Speaking Ⅰ How to Offer Checkout Service退房服务用语
A.Phrases，Sentences and Expressions.
1.
2.
3.
4.
What kind credit card do you have？
What credit card is it？
Do you have a bank debit card？
I'm sorry，we don't accept personnel checks.
B.Role-p lay.Act out the follow ing dialog.
Mr.Brown checks out at the reception.
Staff：
·Greets Mr.Brown.
·Enquires about the use of hotel service.
·Prints out the bill and tells the total including the service charge.
·Explains the bill，the fees for the use of in-room Internet.
·Explains the reason.
·Gives receipt and extendswishes.
Guest：
·Tells the name and room number and wishes to check out.
·Refers to the use of themini-bar，say，a can of Perry.
·Wants the clerk to explain one account.
·Tells about the failure of the use of the Internet.Wonders why to pay for this.
·Understands and agrees to pay.
·Leaves.
C.M ore situations.
1.Mr.White checks out at the reception.When the room attendant checks the rooms，she finds two bath towelsmissing.
2.Mr.Clarke checks out at the Cashier's.The clerk asks the guest to exchange his US dollars into RMB.