Exercises（练习）

1.Discuss and understand the“Dialogues”part.

2.Try to make up a dialogue by using the expressions you've learned in this unit，then practice it with your partner.

3.Read and comprehend short passages related with Passengers'Complaints About Late Trains，Overcrowding and Cancellations on London Midland.

4.Write a dialogue according to the situation given:You are a car attendant.Try to handle passengers'complaints.