Part IV Vocabulary Development
Words and phrases
reserve/reservation 预订 book 预订
reservationist 客房预订员 Reservation Desk 客房预订部
FIT reservation 散客预订 group reservation 团队预订
room rate 房价 group rate 团队价
special rate 特价 discount rate 折扣价
room availability 客房预订情况（有无空房） reservation record 预订记录
vacancy /available 空房 reservation form 预订表
confirm a reservation 确认预订 upgrade the room 房间升级
revise the reservation 修改预订 cancel the reservation 取消预订
payment 付款方式 check 支票
credit card 信用卡 cash 现金
advance deposit 预付押金 include/with breakfast 含早餐
continental breakfast 欧式早餐 buffet breakfast 自助早餐
peak season/high season 旺季 off season/low season 淡季
check in 登记入住 check out 退房结账
Useful expressions
● Offering help
✧ What can I do for you?
✧ May I help you，please?
✧ Is there something I can do for you?
● Reservation requirements
✧ Are there any rooms available?
✧ I would like to reserve a single room with bath and a fine view.
✧ I want to reserve a room from July 10th to July 13th.
● Finding out the details:
✧ May I have your name please?
✧ May I know your telephone number?
✧ In whose name will you reserve?
✧ How many guests will there be in your party?
✧ What kind of room would you like (prefer)?/ What type of room do you require?
✧ When would you like your room，madam?For which date?
✧ How long do you plan to stay?/ How long will you be staying?
✧ Your arrival or departure dates，please?
● Asking about the price
✧ What’s the room rate per night?
✧ How much do you charge?
✧ Is there a special group rate?
● Telling about the Price
✧ A double room is $80 per night，with a 15% service charge.
✧ Sixty-nine dollars for a single，which includes a continental breakfast.
✧ We will need an advance deposit of $100.
✧ We offer special rate on Mondays.
✧ For a single room，there is a 15% discount.
✧ We offer a 10% discount for group reservation.
✧ The price is HK$1，000 per night，including tax.
● Refusing a reservation
✧ I’m afraid we have no twin rooms available，but we can offer you a double room.
✧ I’m very sorry，but we’re fully booked for those days as it is peak season.
✧ It is possible for you to change your reservation date?
✧ We won’t be able to guarantee you a room for …(date)
✧ We can put you on a waiting list in case we have a cancellation.
✧ Can I book you into another hotel in the area?
✧ Sorry，we’re overbooked.But I can recommend you another hotel here.
✧ We hope we will have another opportunity to serve you.
● Revising a reservation
✧ Sorry，due to… I have to cancel the reservation made in your hotel.
✧ I would like to revise (change)my reservation information.
✧ How would you like to revise it?
✧ I want to change the reservation date.
● Confirming details
✧ Can I just confirm your reservation then，please?
✧ Let me just confirm the details of your reservation，please.
✧ We’ll send you a confirmation by fax within 3 days.
● Saying Goodbye
✧ We look forward to seeing you then.
✧ Thank you for choosing Holiday Hotel.We are expecting your arrivals.