Part III Activities
1.Requirement-Response
Choose the most suitable response to each of a guest’s requirements.
1)Can someone bring my bags up to my room?
a.I’ll get someone to do that right away.
b.I’ll get the bags into your room.
c.Are you going to take the bags yourself?
2)Can you give me a different room?This one is too small.
a.I’m sorry it’s so small.
b.Yes，would you like to pay for the extra room by credit card?
c.I’m sorry but it’s the biggest room we have available right now.
3)Can you get someone to clean my room?
a.Yes，I’ll get someone to do that right away.
b.Yes，it was cleaned this morning.
c.Yes，all of our rooms are always clean.
4)I don’t want my sheets changed every day.
a.There’s a card you can put on your door handle to let the cleaning staff know.
b.Yes，it’s part of room service.
c.The cleaning staff does that every day.
5)We need some clean towels.
a.There is a shower in every room.
b.The cleaning staff will pick up the dirty towels when they clean the room.
c.I’ll ask the cleaning staff to bring you some.
6)I think we need some extra blankets.
a.It’s not that cold，is it?
b.I’m a little busy now.Come back later.
c.I’ll get some sent up to your room.
7)One of my lamps isn’t working.
a.I’ll get someone to take a look at it.
b.What would you like me to do about it?
c.What do you want me to do about it?
8)I’d like to file a complaint with the manager.
a.There’s a conference in the hotel this weekend.
b.He’s not around right now，but I’ll have him call you as soon as possible.
c.The manager likes to complain，but he’s a good person.
2.Role-Play
1)A room attendant knocks at the door to ask if she should like to have your room cleaned.You do not want your room cleaned at the moment.Give out the reason and also tell her that you need some coffee.The room attendant promises to bring it at once.
2)You make a call to Service Centre to find out if you can get laundry service.You want your shirts dry-cleaned and one button sewed.The Service Center clerk answers the phone.And the housekeeping picks up the laundry in your room.
3.Translation
Translate the following short passage into Chinese.
Guestroom cleaning begins at the moment the room attendant knocking on the door and announcing “Housekeeping” which includes making preparation，cleaning tasks and checking.Room attendants should avoid disturbing guests and show respect for the guest’s privacy.After entering the room，the room attendant switches the lights on，airs out the room，reports damage or missing items，and removes dirty linens，etc.Finally，the room attendant should check the room from the guest’s perspective.Only when he/she is satisfied with the clean and pleasant room will the room attendant proceed to the next room after turning off the lights and closing the door.
Translate the following sentences into English or Chinese.
1)房间打扫好了。还有什么可以为您效劳的吗？
2)Would it be convenient for you if I come again at 11 a.m.?
3)我们提供快速洗衣服务，不过需要加收50%的费用。
4)Good morning.Can you send someone up to Room 1809 for my laundry，please?I have two shirts to be dry-cleaned one button sewed.
5)你好，我是1206房间的Bob Brown。我需要明天早上的叫醒服务。
6)At what time would you like us to wake you up，sir?
7)您可以把用餐的费用记在您的账单上，不过要在这里签上您的名字和房间号。
8)Do you have different styles of breakfast for room service?
9)如果您有任何的问题或要求，请尽管告诉我们。
10)Here is the guide book with all the information on your room and the hotel services.