Dialog Ⅳ Com plaining about the Food食品投诉
The Restaurant Captain is talking to one of his guestswho was reported to havemade com plaints about the stale food served.
Staff:Is everything to your satisfaction,sir?
Guest:No.The steak was recommended,but it is not very fresh.
Staff:Oh!Sorry to hear that.This is quite unusual as we have fresh steak from themarket every day!Iwill look into thematter.
Guest:So what?It is not fresh and Iam not happy about it.
Staff:Ido apologize.Do you wish to try something else?Thatwould be on the house,of course.④
Guest:No.Idon'twant to try anything else,and find itnot fresh again!This is very annoying.
Staff:Please be assured that we will look into the matter.Our chef is very particular.
Guest:No.I don't risk it.
Staff:How about a delicious dessert then,with our compliments?
Guest:I'm not so keen on desserts as a habit.They're fattening.
Staff:Isee.I'm sure everything will be right again the next time you come.
Guest:Don't be so sure of it,yet.Iam very critical and demanding.
Staff:I have every confidence in our chef.Just give us another chance,you'll find this restaurant really lives up to its name.
Guest:All right.I'll come again.
Staff:Thank you very much,sir.
stale[steɪl] adj.不新鲜的,陈腐的
steak[steɪk] n.牛排
annoying[ə'nɔɪɪŋ] adj.讨厌的,恼人的
chef[ʃef] n.厨师
compliment['kɒm p lɪmənt] n.免费赠送
fatten['fætən] v.使肥胖
critical['krɪtɪkəl] adj.挑剔的
demanding[dɪ'mɑːndɪŋ;(AmE.)di'mændɪŋ] adj.要求高的,苛求的
to one's satisfaction 令某人满意的
look into thematter 调查此事
on the house 由店家出钱;免费
be keen on 喜爱,热衷于
have every confidence in 对……绝对有信心,对……完全信得过
live up to 符合,与……相配,达到预期标准
Quickies
Whatwould you say to try to handle complaints?