Part B Theme Listening
■Language Learning
Study the following expressions.
•Could you repeat that,please?
•Could you say it again?/Pardon?
•I’m sorry,but there’s nobody here by this name.
•Nobody answered.
•Hi!This is David.I can’t come to the phone at this time.Please leave a message and I’ll call you back as soon as possible.
•The line is dead.
■Exercise 4:Dialogue Listening
Listen to the dialogue.Write down the missing words.
(Lilly is making a call to C-trip after-sales service hotline to confirm the itinerary of the tour she booked two days ago.)
(S:the after-sales service worker;L:Lilly)
S:Good morning.How can I help you?
L:Hi.I’m calling to confirm my itinerary of the tour I booked two days ago.
S:Sure.May I know your 1or your 2?
L:I don’t have the order number now.My telephone number works?
S:Yeah.What is it?
L: 3.
S:Sorry.Could you repeat that,1390-014…
L:Yes. 4.
S:Thank you. 5.Let me check.
(a few minutes later)
S: 6.Mrs.Smart.You’ve booked a 7package tour of Lijiang,Yunnan.Is it right?
L:Yes,it is right.Does the fee include everything?
S:It covers a 4-star hotel double room for 4 nights,3 meals a day for 3 days in Lijiang,limousine in Lijiang,entrance tickets for 5 scenic spots.The meeting place will be the lobby of Lijiang International Hotel.The meeting time will be 8:00 a.m.on Feb.9.
L:Good.That’s to say I need to pay the travel fee for my 8.
S:That’s right.
L:Could you send the itinerary to my email?
S:Sure.I’ll do it right now.
L:Thank you.One more thing,please.What if I have to cancel the tour,just in case?
S:You need to let us know as early as possible,7 days earlier than the departure date.You’d better read the Agreement for Tour which tells you how to 9cancellation.
L:OK.Please send the agreement to my email box.
S:Sure.I’ll.Anything else I can do for you?
L:No.That’s all.Thank you!
S:It’s my pleasure.Thank you for your calling.We’re always at your service.
■Exercise 5:Second Listening
Listen to the dialogue again and answer the following questions.
1.What does the payment of the tour include?
2.What will be the meeting place and the meeting time?
3.Will Lilly pay for her tick back home?
4.What will be sent to Lilly’s email box?
5.Is Lilly going to cancel her tour?
