Unit Two Reserving a Hotel
Part III Activities
3.Translation
a.Translate the following sentences into Chinese.
1）预订人员的主要任务是为需要预订酒店房间的顾客解答有关预订的问题，登记和分配房间。
2）前台员工的职责包括办理、取消、修改预订，以及填写和发送酒店的确认信。
3）酒店只需回复电子邮件就可以立即对顾客的登记进行确认。
4）预订人员在接到预订请求后要做的第一件事就是确认酒店在该时间段内是否有空房。
5）如果酒店有可以预订的房间，则需要填写预约单，并在工作日志上记录下相关信息。
b.Translate the following sentences into English.
1）I’d like to reserve a double room with a bath.
2）How many guests will be there in your party?
3）Hold the line，please.I’ll check our room availability for those days.
4）In whose name would you like to reserve?
5）What is the room rate per night?Is there a group discount?
6）I am calling to revise my reservation.I’d like to cancel the single room and upgrade the standard room to a junior suite.
7）Sorry.I’m afraid we are fully booked today and I wonder if it is possible for you to change your check-in date till tomorrow.
8）Could you recommend some other hotels near yours to me?
9）Thank you for calling us and hope to have the opportunity to sever you next time.
10）We are looking forward to your arrivals next Tuesday.
Part V Reading
Passage 1
1.Summarize the different ways of making advance reservations mentioned in the passage.
Choose the one way that you prefer and state your reasons.
Altogether there are 5 ways of making reservations mentioned in the passage.They are
1）sending reservation letters to the hotel;
2）going directly to the hotel and make reservations in person;
3）calling the hotel and make reservations over the telephone;
4）sending fax;
5）making advance reservations through the Internet.
I prefer the last one，because it is convenient and time-saving.
2.Summarize the duties of reservationists mentioned in the passage.
The duties of reservationists involve answering questions concerning reservations，booking and assigning rooms for guests who request rooms in the hotel.The reservationist also takes reservations，cancellations and revisions，and writes and sends out the hotel’s letters of confirmation.
Passage 2
1.Answer the following questions according to the passage.
1）Why does Paul James often stay at other hotels besides his own company’s hotels?
He’d like to check out the competition by staying at other hotels.
2）What would Paul James usually do after booking a room online?Why?
He would immediately make a phone call to the hotel’s concierge，because he wants to request a room that will suit him.
3）In Paul James’ opinion，what is the key to getting what you want?
In Paul James’ opinion the key to getting what you want is to make a convincing argument for it.
4）What is Rule No.1 when staying at hotels according to Paul James?
Rule No.1 is to be nice to the concierge.Such positive reinforcement typically results in the concierge staff offering better service and your feedback will also give them more clues to what you’re looking for.
5）How does Paul James usually tip at hotels?
He usually tips the concierge $10 to $20 a day，depending on how much he has used the service.Bellhops who carry his luggage get $2 to $5，and he always leaves $2 to $4 a day in an envelope for housekeeping.And he leaves the total tip for housekeeping in the room just before he checks out，rather than leaving it out as a daily amount.
2.Summarize the tricks to get the best hotel service mentioned in the passage.
The tricks include
1)making a phone call to the hotel’s concierge immediately after booking a room online to request a room that will suit you;
2)making a convincing argument to get what you want;
3)making sure to be nicely and properly dressed;
4)talking and communicating well，being pleasant and engaging and not overly demanding or difficult or obtuse or overly distracted;
5)seldom requesting an upgrade;
6)being nice to the concierge;
7)tipping the concierge.