Dialog Ⅱ A Telephone Sales Call电话销售
A travel sales clerk calls M r.Evans,one of their old customers,to sell to him the ten-week long trip in Hong Kong.
Staff:May Ispeak to Mr.Evans?
Customer:Yes,speaking?
Staff:Hello,Mr.Evans.This is XiaoWang from Sky Travel Service.Are you planning for your holidays?
Customer:Yes,we plan to spend our holidays in Hong Kong.
Staff:I can give you some information about our ten-week long trips to Hong Kong.
Customer:Well,how do you travel?
Staff:It's a specially adapted buswith room for sleeping and…
Customer:And how many people in a group?
Staff:Well,the bus sleeps ten.Usually there are eight travelers and two drivers,a guide to look after you.
Customer:So,we sleep,normally,in the bus?
Staff:Yes,and it's fully equipped for cooking and it's got a shower system thatwe put up every evening,weather permitting①.
Customer:Er,we start from Shanghai?
Staff:Yes,and we return to Shanghai.
Customer:Is there anything specialwe'd have to bring?
Staff:Oh,we give everyone a list of suitable clothes,etc.to bring.Of course,space is limited.
Customer:Oh,yes,I understand that.Now,how long in advance would I have to book?
Staff:Well,it depends.Usually six or eight months.Many people are interested in it.
Customer:Well,I'm interested in the ten-week trip next spring.
Staff:Um,that one leaves on the 6th of April.
Customer:Yeah,that's right.Itwill be for two people.
Staff:Thatwould be fine.Could you come in and we can go over all the details?
Customer:Yes,I think that would be best.Um,but can you give me some idea of how much thatwill cost?
Staff:Spring for ten weeks…Um,we haven't got the exact figures at the moment,but…er…something like…er…RMB 12,000 Yuan per person.
Customer:OK.I'll come and see you some day nextweek.
Staff:Yes,thanks for your time.Then see you nextweek.
adapt[ə'dæp t] v.改造,改编
figure['fɪgə] n.数字
go over 讨论
in advance 提前
something like 大约
Quickies
1)How does the clerk close the conversation?
2)What are the other ways to close a sales conversation?