Dialog Ⅳ A Mistake on the Hotel Bill账单错误
A guest checks out at the Cashier's.The clerk corrects them istake on the bill.
Staff：Can Ihelp the next person in line，please？
Guest：I'd like to check out，please.
Staff：Your room number，please？
Guest：Room 1623.
Staff：Onemomentwhile Iprint out your bill.
Guest：Hmm，I thought the rate was 480 per night.
Staff：Exactly，sir.
Guest：What's this charge of RMB 160？
Staff：Oh，that's a 10 percent service charge.
Guest：Oh，OK.And this shows that I have a 108 mini-bar bill.But I didn't use theminibar.
Staff：Oh，I'm terribly sorry.This must be a mistake.I'll correct it for you right away.④Do you want to put your charges on your AMEX card？
Guest：Yes.That's right.
Staff：Letme take an imprint of it，please.
Guest：Here you are.
Staff：OK.Here's your copy，Mr.Smith.I hope you've enjoyed your stay with us.③
copy［'kɒpɪ］ n.副本
print out 打印出来
service charge 服务费
AMEX card（=American Express Card） 美国运通卡
Quickies
1）What is themistake on the guest's bill？
2）How does the clerk apologize to the guest？