Appendix II Keys to Exercises in the Textbook
Module One
Warm-up
1.Vocabulary
(1) H (2) F (3) G (4) E (5) D (6) C (7) B (8) A
2.Pair Work (omitted)
Task I Making Room Reservations for Foreign Guests
Activity 1 Pair Work (omitted)
Activity 2 Listening
Scripts:
Hotel: The Garden Hotel, good afternoon. Can I help you?
Caller: Good afternoon. Yes, I’d like to inquire whether there are two double rooms available from June 20 to June 25.
Hotel: Just a minute—I’ll put you through to the reservation.
Reservations: Reservations, Mrs. Elbe speaking.
Caller: Mercado, Eleanore Mercado speaking. I’d like to know whether there are 2 double rooms available from 20 June for 5 nights.
Reservations: Let’s have a look. Well, there is one available with balcony and one without balcony.
Caller: That’s fine. What other amenities does the room offer?
Reservations: There is a satellite TV, coffee and tea making facilities, a bathrobe and bath slippers, a separate toilet and shower stall, and 24-hour room service. You can choose between a queen-size bed or twin beds.
Caller: The room with balcony should be equipped with a queen-size bed, the other one with twin beds, please.
Reservations: What’s your name, please?
Caller: M-E-R-C-A-D-O.
Reservations: Thank you. Bed with breakfast or half board?
Caller: We only take breakfast.
Reservations: Will you pay by credit card?
Caller: Yes, visa, my number is 6897543876.
Reservations: Thanks. Please let me know your e-mail address or fax for you to sign it. Then please fax it back to us.
Caller: Please e-mail it to emercado@yahoo.com.
Reservations: Thanks. We are looking forward to seeing you here.
Caller: Goodbye.
Reservations: Goodbye.
Answers:
(1) B (2) C (3) D (4) C (5) B
Activity 3 Listening
Scripts:
Chen Yang, the sales manager of ABC Company, is calling to book a room for her foreign guest in the White Swan Hotel.
Receptionist: Good afternoon! The White Swan Hotel. May I help you?
Chen Yang: Yes, I’d like to book a room, please.
Receptionist: Certainly. When for, madam?
Chen Yang: March the 23rd.
Receptionist: How long will you stay?
Chen Yang: Three nights.
Receptionist: What kind of room would you like, madam?
Chen Yang: Er... double with bath. I’d appreciate it if you could give me a room with a view over the Pearl River.
Receptionist: Certainly, madam. I’ll just check what we have. Yes, we have a room on the 4th floor with a really splendid view.
Chen Yang: Fine, how much is the charge per night?
Receptionist: Would you like breakfast?
Chen Yang: No, thanks.
Receptionist: It’s 500 yuan per night.
Chen Yang: That’s fine.
Receptionist: Who’s the booking for, please, madam?
Chen Yang: Mr. and Mrs. Ryefield, that’s R-Y-E-F-I-E-L-D.
Receptionist: Okay, let me make sure I got that: Mr. and Mrs. Ryefield. Double with bath for March the 23rd, 24th, and 25th. Is that correct?
Chen Yang: Yes, it is. Thank you.
Receptionist: Let me give you your confirmation numbers. It’s 7576385.I’ll repeat that:7576385.Thank you for choosing the White Swan Hotel and have a nice day.Goodbye.
Chen Yang: Goodbye.
Answers:
(1) The White Swan Hotel (2) book a room (3) three nights
(4) double with bath (5) what we have (6) charge per night
(7) your confirmation number (8) 7576385
Activity 4 Role-play
Mini Task 1
Checklist for Making a Reservation
Mini Task 2 (omitted)
Task II Preparing Gifts for Foreign Guests
Activity 1 Reading
Answers
(1) Mr. Brown has invited him to dinner and he thinks that it is inappropriate to go there empty-handed.
(2) He will bring a Chinese dish for Mr. Brown because Mr. Brown likes Chinese food very much and he will give Mrs. Brown some shell carvings because Mrs. Brown is especially interested in Chinese arts and crafts.
Activity 2 Imitation (omitted)
Activity 3 Reading and Understanding (omitted)
Activity 4 Role-play (omitted)
Task III Arranging Initial Meetings
Activity 1 Pair Work (omitted)
Activity 2 Reading
Mini Task 1 Questions
(1) Be clear on the purpose of the meeting
(2) Roundtable Introductions (5 minutes, everyone)
Quarterly Sales Results (15 minutes, Jack)
Brainstorming New Marketing Opportunities (30 minutes, Cheryl)
(3) the schedule needs to work around their availability and calendars, time zones of different participants
(4) Distribute needed materials in advance and have extra copies at the meeting.
Mini Task 2 True or false
(1) F (2) T (3) F (4) F
Mini Task 3 Complete the sentences with the following expressions. Change the form where necessary.
(1) available; (2) arrangements; (3) clarity; (4) agenda; (5) participate;
(6) well-versed; (7) schedule; (8) aids; (9) obscure; (10) sabotage
Mini Task 4 Translate the following sentences from English into Chinese.
（1） 当你安排会议时，提前计划和对细节的关注可以帮助你最大限度地利用你在商务会议上花费的时间。
（2） 也许你正在努力完成一笔交易，敲定一份合同，做一个购买决定或完成一大堆其他可能的事情。
（3） 在任何情况下，提前让与会者知道会议的全部内容和你希望完成的目标。
（4） 逐项列出的议程虽然不是每次会议都必备的，但它有利于集中讨论，有助于以一个可接受的速度推进事情的发展。
（5） 通常有一两个关键参与者必须参加会议，所以日程表需要围绕他们的可用性和日历来安排。
Extended Tasks and Activities
1.Reception Etiquette
2.Extended Reading
Different Attitudes towards Gift Giving
(1) A substantial and expensive gift
(2) Gifts made by the givers themselves
(3) the gift card or note
(4) a thank-you note
(5) vary from country to country
How to Greet a Foreign Friend
(1) B (2) D (3) C (4) B (5) A
Punctuality and Keeping Promise in Reception
(1) To be punctual
(2) anxious and embarrassed
(3) They should be there on time, not too early and not too late.
(4) those who have already been there
(5) You should apologize afterwards.
3.Translation
A. Translate the following sentences from English into Chinese.
（1） 我想为国际贸易公司的威尔逊先生预订一个房间。
（2） 你希望我们写封信确认预订吗？
（3） 那么，你能给我们寄200 美元押金支付房租及其他费用吗？
（4） 如果你想让你的礼物比较特别，你可以带一些典型的中国货，比如说，中国茶、中国书签。
（5） 当他们问你这礼物是否是你自己所做时，事实上，他们是在恭维你。
B. Translate the following sentences from Chinese into English.
(1) Just like Chinese, westerners give gifts on many occasions, such as, on birthdays of good friends, at weddings, at Christmas and some other holidays.
(2) Even if you are good friends, if you give them too many gifts, they will feel uncomfortable too, because they don’t know how to reciprocate.
(3) If you wish to bring something, in most cases, the gifts should always be small, simple and inexpensive.
(4) I’d like to book a single room with bath for Mr. Wilson for the 5th and 6th of June.
(5) Is the company willing to cover all the expenses?
4.Practical Training Project
Suggestions: you may make the reception proposal from the following aspects:
(1) hotel reservation
(2) making schedules
(3) arranging transportation
(4) meeting the visitors at the airport
(5) welcoming ceremony
(6) holding business meeting
(7) visiting and negotiating
(8) entertaining
(9) shopping
(10) bidding farewell
Module Two
Warm-up
1.Vocabulary
Match the following English words and expressions with their Chinese equivalents.
(1) B (2) G (3) H (4) E (5) C (6) D (7) F (8) A
2.Pair Work (omitted)
Task I Receiving Foreign Guests at the Airport
Activity 1 Pair Work (omitted)
Activity 2 Listening
Scripts:
W=Mr. Wilson
L=Li Mei
L: Excuse me. But are you Mr. Wilson from Canada?
W: Yes, I am.
L: It’s nice to meet you, Mr. Wilson. I’m Li Mei, the secretary of Guangzhou Textile Import and Export Corporation. I’m assigned to accompany you during your stay in China.
W: How do you do, Ms Li?
L: How do you do, Mr. Wilson. Welcome to China.
W: Thank you. It’s really so kind of you to come to meet me.
L: My pleasure. I hope you can enjoy your stay in China.
W: I’m sure I will.
L: How was your flight trip?
W: Not too bad. But we are later than expected. Our plane was a little delayed. All in all, we had good flying weather.
L: I’m quite pleased to hear that. Anyway, it’s a long trip from Ottawa to Guangzhou. You must be all exhausted now.
W: A little bit. I think I’ll be all right by tomorrow.
L: Let me take your cases.
W: Thanks. They are a bit heavy. I can take one myself.
L: OK, let’s go. Our car is waiting outside.
Answers:
(1) B (2) B (3) A (4) C (5) D
Activity 3 Listening
Scripts:
Howard Yang is the Sales Manager in Active Sports. He is now picking up his largest client,
Tom Chambers from the US.
T= Tom Chambers
H= Howard Yang
T: Howard! Great to see you again!
H: Good to see you too, Tom. How was your flight?
T: Good. No holdups at the airport, and the flight was comfortable. I was able to take a nap on the way over.
H: Good. Do you have any jet lag?
T: No, not now. I adjusted to the time difference while I was in Korea and Hong Kong, so I’ll be all right.
H: That’s good. I always get bad jet lag when I travel.
T: So, how is your wife doing, Howard?
H: She’s doing fine, thank you. How is your family?
T: Fine, thanks. My wife wanted me to say thank you for your gift last time. She liked the jewelry box very much.
H: Oh, you are welcome. I’m glad she liked it.
T: I heard you had a typhoon recently.
H: Yes, but it wasn’t too serious. The weather forecast for the next few days looks very good,so we don’t need to worry about it.
T: Wonderful. I was hoping to get some exercise and go sightseeing. Will we have enough time?
H: Sure. Your schedule is very flexible. The only firm appointment is to spend a day at the factory tomorrow, and half a day at the office on Wednesday.
T: What about some good places to see in Guangzhou? Last time I only visited Baiyun Mountain.
H: This time we can go to Guangzhou Museum of Art, Sun Yat-sen Memorial Hall and some other places.
T: Sounds very exciting.
H: And we can take you to go shopping before you leave.
T: Great, it’s good to be here, Howard. And it’s really good to see you again.
H: It’s good to have you, Tom.
Answers:
(1) flight (2) take a nap (3) the time difference (4) She is doing fine
(5) go sightseeing (6) schedule (7) firm appointment
(8) take you shopping
Activity 4 Role-play
Mini Task 1 (omitted)
Mini Task 2 (omitted)
Task II Helping Foreign Guests to Check in at the Hotel
Activity 1 Reading
(1) They mainly talk about the hotel in which Mr. Brown is going to stay and the arrangement for the next day.
(2) At the Garden Hotel, twenty-four-hour room service is guaranteed. At the business center,services including copying, typing telex and facsimile are available. The hotel offers a complete conventional service. It has a nice restaurant, a bar and a laundry, etc.
Activity 2 Imitation (omitted)
Activity 3 Reading and Understanding (omitted)
Activity 4 Role-play (omitted)
Task III Holding Welcoming Dinners for Foreign Guests
Activity 1 Pair Work (omitted)
Activity 2 Reading
Mini Task 1 Questions
(1) When preparing for a welcoming dinner, the first thing we need to decide on is the three“Ws”: who, when and where.
(2) This brings an elegant touch to our party planning and helps us with keeping track of the numbers.
(3) We do this to save time and ensure we don’t forget anything. When preparing for a welcoming dinner we should always be as organized as possible.
(4) By doing this, we will save a lot of time to examine and improve the tables set if needed.
Mini Task 2 True or false
(1) F (2) T (3) F (4) T (5) F
Mini Task 3 Complete the sentences with the following expressions. Change the form where necessary.
(1) the remainder (2) preference (3) tableware (4) entertained (5) rewarding
(6) decorate (7) relaxed (8) concentrate on (9) frazzled (10) allergy
Mini Task 4 Translate the following sentences from English into Chinese.
（1） 欢迎晚宴是一种普遍使用的招待客人的方法，通过这种方式，你可以向客人表达感激之情或者就是朋友聚在一起轻松一下。
（2） 安排晚宴所需要做的一切事情可能会让你感到筋疲力尽和身心疲惫。用心做，其实事情并没有看起来那么难。
（3） 先确定菜单，在确定菜单的时候要考虑客人的喜好和晚宴的主题（如果晚宴有一个主题的话）。
（4） 确定餐桌的布置形式、晚宴的主题、使用的瓷器和餐具以及桌面的花束和其他的桌面装饰物。在去购物之前就要把这些定好，免得还要重新再去一次。
（5） 当你准备欢迎晚宴的时候，尽可能在早上就把餐桌布置好。不要一直等到傍晚才做这件事情，尽早布置餐桌使我们有足够的时间去检查存在的问题并及时改进。
Extended Tasks and Activities
1.Reception Etiquette
2.Extended Reading
How to Use “Mr.” “Mrs.” “Miss” and “Ms.” to Address Americans
(1) C (2) D (3) D (4) A (5) B
The Way Americans Greet
(1) They believe such an informal greeting often implies a close and friendly relationship.
(2) They find these terms too formal. They prefer first names to formal titles in most cases.
(3) They only want to show friendliness.
(4) In this way they can get better acquainted with you and have a topic for beginning conversation with you.
The differences between Chinese and Western Eating Habits
(1) People use chopsticks on Chinese dinner table while people use knives and forks on western table dinner.
(2) The real difference is that in the West, you have your own plate of food, while in China the dishes are placed on the table and everyone shares.
(3) A typical Chinese dinner includes cold dishes, main courses, soup and staple food ranging from rice, noodles to dumplings.
(4) They want to show their friendship and politeness.
(5) Because they will find it embarrassing if all the food is consumed.
3.Translation
A. Translate the following sentences from English into Chinese.
（1）请问，你是美国来的威尔逊先生吗？
（2）希望你在这儿过得愉快。
（3）行李提取处在哪儿？
（4）你已拿了行李，我们去进行海关检查吧。
（5）你有这只金表及这条项链的收据吗？
B. Translate the following sentences from Chinese into English.
(1) I’m afraid you have to pay quite a sum of duty on these valuables.
(2) The hotel in which you will be staying is located in the downtown area.
(3) I’ll pick you up at the hotel at 8:30 in the morning and our General Manager will be meeting you in our company at 9:00.
(4) Please fill in/out this hotel registration form.
(5) Real Chinese dishes cuisine places stress on color, smell, taste, form and sound.
4.Practical Training Project
Mr. Wang Bin
Request the pleasure of
Bernard Osborne
at a dinner-dance
on Saturday, the seventh of February
at eight o’clock
Gideon Country Club
Formal Dress
R.S.V.P.
8657-8730
Mr. Bernard Osborne
accepts with pleasure
the kind invitation of
Mr. Wang Bin
Saturday, May 6th
at eight o’clock
Gideon Country Club
Module Three
Warm-up
1.Vocabulary
(1) G (2) H (3) B (4) C (5) D (6) E (7) F (8) A
2.Pair Work (Omitted)
Task I Making Travel Arrangements for Foreign Guests
Activity 1 Pair Work
(1) How many modes of transportation in Shanghai are mentioned in the passage?
The modes of transportation in Shanghai are as follows:
① air travel
② rail (long distance fast train, metro train)
③ meglev
④ public bus transportation
⑤ taxi
(2) Suppose your client is planning to travel from Shanghai to Guangzhou, what modes of transportation can he choose?
He can go to Guangzhou by air or by rail(high speed train).
Activity 2 Listening
Scripts
Carter Smith is a client of ABC Company based in Guangzhou and he is going to Shanghai from Guangzhou to visit a factory there. Zhou Ying is the assistant manager of ABC Company who is responsible for the visiting of Carter Smith in China. Now they are talking about Carter Smith’s travel arrangement on the phone.
S=Smith
Z=Zhou
(The phone rings.)
S: Hello, this is Carter Smith. Can you put me through to Miss Zhou, please?
Z: Hi, Carter. This is Zhou Ying speaking. I was planning to call you. It’s about the arrangements for your trip to Shanghai next week.
S: That’s why I am calling.
Z: That’s great. Let me check some information with you first. So you’ll be in Shanghai before March 20th and get back to Guangzhou on March 27th.
S: Yeah. You are right.
Z: How would you like to go there? By train or by air?
S: En, I’d like to go there by train.
Z: Why, it will take you more than 10 hours by train!
S: Oh, since this is my first trip to China, I want to enjoy the beautiful sceneries on the way.What’s more, I have enough time and I can start two days earlier.
Z: Oh, I see. What about your return?
S: I’d like to come back by air.
Z: So I will book a soft sleeper train ticket from Guangzhou to Shanghai for you on March 18th and an air ticket from Shanghai to Guangzhou on March 27th. Is that OK?
S: Very good. Miss Zhou, you are so kind. Thank you so much.
Z: My pleasure. I’ll fix everything up.
S: By the way, when can I get my tickets?
Z: I’ll get them ready tomorrow and send them to your hotel.
S: Thanks a lot. Bye.
Z: Bye.
Answers:
(1) A (2) B (3) C (4) B (5) A
Activity 3 Listening
Scripts:
Zhou Ying is now calling to book an air ticket for Carter Smith.
C=A reservation clerk
Z=Zhou Ying
(The telephone is ringing.)
C: Shanghai Eastern Airlines. Good morning. Can I help you?
Z: I’d like to make a reservation to Guangzhou on the 27th of March.
C: Do you want a morning or an afternoon flight?
Z: There is a flight leaving at 16:30 in the afternoon. That would be the most convenient.
C: I’m afraid that flight is fully booked at the moment. Let me see if there have been any cancellations… Sorry, it’s fully booked.
Z: Could you check other flights leaving for Guangzhou in the late afternoon of the 27th as well, please?
C: There is a flight 217 leaving at 17:45, arriving at Guangzhou Baiyun International Airport at 19:20.There are plenty of seats available on that.
Z: I think the 17:45 service is suitable. Can I book a seat on it, please?
C: Could I have your name, please?
Z: It’s for Carter Smith.
C: First class or economic one?
Z: Economic one, please.
C: Single or return fare?
Z: Single.
C: One minute. I’ve booked a seat on Eastern Airlines Flight 217, departing Shanghai at 17:45, March 27th for you. The checking in time is 17: 00, in Terminal 2.
Z: Thank you. When should I confirm this booking?
C: As soon as possible. You could leave it till you arrive at the terminal, but it is probably better to pick up your ticket at the nearest Eastern Airlines Office. Could I have your telephone number, please?
Z: (020)61983456, extension 606.
C: Thank you.
Answers:
(1) make a reservation (2) the most convenient (3) fully booked (4) available
(5) book a seat (6) first class (7) return fare (8) departing
Activity 4 Role-play
Mini Task 1 (omitted)
Mini Task 2 (omitted)
Task II Making Appointments with Foreign Guests
Activity 1 Reading
(1) They will meet each other the next Monday evening and they will have dinner together.
(2) Because he thinks that the Jiayu Hotel is too far away and they decide to meet at the Garden Hotel in the end.
Activity 2 Imitation (omitted)
Activity 3 Reading and Understanding (omitted)
Activity 4 Role-play (omitted)
Task III Making Schedules for Foreign Guests
Activity 1 Pair Work (omitted)
Activity 2 Reading
Mini Task 1 Questions
(1) A schedule is a planning of activities and arrangements in order of time.
(2) A stage schedule is a more detailed one that manages and controls the project on a day-today basis. It should include the following messages:
● time of arrival and departure
● airport or railway station
● hotel accommodation
● appointments (when, where and with whom)
● activities (when, where, what to do, and with whom)
(3) How many copies of a schedule should be prepared? Whom are these copies for?A schedule should be prepared in triplicate—a copy for the foreign guest, a copy for the foreign affairs office, and a copy to be kept on the secretary’s own file.
(4) What should the Foreign Affairs secretary do after the guest arrives?After the guest arrives, the secretary should discuss with him or her about the schedule and see whether there might be some changes.
(5) What should the Foreign Affairs secretary do if there are some changes in the schedule?The schedule should be updated immediately if any change occurs. Moreover, the secretary also needs to inform those people who will meet the guest of their activities or appointments by telephoning or sending e-mails respectively. In case of any change, the secretary must inform all parties involved immediately.
Mini Task 2 True or false
(1) T (2) F (3) F (4) F (5) T
Mini Task 3 Complete the sentences with the following expressions. Change the form where necessary.
(1) respectively (2) overall (3) identify (4) individual (5) progressively
(6) updated (7) accurate (8) accommodations (9) durable (10) triplicate
Mini Task 4 Translate the following sentences from English into Chinese.
（1）日程就是按时间顺序把计划的活动和安排罗列出来。
（2）日程分为两种：项目日程和阶段日程。
（3） 阶段日程就是以天为基础，更加详尽地把活动安排罗列出来，以便于项目的管理和控制。
（4）客人到达以后，秘书应该与他或她讨论一下日程，看看有没有需要改动的地方。
（5）如果日程有变动，秘书必须立刻通知牵涉到的各方。
Extended Tasks and Activities
1.Reception etiquette
2.Extended Reading
The Scheduling of Appointment
(1) We should make an appointment with him or her one or more weeks in advance.
(2) We can make appointments with the people we are going to meet and his or her secretary by telephone and e-mail.
(3) We should make sure that we know the full name (including the spelling and pronunciation of the name), and the title of the person we are going to meet.
(4) We should be punctual to keep an appointment.
(5) We should wait elsewhere.
Travel Tips before Traveling to a Foreign Country
(1) A (2) D (3) D (4) A (5) D
Some General Principles for Making a Schedule
(1) A schedule shouldn’t be an unattainable wish list, but a real guide to help you plan your time well.
(2) From time to time, things will come up that require us to deviate from the schedule.
Mark’s Schedule
(1) have a regular morning meeting
(2) meet Mr. Black at 3:00 p.m.
(3) I will go to Hong Kong at 4:45 p.m.
(4) attend a conference and travel around
(5) I’ll come back by air.
3.Translation
A. Translate the following sentences from English into Chinese.
（1）我想下周去北京时和史密斯先生见见面。
（2）对您来说，方便吗？
（3）我们经理王先生想让我告诉您他下周一有空。
（4）我认为现在可以先草拟一个临时方案。
（5）如果他有什么意见的话，我们还可以对计划稍加修改。
B. Translate the following sentences from Chinese into English.
(1) It’s about the appointment with our manager.
(2) Actually we just want to put it off until supper time.
(3) But wouldn’t you like to spend an extra day or two here in Guangzhou?
(4) We’ve arranged our schedule without any trouble.
(5) I wonder if it is possible to arrange shopping for us.
4.Practical Training Project
When making arrangements for foreign guests, we should firstly arrange activities and fix the time and venue for each activity. Then, we should type the schedule on hard and durable paper.After foreign guests arrive, we should discuss the schedule with them to see if any changes need to be made according to their requirements. In case of any changes, we should inform all parties involved immediately.
Module Four
Warm-up
1.Vocabulary
(1) D (2) H (3) B (4) C (5) G (6) E (7) A (8) F
2.Pair Work (omitted)
Task I Handling Common Emergencies
Activity 1 Pair Work
Activity 2 Listening
Scripts:
Dialogue One
Guest: Excuse me. My wallet was stolen.
Li Xia: Please tell me when and where it happened.
Guest: Just now, in Beijing Road.
Li Xia: What kind of wallet?
Guest: It’s medium-sized one, red leather.
Li Xia: What was in it?
Guest: My driver’s license, credit card, and more than $80 in cash.
Li Xia: OK. I will call the police to talk about this to them and I think the police will notice us as soon as they find the wallet.
Dialogue Two
Guest: I need your help. My car cannot start. Can you send somebody over?
Police: We can have somebody come, but it won’t be right away.
Guest: What time can you send one?
Police: Oh, let’s see. It’ll be 3:30 before we have anybody free.
Guest: Can it be earlier than that?
Police: I doubt, mam. We’ll try.
Guest: If I had it towed over there, could you work on it right away?
Police: Sure. If you towed here, we could get right on it.
Dialogue Three
Police: What happened?
Guest: The other driver hit my car.
Police: Whose fault was it?
Guest: His fault.
Police: Was anyone hurt?
Guest: Yes, I think he’s hurt.
Police: I’ll call an ambulance. Don’t move anything.
Answers:
(1) B (2) D (3) A (4) C (5) A
Activity 3 Listening
Scripts:
Mr. Jerry Comfort is a client of Han Yuan. Mr. Comfort’s passport was lost and he is talking about this to Han Yuan.
C=Jerry Comfort
H=Han Yuan
C: I think I have lost my passport.
H: That’s a serious problem. Are you sure you’ve lost it?
C: I’m afraid so.
H: Have you looked in every possible place that you may have left it?
C: I have searched every place that I can think about.
H: Have you taken any taxi today?
C: Yes, I took a taxi 2 hours ago. Oh my god, I may leave it on the taxi.
H: Don’t worry. Can you remember the taxi’s car number?
C: I’m afraid I can’t. But I can recall its color. It’s green.
H: Ok, then, we may find out which company it belongs to. And after that we may contact the driver to get back your passport.
C: I hope so, thank you for your help.
H: It’s my pleasure. Now, let’s try to find out the driver.
Answers:
(1) passport (2) serious problem (3) looked in every possible place
(4) searched every place (5) take any taxi (6) may leave it
(7) car number (8) belongs to
Activity 4 Role-play
Mini Task 1 (omitted)
Mini Task 2 (omitted)
Task II Handling Medical Emergencies
Activity 1 Reading
(1) The foreign guest is suffering from a high fever and bad cough, and his chest aches.
(2) He takes the foreign guest to the hospital.
(3) The doctor first checks Mr. Miller’s throat and takes his temperature, then the doctor examines Mr. Miller’s chest and feels his pulse. At last, the doctor prescribes some cough medicine and some antibiotic for Mr. Miller and gives him some advice, such as “Stay indoors for a day or two, keep warm, drink more water and have a good rest”.
Activity 2 Imitation (omitted)
Activity 3 Reading and Understanding (omitted)
Activity 4 Role-play
Mini Task 1 (omitted)
Mini Task 2 (omitted)
Task III Handling Natural Disasters
Activity 1 Pair Work (omitted)
Activity 2 Reading
Mini Task 1 Questions
(1) Technically an earthquake is a vibration of the Earth caused by underground movement of a fault plane.
(2) If I am inside, move away from windows and outside doors and take cover in an interior doorway or even under a table, make sure I stay away from bookcases, chandeliers or cabinets that could spill their contents.
(3) Because we do not know what is in the water, or how it will change.
(4) A hurricane is a severe tropical cyclone accompanied by heavy rains and strong winds,whereas a tornado is a windstorm that usually manifests as a tunnel-shaped cloud that reaches land.
(5) If I am caught outside, seek shelter as best as I can and try to cover my head, if I cannot find shelter lay flat on my stomach with my arms covering my head and neck.
Mini Task 2 True or false
(1) F (2) T (3) F (4) T (5) T
Mini Task 3 Complete the sentences with the following expressions. Change the form where necessary.
(1) pull over (2) manifested (3) attempted to (4) shelter (5) accompanies
(6) authorities (7) boarded up (8) vibration (9) diverse (10) tsunami
Mini Task 4 Translate the following sentences from English into Chinese.
（1） 当地震发生的时候，如果你正在旅途中，就待在轿车或巴士内，但是要让司机把车停靠在路边并且熄掉引擎。
（2） 不要沿着高压电线或其他正在运行的电线往下爬，因为这会导致你触电。
（3） 如果你正在室外，尽量找一个地方躲避起来并保护你的头部，如果找不到躲避的地方，就平趴在地上，并用胳膊护住你的头部和颈部。
（4） 飓风和龙卷风都是暴风雨，一般情况下会导致洪灾。所以，正如我们前面所提及的，如果你发现自己被洪水冲走了，不要奋力挣扎。
（5） 自然灾害永远都不是令人愉快的事情，所以掌握一点自救的知识，就会很大程度上提高你逃生的可能性。
Extended Tasks and Activities
1.Reception Etiquette
2.Extended Reading
What Should be Done if the Luggage of the Foreign Guest is Delayed or Lost?
(1) We should go to the baggage inquiry office and let them know.
(2) Chances are that the suitcase will arrive on a subsequent flight.
(3) The passenger may be told to wait and to watch the appropriate baggage carousel.
(4) It will include the passenger’s contact information, flight information, and a description of the missing suitcase.
(5) The baggage inquiry office will give the passenger their phone number and the passenger can call them to ask about the status of the missing suitcase.
What to Do If the Passport of the Foreign Guest is Lost.
(1) The Foreign Affairs personnel should help the guest report the case rapidly to the local public security office and complete the registration procedure.
(2) The foreign guest should go to the nearest embassy or consulate of his or her country in the visiting country as soon as possible to complete the registration procedure of the lost report,and then apply for a new passport.
(3) After the new passport is issued, the foreign guest should go to the public security office to get a new visa.
(4) With the new visa, the foreign guest can continue his or her trip or leave the visiting country.
Preparing for a Lost Wallet Incident
(1) D (2) D (3) D (4) A (5) D
3.Translation
A. Translate the following sentences from English into Chinese.
（1）我的肚子已经疼了好几个小时了。
（2）你想想是不是昨天吃的什么东西诱发了这些症状呢？
（3）医生说这两天你最好不要吃油腻的东西，吃一些清淡的食物。
（4）这种药可以消肿止痛。
（5）你应该马上去你们国家驻中国的大使馆或领事馆。
B. Translate the following sentences from Chinese into English.
(1) You’ll be feeling better in no time.
(2) That could explain why you are so run down.
(3) Mr. Brown complains of a severe stomachache and feels rather tired.
(4) You should report to the police and the British Embassy.
(5) We should go to the hospital and have a check when we get back.
4.Practical Training Project
Task 1: Tips on Handling a Lost Passport
You should help Jack Smith get a new passport and visa.
(1) You write out a certificate of loss for him and he prepares a few photos.
(2) He should come to Guangzhou Public Security Bureau and report the loss.
(3) Then he should come to American Consulate in Guangzhou, applying for a new passport.
(4) With the new passport, he should come to Guangzhou Public Security Bureau to get a visa(for staying in China).
Task 2: Refer to the letter to all friends coming to Guangzhou from outside of Mainland China
Module Five
Warm-up
1.Vocabulary
(1) E (2) D (3) F (4) B (5) C (6) H (7) G (8) A
2.Pair Work (omitted)
Task I Visiting an Exhibition
Activity 1 Pair Work (omitted)
Activity 2 Listening
Scripts:
A: Mrs. Mar, I saw your racing bicycles over there. They really look smart.
B: You said it. They are the new models of our name brand Phoenix racing bicycles, a lot lighter than the other ones, a great favorite with the young people abroad.
A: How much do they weigh?
B: These made from steel have a net weight about 17.5 kilograms and those made from light aluminum alloy weigh only 16 kilograms.
A: That’s impressive. What’s your model range?
B: In general, we have bikes for gens and lady size, 19, 21, 23, 25, 27.The colors vary depending on the buyer’s requirements. Do you think they have a chance on your market?
A: They could be marketable in our area. But our buyers are rather discriminating. What they appreciate most is a reliable machine.
B: Sure, no one could buy a bike that falls to pieces quickly. Reliability is our strong point.Our bikes have been exported to many countries. Users abroad are satisfied with the delivery.
A: Such racing bicycles are neutron to consumers. They must be handled very carefully right from the beginning. It’s no easy thing to open up a new market.
B: There will naturally be problems in the sales work. We’ll expand the initial space. But we can safely say that good quality and reasonable price will make our bikes very competitive.
A: Good thing! You would be able to compete with experienced exporters from developed countries. For instance, take the Japanese as an example, their bikes are well established with the buying public.
B: Well, that depends on mutual efforts. We can offer on certain terms if you have a specific order on hand.
A: Look, Mrs. Mar, I’ll be willing to give your racing bicycles a try. But you have to guarantee continuous production and adequate supply of spare parts.
B: Oh, yes, of course.
A: Before I make a decision, I must have some more information. Do you have a booklet or something that will tell me about your factory organization and production? I mean, how many bikes could you supply?
B: We can apply to a very large firm market. Here are some publicity which will show you the latest innovations in our factory.
A: I think this is nothing quite like seeing things in actual position.
B: Would you like to make inspection to our factory?
A: Yes, very much, if it wouldn’t inconvenience you. First-hand information is always more valuable than reading pamphlets.
B: I’m sure we can arrange that. I’ll let you know the time tomorrow.
A: That will be great, Mrs. Mar. You know a smooth first deal always helps future sales.
Answers:
(1) A (2) A (3) B (4) D (5) A
Activity 3 Listening
Scripts:
Teresa Li is a sales representative in Hongde Toys Co., Ltd. She is receiving a foreign guest at their booth in the Canton Fair.
Teresa: Good morning, sir. Welcome to our booth.
Guest: Good morning.
Teresa: I’m Teresa Li from Hongde Toys and this is my business card. Which product are you interested in?
Guest: Hmm, Hongde Toys. Glad to see you. Could you tell me something about your company?
Teresa: My pleasure. Our company was established in 2005.It has been engaged in design,research and development, manufacturing and marketing of toy series which combine education with entertainment functions.
Guest: Sounds good. What kinds of products do you manufacture?
Teresa: Currently, there are five main products series in our company including electronic intelligent toys, plastic toys, model toys, cartoon toys and other toys. What are you interested in?
Guest: I am looking for some electronic intelligent toys.
Teresa: Oh, I’d like to show you our latest product—Amazing Bonnie. It’s an intelligent talking doll with voice recognition technology being embedded in. Bonnie is the bestselling product in our country. What’s more, it is very popular both in American and European market with high quality and competitive price.
Guest: That’s interesting. Would you please tell me more about it?
Teresa: Yes, Amazing Bonnie is a toddler toy which can express emotions and engage in a sort of two-way communication with its owner. The doll can speak “hello” “you are my master” “eat” or “drink” to different objects and recognize her mommy’s voice after hearing it just three times.
Guest: I’m really attracted by the fantastic Bonnie. If you have booklets about your intelligent toys, it would be nice.
Teresa: Sure. This is a brochure about our company and products and if you could leave your business card, I will send you some more detailed information about our products.And meanwhile, you can visit our online store on Alibaba platform where we have product live streaming to know more about our product by clicking the link here.
Guest: Thank you. Here is my business card. You can see my QQ number and WeChat account here. I am deeply impressed by your product introduction and hope to place a trial order if all the other terms are acceptable.
Teresa: So glad to hear that. Please sit down and have a bottle of water. We can talk more about the other terms.
Guest: Sure. I’d like to.
They are having a further talk at the booth of Hongde Toys.(https://www.daowen.com)
Guest: Do you have your own factory?
Teresa: Yes, we have our factory in Dongguan. You are welcome to visit our factory at your convenient time.
Guest: That’s good! I’d like to. How can I go to your factory?
Teresa: During the Canton Fair, you can come to our booth and we will have someone to take you to our factory every morning at 10 o’clock.
Guest: Sure, I will come tomorrow morning to visit your factory. Will that be OK?
Teresa: No problem. Remember, 9:45 at our booth tomorrow morning.
Guest: OK, I think the electronic intelligent toys will find a ready market in Canada. It’s the list of requirements. I’d like to have your lowest quotation CIF Vancouver.
Teresa: Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?
Guest: I’ll do that. Meanwhile, could you give me an indication of the price?
Teresa: Here are our FOB prices. All the prices on the list are subject to our confirmation.
Guest: What about offering some discount. From European suppliers I usually get a 5%~10% discount for my imports. It’s the general practice.
Teresa: As a rule, we do not allow any discount. But if the order is large enough, see, more than 2,000 pieces, we will consider it.
Guest: You see, good price will make it easier for me to promote sales. Even 5% would help.
Teresa: We’ll discuss this when you place your order with us.
Answers:
(1) booth (2) established (3) manufacture (4) electronic intelligent
(5) latest product (6) bestselling (7) competitive (8) attracted
(9) brochure (10) live streaming (11) factory (12) ready market
(13) lowest quotation (14) offer (15) confirmation (16) discount
(17) large
Activity 4 Role-play
Mini Task 1 (omitted)
Mini Task 2 (omitted)
Task II Visiting a Factory
Activity 1 Reading
(1) Flow production.
(2) Yes. The computer system helps the workers check productivity.
(3) Working conditions are much better now.
(4) About a month after the order is placed.
Activity 2 Imitation (omitted)
Activity 4 Role-play (omitted)
Task III Making Company and Product Presentation
Activity 1 Pair Work (omitted)
Activity 2 Reading
Mini Task 1 Questions
(1) Make preparation of the persuasive talk to convince the clients that your products or service is a good choice for them.
(2) The first thing that you need to do in order to have a killer business presentation is to be neat. Having an organized presentation can be one of the best tools that you use. The next step in your business presentation is to prepare your client for your pitch. In this step, give them a few succinct slides that provide your client with the basic information about your business. The final and most important step of the entire presentation is to sell your products or service to your clients. Before you are to end your presentation, sum up everything that you have said in one slide and ask the clients if they have any questions.
(3) No. Presentations can be displayed in many different colors and styles. However, make sure that your presentation makes sense with your products.
(4) After you have convinced your client that your business is legitimate and is a good choice for them, it is time to move on.
(5) Sum up everything that you have said in one slide and ask the clients if they have any questions.
Mini Task 2 True or false
(1) F (2) T (3) T (4) F (5) T
Mini Task 3 Match the expressions on the left with the best equivalent Chinese on the right.
(1) G (2) D (3) F (4) E (5) C (6) A (7) B
Mini Task 4 Read aloud the following sentences to your partner and translate them into English.
（1）近几年来他们逐渐将产品拓展为较高级的产品。（branch out）
They have branched out into higher quality products over the past years.
（2） 你上班别再偷懒啦，经理已经开始注意你了。（keep an eye on）
Don’t fool round at your work again. Our manager has been keeping an eye on you.
（3） 瑞士以制造高级表享有盛名。（solid reputation）
Switzerland has a solid reputation for making first-class watches.
（4） 我们通过电话及传真往来和国外买主取得联系。（get in touch with）
Through a number of faxes and phone calls, we got in touch with overseas buyers.
（5） 本人感谢各位的参与。（appreciate）
I appreciate your time.
Extended Tasks and Activities
1.Reception Etiquette
2.Extended Reading
Canton Fair Moves to Cloud
(1) T (2) T (3) T (4) F (5) T
Video Marketing Ideas Every Business Should Use
(1) C (2) D (3) D (4) B (5) C
3.Translation
A. Translate the following sentences from English into Chinese.
（1）这个花瓶仍在实验阶段中。
（2）我们不能期望自己是“万事通”。
（3）真是琳琅满目啊！这些真可谓是艺术品。不知这些漂亮的东西是怎样做成的。
（4）你可以和卖主坐在谈判间里谈生意，买你喜欢的东西。
（5）请跟我来，布朗先生。我向您简单介绍一下交易会的情况。
B. Translate the following sentences from Chinese into English.
(1) The development of ceramics in your country has been remarkable. You carry on a centuries-old tradition and keep pace with modern technology at the same time.
(2) One of the problems our company was trying to solve when we worked on this model was to do away with the bulk of desk-tops and their clones.
(3) The Chairman will brief the Board on the most recent development.
(4) Those who try to profit at the expense of others will come to no good end.
(5) They carried on in spite of the extremely difficult conditions.
4.Practical Training Project (omitted)
Module Six
Warm-up
1.Vocabulary
(1) H (2) F (3) E (4) G (5) B (6) A (7) D (8) C
2.Pair Work (omitted)
Task I Making Successful Negotiation
Activity 1 Pair Work (omitted)
Activity 2 Listening
Scripts:
An American company wants to import some toys and dolls from China. Mr. Baker, the representative of the American side, is sent to Shanghai to hold a business talk. Mr. Li from Shanghai Toys Import and Export Corporation makes an offer to him.
A: Look, all of these articles are our best selling lines.
B: Oh, how marvelous. Please give me two samples, each of the toy car and doll. What price do you quote for these two items?
A: They are all on the catalogs. It’s the price list. You will see that all the prices are very competitive.
B: Do you quote CIF or FOB?
A: Our prices are FOB with commission of 5% for you.
B: But I’d rather have your lowest quotation CIFC 5% San Francisco.
A: That can be done easily. We will work out CIF offer this evening and give it to you tomorrow morning. But could you give us a rough idea of the quantity you require?
B: I think it’s better for you to quote your price first. The size of order depends much on your price.
A: All right, we will see what we can do.
B: How long do you generally keep your offers open?
A: The prices on the catalog are without engagement. In case of firm offers, we usually keep our offers open for 3 days.
B: Would you make the offer firm for 7 days? You see, I have to send a telegram to my customers and ask about their opinions.
A: We’ll consider it when we come to the concrete business.
Answers:
(1) C (2) A (3) B (4) A
Activity 3 Listening
Scripts:
A: Mr. White, do you have offers for all the articles listed here?
B: Oh, yes, this is the price list, but it serves as a guideline only. Is there anything you are particularly interested in?
A: Yes, I’m interested in your embroidered table cross. It found a ready market in our country last year. This time, we will have 50,000 pieces.
B: If the order is so large, we’ll offer you our most favorable terms. We’ll give you a 5%discount.
A: Thank you. That does seem to be a nice offer. Now, what would be the earliest possible date of shipment?
B: By this coming July. Do you have any specific requirements for packing? Here are the samples of packing available now. You may have a look.
A: Oh, wonderful. These three are all right, but I prefer small boxes. They are the most beautiful.You know a nice packing helps find a market. Then what about the terms of payment?
B: Letter of credit at sight. Here is our official offer with special price CIF London.
A: How long will you keep your offer open?
B: Three days.
A: Fine, thank you.
Answers:
(1) guideline (2) embroidered (3) cross (4) shipment (5) samples (6) credit
Activity 4 Role-play
Mini Task 1 (omitted)
Mini Task 2 (omitted)
Task II Drafting a Contract
Activity 1 Reading
(1) Terms of payment, arbitration, and other minor points.
(2) Arbitration is to be carried out in China. The Arbitration Commission of CCPIT enjoys a high prestige. And they make an agreement on this new arbitration clause.
Activity 2 Imitation (omitted)
Activity 4 Role-play (omitted)
Task III Signing a Contract
Activity 1 Pair Work (omitted)
Activity 2 Reading
Mini Task 1 Questions
(1) A contract is a legally binding, written agreement signed by two or more parties, which spells out their obligations to each other. Whether it is formal and official looking or handwritten on a plain sheet of paper, once it is in force it generally cannot be changed or broken unless both parties agree.
Rules: (omitted)
(2) (omitted)
(3) Please make sure all goods, services or obligations, which you do not want to sign for,should be excluded from the all the copies of the contract. The stipulations in the contract should be agreed by both parties.
(4) To behave in accordance with something.
Mini Task 2 Try to match the English expressions in Column A with that in Column B.
(1) D (2) K (3) J (4) A (5) C (6) G (7) E (8) B (9) F (10) I (11) H
Mini Task 3 Fill in the following blanks with suitable prepositions.
(1) to (2) under (3) to (4) between (5) of (6) on (7) by (8) of
Mini Task 4 Translate the following sentences from English into Chinese.
（1） 如果卖方要给你做什么的话，一定要弄清楚他如何确保产品或服务质量。
（2） 因此，在签订合同之前，一定要确信自己需要、想要并且能够支付所购买的产品或服务。要确定自己明白每一个字词。
（3） 签合同时不要急躁，慢慢来。
（4） 要弄清楚是否有一些可以取消合同的条款及这些条款是如何描述的。
（5） 如果你还没有这样做，一定要请商业促进局检查报告是否可靠。
Extended Tasks and Activities
1.Reception Etiquette
2.Extended Reading
Negotiation Skills
(1) A set of business analysts and financial advisers.
(2) By regularly conducting interviews and business meetings.
(3) Getting training programs.
(4) Have the power to dictate the form of negotiation skills that should be integrated on the training programs you are planning to acquire from such providers.
(5) Know the nature of your partnership with each corporate institution and individual; get training programs to improve the effectiveness of the negotiation skills each of your financial advisers and business analysts possesses and obtain the services of training providers that have the most customizable and effective set of training programs.
The Art of Persuasion
(1) F (2) T (3) T (4) F (5) T
Before Signing a Contract
(1) in writing (2) make changes; initial (3) filled in
Global Cross-border B2C E-commerce 2021
(1) 30% (2) “fashion” (3) Amazon.com, AliExpress (4) Acceleration
3.Translation
A. Translate the following sentences from English into Chinese.
（1）一般说来，在收到信用证之后两个月之内可以交货，有时我们从厂家那儿收到货物较早，我们交货也就快些。
（2）如果运输途中不发生意外，货物估计六月底可抵达贵方，最晚不会迟于七月二日。
（3）复检和初检如果万一有点出入怎么办？
（4）关于商检，我方的做法已被证实是合理的，而且被许多外国顾客所接受。
（5）我们定购的这批货物是季节性商品，还是一次发运好。
B. Translate the following sentences from Chinese into English.
(1) As you know, letter of credit is the normal terms of payment universally adopted in international business.
(2) As a rule, we only accept confirmed irrevocable letter of credit payable by draft at sight.
(3) For the sake of friendship, we’d like to make a concession and accept payment by installments for this lot.
(4) Could we adopt the terms of payment by installments for our present transaction?
(5) The premium is calculated according to the premium rate or rates for risks to be covered.
4.Practical Training Project(omitted)
Module Seven
Warm-up
1.Vocabulary
(1) E (2) H (3) I (4) B (5) F (6) C (7) J (8) G (9) D (10) A
2.Pair Work (omitted)
Task I Knowing about Ways of Recreation
Activity 1 Pair Work (omitted)
Activity 2 Listening
Dialogue One
Scripts:
The FA secretary Miss Wang tells Brown Smith some information about the recreation and fitness center of the hotel.
Miss Wang: Anything particular you’d like to do this evening?
Brown: I don’t know. Is there anything interesting to do in the hotel?
Miss Wang: Sure. There is a musical fountain performance in the discotheque near the lobby.People can enjoy the beautiful fountains while listening to the wonderful music.
Brown: Mm, sounds interesting.
Miss Wang: There are various computer games in the recreation centre.
Brown: And do they have a fitness center here?
Miss Wang: Yes, they have one. It’s on the second floor.
Brown: What services do they have, may I ask?
Miss Wang: Massage and sauna. Apart from that, they also have facilities like a very big swimming pool, a gym, a billiards room, and a bowling room.
Brown: That’s great! Bowling is my favorite. I must go and enjoy myself. Is it open now?
Miss Wang: It’s 19:10 now. Yes, it’s open.
Brown: Super. Thank you for your information. Bye-bye.
Answer:
Musical fountain performance, computer games, a fitness center including massage, sauna,swimming pool, a gym, a billiard room, and a bowling room.
Dialogue Two
Scripts:
Brown Smith, Manager of Super Company in Germany
Miss Li, FA Secretary of the ABC Company
Miss Li: Good evening, Brown, thinking of doing anything interesting?
Brown: My wife and I would like to go to Cantonese Opera. Which theatre would you recommend?
Miss Li： How about Hongxiannü（红线女）Theatre？
Brown: What’s on this evening?
Miss Li: The program includes The Monkey King and The Autumn River. Would you like to go?
Brown: Yes, can you get some tickets?
Miss Li: How many tickets would you like to have?
Brown: Two.
Miss Li: One moment, please. Let me contact them for you. I’m sorry, there aren’t any tickets left for this evening. Is tomorrow evening all right?
Brown: Tomorrow evening will also be fine.
Miss Li: Please pick up the tickets here tomorrow afternoon at your convenience.
Brown: Thank you very much.
Miss Li: There is a football match on TV channel 8, if you care to watch that.
Brown: Oh, no. Don’t tell my wife about that. She gets totally involved whenever there is a football match on TV.
Miss Li: OK. Then I’ll keep quiet about it.
Answer:
The Monkey King and The Autumn River.
Dialogue Three
Scripts:
A dance party is held in the company’s hall. The manager’s secretary Miss Wang invites Mr.
Green to attend their party.
Miss Wang: Do you have anything in particular tonight, Mr. Green?
Mr. Green: Nothing special.
Miss Wang: Then would you like to join us at the party?
Mr. Green: I’d like to.
Miss Wang: It’s necessary to strike a proper balance between work and leisure.
Mr. Green: I can’t agree more.
At the party
Miss Wang: I’m so glad you have come, Mr. Green. This way, please.
Mr. Green: Thank you. Are your people all here?
Miss Wang: Yes, they are all in the dance hall, waiting for you. Now come in, please.
Mr. Green: Thank you, Miss Wang.
Miss Wang: We are having a weekend dance party. I hope you will enjoy yourself.
Mr. Green: Thanks.
Miss Wang: The music begins. Oh, it’s tune for disco. Do you like playing disco?
Mr. Green: Yes, disco is a good exercise for health.
Miss Wang: Yes, but I’d like social dance.
Mr. Green: Can you oblige me with a dance?
Miss Wang: Sure. But I’m a poor dancer. I don’t care for the foxtrot.
Mr. Green: May I have the pleasure of a waltz or a tango?
Miss Wang: Of course. Let’s try the waltz. Now the music is going on. Will you accept my arm, Mr. Green?
Mr. Green: With pleasure. I suppose you dance often.
Miss Wang: Oh, no. To be frank, I haven’t danced for a long time.
Mr. Green: Still you dance wonderfully well.
Miss Wang: Thanks, I’m glad you say so. But I should say you dance often.
Mr. Green: Sometimes, but I have no brains for this thing. I never improve.
Miss Wang: You’re so modest, Mr. Green. Actually, there is no room for improvement of your dance.
Mr. Green: Thank you for your compliment.
Miss Wang: Mr. Green, you must be tired and thirsty. Let’s take a rest and go for some drink.
Mr. Green: Good idea.
Miss Wang: What would you like to drink? Lemonade, orangeade or port?
Mr. Green: Orangeade, please. Thank you.
Answer:
There is no room for improvement of Brown’s dance.
Dialogue Four
Scripts:
Miss Lang invites their cooperator on business Mr. Jimmy from the United States to attend a concert.
Mr. Jimmy: This is the first time I’ve ever attended a concert in China. I’m so excited.
Miss Lang: I know you’re a great music lover. Do you play any instruments?
Mr. Jimmy: I play the piano. As a matter of fact, I nearly became a pianist.
Miss Lang: Is that so? I’m sure you would have been a very good one.
Mr. Jimmy: But I became a businessman. I still play the piano, just for fun, and I like to listen to classical music very much.
Miss Lang: Now let’s see what we have on the program. A string orchestra, a violin solo, a piano duel, a piano concerto and some other interesting items.
Mr. Jimmy: I suppose all the compositions are world famous pieces.
Miss Lang: Of course. They are Beethoven’s Moonlight Sonata; One of Mendelssohn’s masterpieces; Johann Strauss’s By the Beautiful Blue Danube and some famous light music.
Mr. Jimmy: Are there any songs at the concert?
Miss Lang: Yes. Some are Chinese songs and some are foreign songs. All of them are adapted from some famous movies, such as Midnight, Guerrilla of Honghu Lake, Dances with Wolves and Waterloo Bridge, etc.
Mr. Jimmy: Well, just now you said there is a piano concerto at the concert. I really hope it’ll be Liang Shanbo and Zhu Yingtai.
Miss Lang: Yes, it is.
Mr. Jimmy: How lovely! I heard it the other day over the radio, and I liked it immediately.
After the performance
Miss Lang: Did you enjoy it?
Mr. Jimmy: Yes, very much. I think it was a very good performance. How about you?
Miss Lang: I enjoyed it very much, too. I especially like the piano concerto.
Mr. Jimmy: Yes, the pianist was marvelous. I wonder where he learned to play the piano.
Miss Lang: In Shanghai, I think. I heard he has been practicing for over twenty years, ever since he was five.
Mr. Jimmy: No wonder he played so well.
Miss Lang: Here will be another several excellent concerts these days. We can attend all of them if you like.
Mr. Jimmy: Great！Thanks for you inviting me to have enjoyed the wonderful concert.
Miss Lang: You are welcome. And you must play something for us next time.
Answer:
It was a very good performance.
Activity 3 Reading
(1) C (2) D (3) A (4) B (5) G (6) F (7) E
Activity 4 Role-play
Mini Task 1 (omitted)
Mini Task 2 (omitted)
Task II Learning about Different Recreational Activities
Activity 1 Reading
(1) The best reason to take part in these activities is to slow the aging process in that they will help lessen or eliminate stress. Happiness, contentment, and fulfillment comes from the feeling that your life is in balance.
(2) Solitary recreational activities: reading a book, taking a trip, video games, flying a kite,fishing, singing and practicing Yoga.
Group recreational activities: sports of all kinds, including football, hockey, basketball,baseball, shopping, visiting an amusement park, etc.
Activity 2 Discussion (omitted)
Activity 3 Reading
(1) D (2) A (3) C (4) B
Activity 4 Role-play (omitted)
Task III Taking Part in Recreational Activities
Activity 1 Pair Work (omitted)
Activity 2 Imitation (Omitted)
Activity 3 Read the following passage, and finish the exercise below
Translate the following sentences into Chinese.
（1） 在你必须游玩的单上包括珠江夜游晚宴、到当地茶楼品尝中国名茶。
（2） 游船从白鹅潭岛至广州大桥段是最精彩的，水如玉般颜色，映衬着岸边五颜六色的彩灯。
（3） 据说凉茶可以解暑，能治疗冬天气候干燥引起的喉痛。
（4） 它一览众景，并以山为背景。
（5） 其设施包括中西餐厅、会议厅、过夜住宿、健身房、网球场、游泳池、壁球馆、儿童游乐场和桑拿。
Extended Tasks and Activities
1.Reception Etiquette
2.Extended Reading
Importance of Recreation
(1) T (2) F (3) F (4) T (5) T
Lion Dance in South China
(1) An easy way to tell the difference is that a lion is operated by two people, while a dragon needs many people. Also, in a lion dance, the performers’ faces are covered, since they are inside the lion. In a dragon dance, the performers can be seen since the dragon is held upon poles.
(2) The Goddess of Mercy (Guan Yin) tied this horn back on with a red sash.
(3) It is usually performed as a ceremony to scare away evil spirits and to summon luck and fortune. The Chinese southern lion exhibits a wide variety of color and has a distinctive head with large eyes (of an eagle), a mirror on the forehead (demons are supposedly scared of their own reflection), and a single horn at center of the head (the horn of a unicorn mentioned earlier).
Cantonese Opera
(1) Singapore and Malaysia
(2) Mongol army
(3) The “four skills” and “five methods”
3.Translation
A. Translate the following sentences from English into Chinese.
（1）中国拥有360 多种地方戏剧，这些地方剧是中国最古老的舞台剧，至今仍然兴旺。
（2）戏剧的特色表现在五颜六色的服装，精致的妆容以及具有独特风格的手势。
（3）所有的中国传统戏剧形式都是地方剧，因为这些戏剧是以特定区域的音乐和方言作为基础的。
（4）太极拳是中国古代的一项体育运动。它深深地扎根于中国哲学和道家智慧中。
（5）武术，汉语中也叫功夫，在中国是一项很普及的运动。
B. Translate the following sentences from Chinese into English.
(1) I like either sugar or cream in my coffee.
(2) Coffee bar is really a nice place to chill out with friends.
(3) Will you favor me with a dance?
(4) The fishing can be fun and fabulous.
(5) Golfing can get you close to the nature, taking in fresh air, and enjoying the blue sky and green lawns.
4.Practical Training Project (Omitted)
Module Eight
Warm-up
1.Vocabulary
(1) H (2) D (3) A (4) E (5) C (6) G (7) F (8) B
2.Pair Work (Omitted)
Task I Arranging Sightseeing for Foreign Guests
Activity 1 Pair Work (omitted)
Activity 2 Listening
Scripts:
Steve: This place serves good breakfasts. Don’t you think so?
Howard: Yes. But I’m not used to eating American-style breakfast.
Steve: What are you planning to do today?
Howard: I saw yesterday that they rent windsurfers at the beach. I want to rent one.
Steve: Have you done windsurfing before?
Howard: No, but it looks fun. I always wanted to try it.
Steve: Can you take a little advice from a friend?
Howard: Sure. What?
Steve: Don’t waste your money. Windsurfing is very hard. And it will be windy today.They will charge you fifty dollars for half an hour, and you won’t be able to windsurf. You will fall and fall and fall.
Howard: But I always wanted to try it.
Steve: Yes, but it takes a long time to learn. You would spend a thousand dollars to learn it on a rental windsurfer.
Howard: Well, I will see.
At the dinner
Howard: How was your day at the office?
Steve: Hectic. It’s always hectic. But how was your windsurfing?
Howard: I tried it for half an hour.It was interesting, but... well... I couldn’t really do it.
Steve: See? I told you. It’s very hard.
Howard: I couldn’t even stand on it and hold the sail. I probably fell down fifty times.
Steve: Fifty times?
Howard: Yes, it was really stupid.
Steve: And how much did it cost to rent it?
Howard: It was fifty dollars for half an hour.
Steve: Well, that’s not too bad then.
Howard: What do you mean? It’s expensive!
Steve: Yes, but you have to calculate a little. You paid fifty dollars and you fell down fifty times. So you only spent one dollar per fall. That’s cheap.
Answers:
(1) B (2) A (3) A (4) A (5) C
Activity 3 Listening
scripts:
Derek: You won’t believe what just happened.
Kelly: What?
Derek: I went down to change some money, right?
Kelly: Yes. We need some. How much did you change?
Derek: I wanted to change around 5,000 yuan. And you know the exchange rate.
Kelly: Yes, that’s about 4.3 bahts for every yuan, right?
Derek: Not today.
Kelly: What do you mean?
Derek: I went to the bank with my money, and I looked at the exchange board. At first I couldn’t believe it. I thought I was reading the board wrong or something.
Kelly: Why?
Derek: Because the board said 4.8 bahts for every yuan.
Kelly: 4.8? That’s too much. How can that be?
Derek: I thought it was wrong too. It didn’t make sense.
Kelly: Just two days ago it was 4.3.How can it be 4.8?
Derek: So, I went up to the teller and started to exchange the money. And it’s true. They really gave me 4.8 bahts for the yuan.
Kelly: That’s amazing! Really? How could it change so much in two days?
Derek: I managed to ask the bank teller why it changed.
Kelly: What happened?
Derek: It seems that yesterday the Thai government declared it wouldn’t pay back the loans it got from the World Bank. The government declared a default on the loans.
Kelly: That’s serious.
Derek: I know. The economy here is having serious problems. But because the government declared a default, the currency value went way down.
Kelly: So now Thai bahts are worth less.
Derek: Yes, it’s an amazing drop.
Kelly: Wow. I feel sorry for the Thais. But it’s good for us.
Derek: Yes, it’s very good. We suddenly have more money to spend here. Our hotel costs much less than when we got here! Isn’t that strange?
Kelly: Yes, and you know what?
Derek: What?
Kelly: I don’t really like this hotel that much. So tonight, now that we are so rich, why don’t we stay in the most expensive hotel in town?
Derek: Why not? We should do it. Because now we can afford it.
Answers:
(1) exchange (2) bahts (3) teller (4) default
(5) currency (6) drop (7) Thais (8) afford
Activity 4 Role-play
Mini Task 1 (omitted)
Mini Task 2 (omitted)
Task II Introducing Scenic Spots to Foreign Guests
Activity 1 Reading
(1) Tibetan Buddhism, also called Lamaism, is a distinctive form of Buddhism that arose (7th century) in Tibet and later spread throughout the Himalayan region, including the neighboring countries of Bhutan, Nepal, etc.
(2) The Lama Temple was founded by the Emperor Qian Long in 1744.In order to strengthen the political unity of his empire, Qian Long sided with the followers of the Yellow Sect that were powerful in Tibet and Mongolia. That’s probably the main reason why Lamaism reached Beijing.
Activity 2 Imitation (omitted)
Activity 4 Role-play (omitted)
Task III Purchasing Traditional Chinese Commodities
Activity 1 Pair Work (omitted)
Activity 2 Reading
Mini Task 1 Questions
(1) Silk, tea, and writing brushes.
(2) Traditional Chinese Medicine has found many adherents in western countries.
(3) Ginseng, antler, rhubarb horse-tails, bezoars, angelica, Tianqi, licorice root, apricot kernel and the root of balloon flower.
(4) Yes. In recent years, for the sake of protecting endangered animals, the preparation of medicinal materials from rare animals, such as musk, antler, leopard and tiger bone,rhinoceros horn and elephant skin, has been restricted. Such medicines cannot be exported from China.
(5) Guangdong Province is famous for Duan ink slab.
Mini Task 2 True or false
(1) T (2) F (3) T (4) F (5) F
Mini Task 3 Please translate this dialogue into Chinese.
李磊： 现在船要开了。
布朗： 真是空气清新、凉风习习啊！
李磊： 现在我们可以好好地看看湘江两岸的景色。
布朗： 哇，这个城市有这么多的高楼大厦啊！
李磊： 是的，我们给全世界展示了一个更好、更清洁、更刺激、更充满活力的城市。
布朗： 那太棒了！
李磊： 看，那就是橘子洲。
布朗： 橘子洲？名字很有意思啊！
李磊： 就是因为岛上有很多橘子树而得名的。秋天的时候成熟的橘子将整个岛装扮得更加漂亮。
布朗： 我好希望现在是秋天啊！
Mini Task 4 Complete the following dialogues.
(1) It’s a great place to visit. You might just end up wanting to live here their privilege to enjoy the natural scenery every day Mountain climbing is a kind of good exercise
(2) Do you like the red walls and the glazed tiles They add to the ancient temple a sense of solemnity
(3) From up here we can have a bird’s eye view of the old city There seems to be a lot of old buildings in the city These buildings are very impressive
Extended Tasks and Activities
1.Reception Etiquette
2.Extended Reading
Shopping in China
Guangzhou Shopping Guide 2020: 10 Best Places for Shopping in Guangzhou
(1) F (2) T (3) F (4) T
Top things to see in China
(1) outer(2) Kunming Lake(3) Heavenly Peace
3.Translation
A. Translate the following sentences from English into Chinese.
（1）苏州是一座美丽的城市。有一句谚语道：“上有天堂，下有苏杭。”
（2）几个世纪以来，园林建筑是这座城市的一种普通的建筑形式。园林最多时多达200 个。
（3）苏州的独特之处在于园林的数目、静谧的环境、精巧的布局和高雅的建筑风格。
（4）孔庙位于何处？
（5）我们走近去看看中国古代的军阵。
B. Translate the following sentences from Chinese into English.
(1) The Canton Tower is a comprehensive sightseeing building as well as a renowned tourist attraction with the multi-functions of sightseeing, adventure, food 
beverage, wedding,MICE, 4D cinema, sci-tech, education and shopping.
(2) Walking along the corridors, you will feel as if you were part of the natural scenery.
(3) Most Suzhou gardens are centuries old and were once private gardens.
(4) I’m very excited that I can visit Hangzhou soon.
(5) Hangzhou has always been known as “the earthly paradise”.
4.Practical Training Project (Omitted)
Module Nine
Warm-up
1.Vocabulary
Match the following English words with their Chinese equivalents.
(1) H (2) E (3) A (4) C (5) B (6) D (7) F (8) G
2.Pair Work (omitted)
Task I Farewell Dinner
Activity 1 Pair Work (omitted)
Activity 2 Listening
Dialogue One
Scripts:
Miss Wang, secretary of the ABC Company; Brown Smith, manager of Super Company in Germany.
Miss Wang: Do you have any plans for tomorrow evening?
Brown: No. I have nothing planned.
Miss Wang: You are leaving for Germany on Sunday. Our manager director, Mr. Li, would like to have the pleasure of inviting you to have a farewell dinner.
Brown: That’s very kind of him. We’d be delighted to come.
Miss Wang: It’ll be held at the White Swan Hotel at 6:00 p.m.
Brown: Thank you. We’ll be there.
Answer: It’ll be held at the White Swan Hotel at 6:00 p.m.
Dialogue Two
Scripts:
Brown Smith, manager of Super Company in Germany; Mr. Li, manager director of the ABC Company.
Mr. Li: Good evening, Brown.
Brown: Good evening, Mr. Li. It’s very nice of you to invite us to dinner tonight.
Mr. Li: You’re welcome. Take a seat, please. The dinner will be ready in a few minutes.
Brown: Thank you.
Mr. Li: It’s a pity you’ve got to leave us. We’ll miss you all.
Brown: Same here. You’ve given us so much help during our stay in Guangzhou. I appreciate all that you’ve done for us.
Mr. Li: Don’t mention it. I’m very happy to do what I could. Now dinner is ready. Please get to the table.
Mr. Li: Dear Brown Smith and Super Company team,How time flies! It was here that we gave you our hearty welcome a week ago. We are now here again to bid you farewell. As you all are to return to Berlin, I take the greatest pleasure of sending you, on behalf of all members of our company and in my own name, our good wishes for the future cooperation.I must also express our thanks to Super Company for the mutual cooperation in our business over the past years. As you all know, we have established a close relationship with Super Company. And, without your help, we could not possibly have set up a partnership between the two companies, nor could we have settled the deals which benefited both. We appreciated your fruitful cooperation, and we sincerely hope such cooperation which has already so happily existed between us will continue for many years.
We wish you all good health and every success in the future!
Wish you a pleasant journey home.
Answer:
Good wishes, good memories, thanks.
Dialogue Three
Scripts:
Brown Smith, manager of Super Company in Germany; Mr. Li, manager director of the ABC Company.
Mr. Li: Please help yourself.
Brown: Thank you.
Mr. Li: If you are not used to chopsticks, use the fork and knife.
Brown: While in China, I’d better do as the Chinese do.
Mr. Li: I see you’re quite expert with the chopsticks. Come on, don’t stand on ceremony.
Brown: Don’t worry about me. I won’t miss a chance of trying such nice things.
Mr. Li: Please have some more.
Brown: No, thank you. It’s delicious, but I just can’t eat any more.
Answer:
While in China, Mr. Brown would better do the Chinese do.
Dialogue Four
Scripts:
Brown Smith, manager of Super Company in Germany; Mr. Li, manager director of the ABC Company.
Mr. Li: What would you like to drink, Maotai or rice wine?
Brown: I’ve heard a lot about your Maotai. It’s strong, isn’t it?
Mr. Li: Maybe stronger than whisky, but it won’t go to your head, as most liquors do.
Brown: I think I’ll have something milder, if you don’t mind.
Mr. Li: Then try some rice wine. It’s made from rice. It’s mild and mellow.
Brown: All right, I’ll take your word for it and try some.
Mr. Li: Let me fill your cup.
Brown: Thank you.
Mr. Li: How do you like the wine?
Brown: I like it. It suits my taste.
Mr. Li: Have some more, please. A little drink is good for your health.
Brown: Thank you. Just a little more, or I’ll get drunk.
Answer: They have rice wine.
Dialogue Five
Scripts:
Brown Smith, manager of Super Company in Germany; Mr. Li, manager director of the ABC Company.
Brown: All good things must come to an end, as they say. So if you’ll excuse me, I’ll be leaving.
Mr. Li: It’s a pity that you have to leave so early. But you have an early flight tomorrow, I know.
Brown: Thank you for a very wonderful meal.
Mr. Li: I’m glad you enjoyed it.
Brown: I hope to have a chance to repay your hospitality some day. Thanks again for an enjoyable evening.
Mr. Li: Thanks for coming.
Brown: Good night.
Mr. Li: Good night.
Answer: He will return to Germany by plane.
Activity 3 Reading
Read the following passage and fill in the gaps.
(1) aware (2) first (3) check (4) adequate (5) advise
(6) hosting (7) greet (8) introduce (9) present (10) tone
Activity 4 Role-play
Mini Task 1 (omitted)
Mini Task 2 (omitted)
Task II At the Airport
Activity 1 Reading
(1) Mr. Yang drew it last night. He hopes it can remind Brown of Mr. Yang and their friendship.
(2) The plane will take off at 10:30 tomorrow morning. And Mr. Yang will drive a car to pick Brown’s team up at 8:00.
Activity 2 Imitation (omitted)
Activity 4 Role-play (omitted)
Task III Seeing the Guests off
Activity 1 Pair Work (omitted)
Activity 2 Imitation (omitted)
Activity 3 Role-play (omitted)
Activity 4 Reading
Mini Task 1 Decide which one is wrong according to the text above.
(1) C (2) B (3) C
Mini Task 2 Translate the following sentences from English into Chinese.
（1） 说再见通常是一件相当让人沮丧的事情，但好的告别辞却能让人感到愉悦。
（2） 这经常包括一些幽默的往事，让参与告别的人们精神振奋，往事可以包括一些较短的趣闻和详细的冒险经历及开心的故事。
（3） 告别辞中的幽默可以是任何一些轻松而开心的往事，如有趣的往事，时而在告别词中加一些幽默的俏皮话，甚至包括比较长的笑话，这些笑话可以和即将离别或留下来的人有关，也可以无关。
（4） 这些话表达了其对对方公司事情的关心，表达了演讲者的关心，也真诚表达了其希望对方公司前途兴旺。
（5） 很多朋友和家庭安排了一些特殊的活动，在一些特定的场合聚集在一起，而告别辞的结束语则最好利用这些平常活动的机会。
Extended Tasks and Activities
1.Reception Etiquette
2.Extended Reading
Business Etiquette to Go for a Business Trip
Answer the following questions according to the passage.
(1) Because stay on your best behavior when you are traveling and you will build relationships that can impact the bottom line.
(2) Start by studying the customs and culture of your destination if you are visiting a foreign country or by reading an online newspaper from the city where you will be staying. Use the internet to select a restaurant for wining and dining your client, and make reservations ahead of time. Refresh your memory on the basics of introductions, table manners and gift giving before you leave home.
(3) Sitting together will ensure you keep your conversations confidential and other passengers will appreciate not having to listen to you talk across an aisle or over the seat.
(4) Respond respectfully when asked your opinion on sticky subjects then move on quickly to another topic.
(5) Send a handwritten thank-you note immediately. Let your clients know how much you appreciate their hospitality and how much you enjoyed your trip. A handwritten note is much more personal than a hastily sent e-mail.
Minding Your Global Manners
(1) F (2) T (3) F (4) T (5) F
3.Translation
A. Translate the Following Sentences from English into Chinese.
（1）告别辞是送给即将离别的人，通常由老板或同事发言。
（2）告别是接待过程中的最后一个环节，但也很重要。
（3）外事秘书应该周到安排告别活动，让外国客人感觉像家一样，很想再回来。
（4）外事秘书必须提前两到三天给管理处打电话，提前一天确认车辆安排事宜。
（5）秘书只有等到飞机起飞并消失在视野中才能离开飞机场。
B. Translate the Following Sentences from Chinese into English.
(1) I hope to see you again soon. Please keep in touch.
(2) It’s been nice working with you.
(3) It’s very nice of you to take us to the airport.
(4) Please convey my thanks to your manager for the hospitality shown to me.
(5) I expect to meet you again and have a further discussion over the terms of our cooperation with you.
4.Practical Training Project (omitted)