Part III Listening and Thinking
A Passage
I Listen to the passage and write down the missing words.
Environmental Emergency—If your complaint is concerning an environmental 1. ________________,please call 911 to report the incident.
Foodborne Illness — If you believe you are 2. ______________________ from food you ate at a restaurant, grocery store, or public event, please complete an electronic food-borne illness complaint submission or call the health department’s Environmental Health Division at 906-482-7382.
Western Upper Peninsula Health Department responds to public health-related complaints and other 3.___________________________________ involving unsanitary 4.__________________________________ that may cause illness or 5. __________________________ disease. Examples of common complaints WUPHD investigates include restaurant employees not wearing 6. _______________________ while handling food, sewage surfacing from a failing septic system, and tattoos being performed in someone’s home.
To file a complaint, please complete the online Complaint Form to 7._______________________ us with the information we need to investigate your 8. ______________________ . Complaint Forms before an investigation will be started. You may be contacted by an Environmental Health Sanitarian for additional information, so be sure your day time 9._______________________ information is accurate.If we cannot 10._______________________ your identity or contact you for follow-up, your complaint will not be investigated.
II Listen again and answer the following questions.
1. What are the examples of common complaints WUPHD investigates?
2. What should we do before the investigation?
Words and Expressions
B News Broadcast
I Listen and decide whether the following statements are true (T) or false (F).
II Listen again and answer the following questions.
Have you got any experience about making complaints? Do you have any good suggestions?
Enjoying Movie Clips
