Dialog Ⅳ Com plaining about the Food食品投诉

Dialog Ⅳ Com plaining about the Food食品投诉

The Restaurant Captain is talking to one of his guestswho was reported to havemade com plaints about the stale food served.

Staff:Is everything to your satisfaction,sir?

Guest:No.The steak was recommended,but it is not very fresh.

Staff:Oh!Sorry to hear that.This is quite unusual as we have fresh steak from themarket every day!Iwill look into thematter.

Guest:So what?It is not fresh and Iam not happy about it.

Staff:Ido apologize.Do you wish to try something else?Thatwould be on the house,of course.

Guest:No.Idon'twant to try anything else,and find itnot fresh again!This is very annoying.

Staff:Please be assured that we will look into the matter.Our chef is very particular.

Guest:No.I don't risk it.

Staff:How about a delicious dessert then,with our compliments?

Guest:I'm not so keen on desserts as a habit.They're fattening.

Staff:Isee.I'm sure everything will be right again the next time you come.

Guest:Don't be so sure of it,yet.Iam very critical and demanding.

Staff:I have every confidence in our chef.Just give us another chance,you'll find this restaurant really lives up to its name.

Guest:All right.I'll come again.

Staff:Thank you very much,sir.

stale[steɪl]  adj.不新鲜的,陈腐的

steak[steɪk]  n.牛排

annoying[ə'nɔɪɪŋ]  adj.讨厌的,恼人的

chef[ʃef]  n.厨师

compliment['kɒm p lɪmənt]  n.免费赠送

fatten['fætən]  v.使肥胖

critical['krɪtɪkəl]  adj.挑剔的

demanding[dɪ'mɑːndɪŋ;(AmE.)di'mændɪŋ]  adj.要求高的,苛求的

to one's satisfaction  令某人满意的

look into thematter  调查此事

on the house  由店家出钱;免费

be keen on  喜爱,热衷于

have every confidence in  对……绝对有信心,对……完全信得过

live up to  符合,与……相配,达到预期标准

Quickies

Whatwould you say to try to handle complaints?