Part II Dialogues
Dialogue 1 Individual Reservation
(R:Reservationist G:Guest)
R:Good morning.ABC Hotel.Reservation Desk.May I help you?
G:Yes.I’d like to reserve a room，please.
R:Yes，sir.For which date do you want to reserve a room?
G:From September 11th.
R:How long will you be staying?
G:About a week.
R:How many guests will there be in your party?
G:Just my wife and myself.So I’d like a twin，please.
R:Hold the line，please.I’ll check our room availability for those days.Thank you for your waiting，Sir.We have a twin at RMB 800 with a front view and at RMB 1，000 with a rear view.Which one would you prefer?
G:I think I’ll take the one with a front view then.
R:What time will you be arriving?
G:Oh，around 5:00 p.m.，I suppose.
R:Then may I have your name and initials?
G:Yes.John Smith.J.S.
R:Mr.John Smith.May I have your phone number?
G:Of course.The number is 13543617653.
R:Ok，Mr.Smith.I’d like to confirm your reservation.A twin room with a front view for Mr.and Mrs.Smith at RMB800 yuan per night for about a week from September 11th and your number is 13543617653.Is that right?
G:Yes.Exactly.
R:Fine.Thank you for calling us，Mr.Smith.We are looking forward to serving you then.
G:Thank you，Madam.Goodbye.
R:Goodbye.
Notes:
1.I’ll check our room availability for those days. 我要查看一下那几天的空房情况。
2.Then may I have your name and initials? 您能告诉我您贵姓以及名字的首字母吗?
3.I’d like to confirm your reservation. 我来确认一下您的预订。
Dialogue 2 Group Reservation
(TA:Travel Agent R:Reservationist)
R:Good afternoon.ABC Hotel.Reservations.What can I do for you?
TA:Good afternoon.I’m Peter Jones from CYTS.I’d like to reserve rooms for my group.
R:Could you please tell me how many people will come and what type of rooms do you prefer，Mr.Jones?
TA:Yes.We have 20 people in all and we’d prefer ten junior suites.
R:When will you check in and check out?
TA:From June 10th to 15th.
R:Just a moment，please.Let me check…Yes，we have those rooms available then.
TA:Then what is the room rate per night?Is there a special group rate?
R:Yes.$380 per night and we will offer a 10% discount for a group reservation.
TA:Great!
R:Ok.Mr.Peter Jones.You have reserved 10 junior suites from June 10th to 15th.Am I right?
TA:Yes.
R:Fine.We’ll send you a confirmation by fax within 3 days.May I know your fax number?
TA:You may fax at 68943756.
R:Thank you，Mr.Jones.We are looking forward to your arrivals.
TA:You are welcome.Goodbye.
Notes:
1.check in 登记入住 check out 退房结账
2.room rate 房费
3.Is there a special group rate? 团体预订有优惠吗？
4.We’ll send you a confirmation by fax within 3 days. 三天之内我们会传真给您预订确认单。
Dialogue 3 Revising Reservation
(TG:Travel Agent R:Reservationist)
R:Good morning.ABC Hotel.Room Reservations.Can I help you?
TG:Good morning.I am from CITS.A week ago I booked two rooms in your hotel for my guests from December 5th to 12th.Now I am calling to revise the reservation.
R:Could you please tell me in whose name you’ve reserved?I will check it for you.
TG:Mary Smith.
R:Mary Smith.Yes.Here we are.You have reserved two deluxe doubles for Mr.Blacks and Mr.Bakers.How would you like to change it?
TG:Yesterday Mr.Baker called us that he and his family had to cancel their travel plan because of some emergency situation.
R:Then you mean you will cancel one deluxe double?
TG:Not exactly.In fact one deluxe double for Mr.Bakers should be canceled，and for the other one，Mr.Black would like to upgrade to a suite，if possible.
R:Ok.Hold on，please.Let me check.Oh，yes.We have the room available then.
TG:That’s great! Oh，one more thing，Mr.Blacks want to stay one more day，till 13th.
R:So a deluxe suite from December 5th to 13th for Mr.Blacks.Am I right?
TG:Quite right.Sorry to have caused you so much trouble.
R:Not at all.I’m always at your service.
Notes:
1.CITS:China International Travel Service 的缩写，中国国际旅行社
2.Could you please tell me in whose name you’ve reserved? 请问是用谁的名字预订的？
3.upgrade v.（房间）升级
Dialogue 4 Reservation with No Rooms Available
(R:Reservationist G:Guest)
R:Good afternoon.ABC Hotel.Room Reservations.Can I help you?
G:Yes.I’d like to reserve a double room with a bath from July 15th to 20th.
R:Please hold on.I will check our rooms’ availability.Sorry，Sir.I’m afraid we are fully booked those days as it is the peak season.
G:Oh，what a pity!
R:Is it possible for you to change your reservation date?
G:I’m afraid not.
R:Then would you like us to put you on our waiting list in order to inform you in case if we have a cancellation?
G:Thank you.It’s very kind of you.But could you recommend another one near your hotel to me?
R:Yes，of course.If you require a hotel as ours，I would suggest that you try the Grace Hotel.
G:Then how far it is from your hotel?
R:It takes only 10 minutes to get there if you go by taxi.
G:That sounds good.Oh，one more thing，do you have their telephone number?
R:Yes.The number is 69783456.
G:Ok.Thank you so much for your help.
R:My pleasure.Thank you for calling us and hope to have the opportunity to sever you next time.Goodbye.
G:Bye-bye.
Notes:
1.peak season 旺季 还可以说成 high season 淡季：low season 或 off season
2.Then would you like us to put you on our waiting list in order to inform you in case if we have a cancellation? 您愿意我们把您的名字放入等候入住名单里以便如果有取消预订的情况我们能通知您吗？
3.fully booked （房间）定满