Part IV Vocabulary Development
Words and phrases
complain against 投诉
dissatisfaction with 不满于
lodge a complaint/register a beef 投诉
dial-a-cheat confidential hotline 投诉热线
put up with/bear/tolerate 忍受
sanitary situation 卫生条件
bad manners 不礼貌
disturbance 干扰
nuisance 麻烦事
poor service 糟糕的服务
inconceivable 不可思议的
out of one’s expectation 令某人大失所望
look into/go into/investigate 调查
incident/matter 事件
recurrence 再次发生
remedy 补救
solve 解决
Useful expressions
● Expressing complaints
✧ Can you change the room for me?
✧ My wife was woken up several times by the noise the baggage elevator made.
✧ The water doesn’t run away in the shower and the TV doesn’t work.What do you have to say to that?
✧ One doesn’t expect this sort of thing in a well-run hotel.
✧ Look what you’ve done!
✧ You ruined my holiday.
✧ It’s unfair.
✧ I’m very disappointed.
✧ I am writing to you to complain about ...
✧ I can hardly bear /tolerate /put up with it any more.
✧ We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
● Showing apology
✧ I’m awfully sorry，sir.
✧ I do apologize.
✧ I must apologize for the inconvenience，Mr.Johnson.
✧ I’m sorry to have caused you so much trouble，sir.I assure you it will never happen again.
✧ I’m sure the waiter didn’t mean to be rude.Perhaps he didn’t understand you correctly.
✧ We made a mistake while delivering your luggage.We’re very sorry for the inconvenience.
● Offering solution
✧ I’m not sure but I’ll try my best.
✧ We’ll check it right away.
✧ We’ll bring it up to you as soon as we find it.
✧ We’ll inform you immediately when the room is ready.
✧ Could you wait till tomorrow?