Unit Eleven Handling Complaints

Unit Eleven Handling Complaints

Part III Activities

1.Translate the sentences in the brackets to complete this dialogue.

1)I’d like to apologize for our carelessness.

2)Could you send us the cleaning bill?

3)We will refund the cost to you.

4)I’m sorry to have caused you so much trouble.

5)I assure you it will never happen again.

Part V Reading

Passage 1

Exercises

1.Choose an appropriate word or phrase to fill in each blank to make each sentence meaningful，and change its form where necessary.

1)contact 2)justify 3)dripping 4)brochure 5)adequate