Part B Theme Listening
■Language Learning
Study the following words and expressions.
Words:telephone,mobile phone(cell phone),smartphone,a car phone,an operator,extension,to ring/phone/call sb.,to ring/phone/call sb.back,to dial a number,to answer the phone
Expressions:
•I’d like to make a call.
•I can’t get through.
•Who’s calling?
•What number are you calling from?(May I have your phone number?)
•XXX speaking.
•Are you still there?
•Please put me through to XXX.
•May I speak to XXX?
•Is that XXX speaking?
•Would you please hold on?(Hold on,please.)
•Hold the line,please.
•Hang on,please.
•The line is busy/engaged.
•Could you put down my phone number?
•Can I leave a message for him?
•Would you please take a message?
•Would you ask XXX to call me back?
•I’m afraid you’ve got the wrong number.
■Exercise 4:Dialogue Listening
Listen to the dialogue.Write down the missing words.
(A:an operator B:Harry White C:a receptionist)
A:Good afternoon,Ocean Hotel.Operator speaking. 1?
B:Yes,please.Please 2to the Front Desk.
A:OK.Hold on,please.I’ll put you through now.
C:Good afternoon,how can I help you?
B:Good afternoon.I want to 3a double room for 4from 5to 6.
C: 7,please.Let me check our booking list.
(a few minutes later)
C:Thank you for waiting,sir. 8?
B:Yes.
C:Double rooms are available.I can help you book a double room for two nights from May 15th to May 17th. 9?
B:Harry White.Could you tell me the room rate,please?
C:388 yuan per night including two breakfasts.
B:Good.Please help me make the booking.
C:May I have your telephone number and your ID number?
B:Yes.181-0716-7765 and my ID number is 230-005-1988-1111-3381.
(a few minutes later)
C:I’ve made it.Your telephone number is 181-0716-7765 and your ID number is 230-005-1988-1111-3381.Mr.White books a double for two nights from May 15th to May 17th at 388 yuan per night including two breakfasts.
B:That’s right.Thanks a lot.
C:It’s my pleasure. 10.Hope you’ll enjoy your stay with us.
■Exercise 5:Second Listening
Listen to the dialogue again and answer the following questions.
1.Why does Mr.White make the call?
2.Who does Mr.White call to book a room in the hotel?
3.How many nights does Mr.White book?
4.How much does a double room cost per night?
5.What information does the receptionist need for the booking?
