Part III Activities
1.Question-Answer
Suppose you are a reservationist in a hotel.
1)What would you say first?
2)What information should be obtained when a guest wants to make a room reservation?
3)How do you confirm a reservation?
4)What would you respond if a guest asks for a discount?
5)How would you handle a cancellation?
2.Role-Play
1)Guest：Your name is Tom Miller.You’d like to reserve a Junior Suite for your boss，Bob White from October 11th to October 13th in Huaxia International Hotel.Your telephone number is 56738912.You want to know the room rate.
Receptionist:Answer the phone call and handle the reservation.
2)Guest:Your name is Allen Wood，a travel agent.You’d like to reserve 5 single rooms and 6 double rooms for your travel group.You want to know whether you are given any discounts for group reservation.
Receptionist:Answer the phone call and handle the reservation.
3.Translation
a.Translate the following sentences into Chinese.
1)The main job responsibility of the advance reservationists includes answering questions concerning reservations，booking and assigning rooms for guests who ask for rooms in the hotel.
2)Front office staff’s duty includes taking reservations，cancellations and revisions and writing and sending out the hotels letters of confirmation.
3)The hotel can confirm a guest’s booking immediately with a reply e-mail.
4)The first thing a reservationist should do after receiving a reservation request is to check if the hotel has any vacancy during the specified period.
5)If the hotel is able to accept the booking，the reservationists would fill out a reservation form and record the information in a reservation diary.
b.Translate the following sentences into English.
1)我想要预订一间带浴室的双人间。
2)你们一行多少人？
3)请不要挂机（请稍等），我要查一下是否有空房。
4)你想以谁的名义预订。
5)每晚的房费是多少？ 团体预订是否有折扣？
6)我打电话是为了修改我的预订。我想把单人间取消，把标准间升级为普通套房。
7)对不起今天的房间已经定满，我想知道您是否能把入住时间推迟到明天。
8)你可不可以为我介绍你们附近的一些酒店？
9)谢谢您的来电。期望下次有机会再为您服务。
10)期待你下周二的光临。