Speaking Ⅱ Classified Com plaints投诉类型
Talk in pairs to classify the types of com plaints，and then fill in the grid with the language to be used to handle each complaint.Exchange yourmessage orally and take noteswhile your partner is speaking.
Guest Complaint1：During thewhole of our stay，soap has never been putout，but the old ones left until they are impossible to use anymore.
Guest Complaint 2：Why，my room has been let to another guy？I'm staying here nextmonth.
Guest Complaint 3：Idid not receivemy earlymorning call and now I'm late for my flight.What is to be done？
Guest Complaint 4：Iwonder why my morning newspaper has not come for the last twomornings？
Guest Complaint 5：We had cold food and slow service.The boy simply ignored us.Wemust see yourmanager.
Guest Complaint6：My dear，the coat costme eighthundred USdollars and you simply told me it had been lost！Have you got a policy to deal with the problem？
