Part C Further Listening
■Exercise 6:Dialogue Listening
Listen to the dialogue.Write down the missing words.
(Michelle is calling to make an appointment with Mr.Wang,General Manager of A&C Agriculture Instrument Co.)
(S:the secretary of Mr.Wang;M:Michelle)
(The phone in Mr.Wang’s office is ringing.)
S:Good afternoon.A&C Co. 1?
M:Good afternoon.This is Michelle White from Stone Import and Export Co.I want to make an appointment with Mr.Wang at 3:00 p.m.next Tuesday,September 16.
S: 2.Let me check his schedule.
(a moment later)
S:Sorry,Mr.Wang has already had an appointment at 3:00 p.m.on that day.Is 4:30 convenient for you?
M:4:30 is OK for me.Thank you.
S:May I know what 3is for?
M:Sure.I want to introduce the latest products our company just imported from Germany to Mr.Wang.
S:I see.I’ve made a note of it. 4.
M:See you then.Bye-bye.
■Exercise 7:Self-study
Listen to the passage.Write down the missing words.
Understanding proper telephone etiquette is an important skill to have in daily life and work no matter what you do professionally. 1Whether you are placing a call or receiving a call,be sure to greet the other person politely. 2If you talk too loudly into your phone,it may be 3for the person on the other line.Similarly,if you talk too 4,it may be difficult for the person on the other line to hear you. 5One of the most impolite things you can do while speaking on the phone is eating,drinking,or 6.Ask to call the person back if you have bad service. 7.It is polite to say thank you at the end of a phone conversation,but it is important to say goodbye as well.Answer the phone within 8 if you are receiving a call.If you are answering the phone for a business call,it is better not to make the other person wait.