Words and Phrases（词汇与短语）

Words and Phrases（词汇与短语）

1.passenger satisfaction index　乘客满意度

2.customer service center　客户服务中心

3.transfer　中转签证

4.ticket change　改签

5.passenger service quality supervision　客运质量监督

6.over-seating capacity rate　列车超员率

7.consignment of luggage and parcel　行包托运

8.undeliverable goods　无法交付的物品

9.hope to meet again　后会有期

10.time to say goodbye　告别的时刻

11.thank you for coming　谢谢您的光临

12.do sb.a favor　帮某人一个忙

13.beyond comparison　无与伦比

14.sunstroke　中暑

15.stagger rush hours　错开高峰时间

16.get off the train on the way/break the journey　中途下车

17.complete the transfer formality　办中转手续

18.overtaking　越行；超车

19.punch　打孔

20.ten minutes late　晚点10分钟