Listening Ⅱ A Com plaint about Room Cleaning关于客房清洁...
A.Listen to the dialog and take notes to fill in them issing information.
Guest Complaints Record
An extra laundry bag________________
Fruits________________
Room maid________________
When starting doing turn-down service________________
When finishing doing turn-down service________________
B.Listen again and fill in the blanks.
Staff：Good evening.What can Ido for you，sir？
Guest：Quite a lot.It's hard to believe that_____________________________________.
Staff：_ __ __ ___ __ ___ __ ___ _；it___________________an oversight by housekeeping.
Guest：An oversight？What can be more annoying when you asked for______________________and have been told__________________？
Staff：Thank you for___________________.Iwill______________.
Guest：Besides，no one would like to_________________left in the fruit bowl for one week.When I asked for a little more variety Iwas told most of the fruits________________.It's _ ___ __ __ _！
Staff：I'll report to the manager why you have not experienced our usual good service.
Guest：Shall Ihave to go on_______________________？She is________，never saying“Good evening”and always slamming the door hard when___________________.
Staff：I _ __ __ __ ___ __ __ __ __ __ __ __ __ ___ ，sir.Your room has not been cleaned today，you have had the same fruit，three_______________in the room，and the room attendant is always rude.Is that correct，sir？
Guest：Yes，Idon't______________________.
Staff：Iassure you_________________________.We will_________________________after our investigation.We are sorry again.