目录
目 录
第3版出版说明
第3版前言
Unit 11 Meeting＆ Banquet Service会议与宴会服务
Preview Basic Layouts of Meeting/Banquet Room Setups会议/宴会厅布置风格
Dialog Ⅰ Booking a Meeting①会议预订
Dialog Ⅱ Introducing Meeting Equipment介绍会议设施
Dialog Ⅲ Booking a Banquet③宴会预订
Dialog Ⅳ Serving a Chinese Style Dinner中餐服务
Dialog Ⅴ Serving the Western Style Banquet西餐宴会服务
Reading Ⅰ A Function Sheet会议餐饮预订单
Reading Ⅱ Meetings via Distance Conferencing远程会议
Listening Ⅰ Types of Banquet Service宴会服务类型
Listening Ⅱ Sending Faxes at the Business Center在商务中心发送传真
Speaking Ⅰ How to O ffer Meeting Service如何提供会议服务
Speaking Ⅱ Advantages and Disadvantages of Popular Audio-Video Equipment受到广泛使用的视听设备的优缺点
Simulated W riting How to W rite a Letter of Invitation写邀请信
Unit 12 Exhibition Service展览服务
Preview Term s of Exhibitions展览用语
Dialog Ⅰ Booking an Exhibit Space展览场地预订
Dialog Ⅱ Setting Up Booths布 展
Dialog Ⅲ Signing Up on the Phone电话报名参展
Dialog Ⅳ Registering at the Exhibition④开展注册
Reading Ⅰ An Exhibitor Pre-Registration Form参展报名登记表
Reading Ⅱ Exhibit and Decorator's Charges展览与搭展商费用
Listening Ⅰ Canceling Exhibit Registration取消参展
Listening Ⅱ Planning Itinerary for an Exhibit Trip展览线路安排
Speaking Ⅰ How to Provide Exhibition Services展览服务用语
Speaking Ⅱ Advantages and Disadvantages of Each Basic Type of Exhibit Booth基本展台类型及其优劣势
Simulated W riting How to W rite an Invitation Card写请柬
Unit 13 Health＆ Recreation Service休闲康娱服务
Preview Types of Health and Recreation Facility休闲康娱设施类型
Dialog Ⅰ Training a Beginner Golf Tourist游客的高尔夫入门训练
Dialog Ⅱ Playing Bow ling打保龄球
Dialog Ⅲ Taking a Sauna Bath桑拿浴
Dialog Ⅳ At the Sw imm ing Pool室内泳池
Dialog Ⅴ At the Barber's理发/美发
Reading Ⅰ A Fitness Center健身中心
Reading Ⅱ How to Take a Sauna Bath如何洗桑拿
Listening Ⅰ At the Night Club在夜总会
Listening Ⅱ Reserving a Tennis Court预订网球场
Speaking Ⅰ How to Serve Leisure Guests如何为休闲游客提供服务
Speaking Ⅱ Safety Measures at the Health Club康乐中心安全措施
Simulated W riting How to W rite a Notice写通知
Unit 14 Shopping Promotion商场促销
Preview Goods Sold at Duty-free Stores免税店商品
Dialog Ⅰ At a Duty-free Store在免税商店
Dialog Ⅱ At the Souvenirs Counter在旅游纪念品专柜
Dialog Ⅲ At a Fashion Shop在时装店
Dialog Ⅳ At the Handicrafts Department在工艺品部
Dialog Ⅴ At the Jewelry Counter在珠宝专柜
Reading Ⅰ Merchandise Sales and Return Policy商品销售与退货规定
Reading Ⅱ Warranty Policy保修条款
Listening Ⅰ Changing Foreign Currencies兑换外汇
Listening Ⅱ Special Local Products当地特色产品
Speaking Ⅰ How to Provide Shopping Services购物服务用语
Speaking Ⅱ Bargaining Strategies还价策略
Simulated W riting How to W rite Posters写海报
Unit 15 Local Tour Guide Service地陪导游服务
Preview Types of Tourist Attractions旅游景区点类型
Dialog Ⅰ Arranging the Itinerary安排旅游线路
Dialog Ⅱ Visiting the Chinese Tem p le游览中国庙宇
Dialog Ⅲ Visiting the Chinese Garden游览中国园林
Dialog Ⅳ Visiting the City城市游览
Reading Ⅰ A Tour Guide Speech③一篇导游词
Reading Ⅱ A Tour Itinerary旅游线路
Listening Ⅰ Traditional Chinese Festivals中国传统节日
Listening Ⅱ An Opera Tour戏剧之旅
Speaking Ⅰ How to Show Tourists Around引导游客游览用语
Speaking Ⅱ Reasons for Going or Not Going Sightseeing旅游：赞成还是反对
Simulated W riting How to W rite a Tour Guide Speech写导游词
Unit 16 Travel Destination Service旅游景区（点）服务
Preview Types of Travel Activities旅游活动类型
Dialog Ⅰ In the No.8 Bridge Creation Park八号桥创意工业园区
Dialog Ⅱ At the Ticket Box在售票处
Dialog Ⅲ Cable Car Service缆车服务
Dialog Ⅳ At the Travel Rental O ffice③旅游物品租赁处
Dialog Ⅴ Paging a Tourist广播寻人
Reading Ⅰ An Attractive Place—Yuyuan Garden景点介绍——豫园
Reading Ⅱ Destination Advertisement旅游目的地广告
Listening Ⅰ Providing Directions指 路
Listening Ⅱ A Call from the Tourist Scenic Spot景点电话转接
Speaking Ⅰ How to Provide Travel Destination Service旅游目的地服务
Speaking Ⅱ Features of the Scenic Spots or Areas谈论旅游景点特色
Simulated Writing How to W rite a Notice写启示
Unit 17 Handling Problems＆ Emergencies处理问题与突发事件
Preview Types of Problem＆Emergency问题与突发事件类型
Dialog Ⅰ Calling the First-aid Center打电话到急救中心
Dialog Ⅱ At the Lost-and-Found Office在失物招领处
Dialog Ⅲ Repairing Equipment设备维修
Dialog Ⅳ Lift Emergency电梯事故
ReadingⅠFirst-aid Techniques急救技术
Reading Ⅱ An Accident一次事故
Listening Ⅰ How to Stop Bleeding如何止血
Listening Ⅱ Dealing w ith Power Failure停电处理
Speaking Ⅰ How to Dealw ith Problem s and Emergencies处理问题与突发事件用语
Speaking Ⅱ Measures to Minim ize the Risk of Fires减少火灾风险防范措施
Simulated Writing How to W rite an Incident Report写事故报告
Unit 18 Handling Customer Complaints顾客投诉处理
Preview Types of Com p laint投诉种类
Dialog Ⅰ Receiving a Com plaint on the Phone接受电话投诉
Dialog Ⅱ A Com p laint about Holiday度假客人投诉
Dialog Ⅲ Hand ling a Com plaint about Noise处理客房噪声投诉
Dialog Ⅳ Com plaining about the Food食品投诉
Reading Ⅰ A Com plaint Letter on Holiday Booking旅游度假投诉信
Reading Ⅱ A Rep ly to a Guest Com plaint顾客投诉回复
Listening Ⅰ A Mistake in a Table Reservation餐位预订错误
Listening Ⅱ A Com plaint about Room Cleaning关于客房清洁的投诉
Speaking Ⅰ How to Make＆Handle Com p laints投诉与处理投诉用语
Speaking Ⅱ Classified Com plaints投诉类型
Simulated Writing How to Reply to Com plaining Letters写投诉回复信
Unit 19 Checking Out结账离店
Preview Types of Checkout Service退房服务类型
Dialog Ⅰ A Late Checkout延迟离店
Dialog Ⅱ Paying the Hotel Bill by Credit Card①信用卡付账
Dialog Ⅲ Paying the Hotel Bill in Cash现金付账
Dialog Ⅳ A Mistake on the Hotel Bill账单错误
Dialog Ⅴ Paying the Hotel Billw ith a Traveler's Check⑤支票付账
Reading Ⅰ Checkout Procedures退房结账程序
Reading Ⅱ Daily Account Report Analysis每日财务报告分析
Listening Ⅰ Checkout退 房
Listening Ⅱ Late Checkout过时退房
Speaking Ⅰ How to Offer Checkout Service退房服务用语
Speaking Ⅱ Methods of Settlement结账方式
Simulated Writing How to Create Daily Operations Reports编制每日运营报告
Unit 20 Selling the Travel Market旅游市场营销
Preview Elements of TravelMarketing Mix旅游市场营销组合要素
Dialog Ⅰ Marketing a Scenic Site景点营销
Dialog Ⅱ A Telephone Sales Call电话销售
Dialog Ⅲ A Personal Sales Call②定人销售
Dialog Ⅳ Telephoning for an Appointment③电话预约
Reading Ⅰ A Sales Proposal Letter销售意向书
Reading Ⅱ Group Sales Form团队销售预订表
Listening Ⅰ Selling to Group Markets团队销售
Listening Ⅱ Marketing Tools市场营销手段
Speaking Ⅰ How to Make a Personal Sales Call定人销售用语
Speaking Ⅱ Six Questions Commonly Used in Selling TravelMarket旅游市场销售中需了解的六个问题
Simulated W riting How to Prepare Tourism Agreements拟写旅游协议
Glossary（C—E）