Part II Dialogues
Dialogue 1 Booking an Air Ticket
(C:Booking Office Clerk P:Passenger)
C:Air China.How can I help you?
P:I’d like to make a reservation to Singapore，please.
C:Yes，of course.Which day would you prefer?
P:On 19th，next Saturday.
C:Would you like a morning or afternoon flight?
P:I want to take the morning flight.
C:We have a flight at 6:20
P:That’s too early，I’m afraid.Do you have a later one?
C:Let me see… The next flight is at 8:15，and there is another one at 11:00.
P:I’d better take the 8:30 one.
C:How many tickets do you want?
P:I’d like to book two tickets—my wife and I.
C:Economy or first class?
P:Economy class，please.
C:May I have your name，please?
P:It’s Fred Lynch，and my wife’s name is Lisa Lynch.
C:OK，sir.Two tickets to Singapore at 8:15，on January 19th.Is it right?
P:Yes，that’s right.
C:Hold on a second，please.Well，your flight is OK now.
Dialogue 2 Flight Check-in
(S:Airport Staff P:Passenger)
S:Good morning.
P:Good morning.Is this where I check in for flight CA951?
S:Yes，this is it.May I have your ticket and passport，please?
P:Here you are.
S:Do you have a seating preference?
P:Near a window，please.
S:Oh，I’m sorry.No window seats are available.Will the aisle seat be alright?
P:It’s OK.
S:Do you have any luggage that you’d like to check at this time?
P:Yes，I have 2 pieces of luggage to check.
S:Please put your luggage on the belt one by one.
P:May I take this backpack and briefcase on board with me?
S:I’m sorry.You have to check in your backpack，sir.
P:Why?I have some glass handcraft in it.I’m afraid it will break.
S:It’s too big to be a carry-on.
P:In that case，let me first take out what is fragile.Is it alright?
S:That’s OK.But I’m afraid you have to check in your suitcase，too.There is a bottle of wine in it，right?
P:Yes，there is.
S:You cannot carry wine on a plane.You have to check it in.
P:May I put this bottle of wine in my backpack?Then I could bring my suitcase with me.
S:Yes，of course.
P:OK，it’s done.
S:Here are your boarding pass，luggage checks and passport.Have a nice trip.
Dialogue 3 Attendant Service
(A:Flight Attendant P:Passenger)
A:Good morning，ma’am.What can I do for you?
P:Where can I find my seat，please?
A:What’s your seat number on your boarding pass，ma’am?
P:It’s 20C.
A:That’ll be 20th rows up on the left，the aisle seat.Come with me，please.Can I help you with your bag?
P:Thank you very much.
A:You’re welcome.… Here we are! If you need us for anything，please push the call button.
P:Thank you.
A:This is the seat-recliner button.If you push it，the seat of your chair slides out and reclines back，so you can relax and feel comfortable.But for take-off and landing，the seat must be in an upright position.Now you can try it for yourself.
P:Ah，it’s really comfortable.Thank you very much.Oh，would you please help me adjust the flow?It’s blowing right on my head.I feel a bit cold.
A:Yes.You just turn the knob here above you in any direction you like，or you can shut it off by turning it tightly to right.
P:I see.Let me try.It’s all right now.
A:This is your seat belt.Just to be on the safe side，you should keep your seat belt fastened when the plane takes off or lands.It’s very easy to use it.Slip the belt into the buckle and pull tight，that’s all.
P:There，how’s this?
A:Good.
P:Thank you very much for all your help.
(Before landing)
A:Ladies and gentlemen，may I have your attention，please?Our flight，No.CA975 for Singapore is going to land at Singapore Changi Airport in one hour.For your convenience，our crew will offer Singapore Declaration Card to you.Please be sure to finish the forms before landing.We’ll be appreciated if we can be any help to you.Thank you.
Notes:
1.Singapore Changi Airport 新加坡樟宜国际机场
2.Declaration Card 通关申请表
Dialogue 4 Customs Examination
(C:Customs Officer P:Passenger)
C:May I see your passport and visa，please?
P:Sure，here you are.And this is the declaration form.
C:What is the purpose of your visit?
P:I’m here on business.
C:This visa is good for 30 days.How long will you be staying?
P:Four weeks.
C:And you will do some travelling while you are here?
P:Yes，I want to spend a couple of days for traveling.
C:What do you have in the bag？
P:Just camera，books and some personal belongs.
C:Would you mind opening the bag for me?
P:Alright.
C:OK.Enjoy your trip，sir.
P:Thank you very much.