. He is very angry. You should let him calm down and make your customer satisfied with your service.

Assessing

Check your unit project and assess your learning.

A=Exceeding Expectations ☆☆☆☆☆

B=Meeting Expectations ☆☆☆☆

C=Approaching Expectations ☆☆☆

D=Partially Meeting Expectations ☆☆

E=Not Meeting Expectations ☆