Unit 10 Making a Phone CallⅡ
Exercise 1
Audio Scripts:
1.silk 2.blank 3.can 4.house 5.seen
6.serve 7.below 8.head 9.Austria 10.warm
11.thick 12.trap 13.cheer 14.top 15.stay
Keys:1.B 2.B 3.A 4.B 5.C
6.A 7.C 8.A 9.A 10.C
11.C 12.B 13.B 14.C 15.B
Exercise 2
Audio Scripts:
1.We went to see our teacher last night.
2.Will you give this letter to Tom as soon as he comes?
3.It was raining when he telephoned me.
4.He was washing his hands.
5.Joan has been a nurse for 30 years.
Keys:1.A 2.B 3.C 4.D 5.A
Exercise 3
Audio Scripts:
1.A:What’s your new phone number?
B:It’s 189-7170-6590.
2.A:My office number is 620-880-29.
B:OK.Let me write it down.
3.A:My brother’s home number is 001-532-008-87.
B:Sounds strange.Why is 001?
A:That’s country code for the U.S.A.
4.A:May I know the customer service number?
B:Yes.It is 400-880-5166.
5.A:What’s Dr.Li’s office number?
B:It’s 880-267-88.
Keys:1.189-7170-6590 2.620-880-29 3.001-532-008-87
4.400-880-5166 5.880-267-88
Exercise 4
Audio Scripts:
S:Good morning.How can I help you?
L:Hi.I’m calling to confirm my itinerary of the tour I booked two days ago.
S:Sure.May I know your order number or your telephone number?
L:I don’t have the order number now.My telephone number works?
S:Yes.What is it?
L:1390-0143-768.
S:Sorry.Could you repeat that,1390-014…
L:Yes.1390-0143-768.
S:Thank you.Hold on,please.Let me check.
(a few minutes later)
S:Thank you for waiting.Mrs.Smart.You’ve booked a 5-day package tour of Lijiang,Yunnan.Is it right?
L:Yes,it is right.Does the fee include everything?
S:It covers a 4-star hotel double room for 4 nights,3 meals a day for 3 days in Lijiang,limousine in Lijiang,entrance tickets for 5 scenic spots.The meeting place will be the lobby of Lijiang International Hotel.The meeting time will be 8:00 a.m.on Feb.9.
L:Good.That’s to say I need to pay the travel fee for my round trip.
S:That’s right.
L:Could you send the itinerary to my email?
S:Sure.I’ll do it right now.
L:Thank you.One more thing,please.What if I have to cancel the tour,just in case?
S:You need to let us know as early as possible,7 days earlier than the departure date.You’d better read the Agreement for Tour which tells you how to deal with cancellation.
L:OK.Please send the agreement to my email box.
S:Sure.I’ll.Anything else I can do for you?
L:No.That’s all.Thank you!
S:It’s my pleasure.Thank you for your calling.We’re always at your service.
Keys:1.order number 2.telephone number 3.1390-0143-768
4.1390-0143-768 5.Hold on,please 6.Thank you for waiting
7.5-day 8.round trip 9.deal with
Exercise 5
Keys:1.The payment includes a 4-star hotel double room for 4 nights,3 meals a day for 3 days in Lijiang,limousine in Lijiang,entrance tickets for 5 scenic spots.
2.The meeting place will be the lobby of Lijiang International Hotel and the meeting time will be 8:00 a.m.on Feb.9.
3.Yes,she will.
4.An itinerary of the tour and the Agreement for Tour.
5.No,she isn’t.
Exercise 6
Audio Scripts:
(The phone in Mr.Wang’s office is ringing.)
S:Good afternoon.A&C Co.Can I help you?
M:Good afternoon.This is Michelle White from Stone Import and Export Co.I want to make an appointment with Mr.Wang at 3:00 p.m.next Tuesday,September 16.
S:Don’t hang up,please.Let me check his schedule.
(a moment later)
S:Sorry,Mr.Wang has already had an appointment at 3:00 p.m.on that day.Is 4:30 convenient for you?
M:4:30 is OK for me.Thank you.
S:May I know what your visit is for?
M:Sure.I want to introduce the latest products our company just imported from Germany to Mr.Wang.
S:I see.I’ve made a note of it.See you on September 16.
M:See you then.Bye-bye.
Keys:1.Can I help you 2.Don’t hang up,please 3.your visit
4.See you on September 16
Exercise 7
Audio Scripts:
Understanding proper telephone etiquette is an important skill to have in daily life and work no matter what you do professionally.Greet the other caller politely.Whether you are placing a call or receiving a call,be sure to greet the other person politely.Speak in your normal tone of voice.If you talk too loudly into your phone,it may be uncomfortable for the person on the other line.Similarly,if you talk too quietly,it may be difficult and straining for the person on the other line to hear you.Do not eat while talking on the phone.One of the most impolite things you can do while speaking on the phone is eating,drinking,or chewing gum.Ask to call the person back if you have bad service.Say thank you and goodbye at the end of a call.It is polite to say thank you at the end of a phone conversation,but it is important to say goodbye as well.Answer the phone within 2 to 3 rings if you are receiving a call.If you are answering the phone for a business call,it is better not to make the other person wait.
Keys:1.Greet the other caller politely. 2.Speak in your normal tone of voice.
3.uncomfortable 4.quietly 5.Do not eat while talking on the phone.
6.chewing gum 7.Say thank you and goodbye at the end of a call.
8.2 or 3 rings