Dialog Ⅲ Hand ling a Com plaint about Noise处理客房噪声投...

Dialog Ⅲ Hand ling a Com plaint about Noise处理客房噪声投诉

Guests in one hotel room are talking loud ly.The Assistant M anager comes in and requests them to be quieter.

Staff:Good evening,sir.I'm the Assistant Manager.

Guest:How nice.

Staff:Yes,I'm afraid we've had a complaint about the noise from your neighbor across the corridor.He's trying to get some sleep as he has an early start tomorrow.I'm sure you understand.

Guest:Oh,Isee.

Staff:Do you think it might be possible to ask your friends to be a little quieter?We do like to give our guests a chance of getting a good night's sleep.It iswell after eleven.

Guest:Oh,I'm sorry.I do apologize.I suppose we were talking rather loudly.It's just thatwe've signed a very important contract.We were having a bit of a celebration.

Staff:I'm pleased to hear it.Shall I ask Room Service to bring you some coffee?

Guest:No,thatwon't be necessary.We were just about to pack up anyway.

Staff:Thank you,sir,and good night to you.

corridor['kɒrɪdɔː]  n.走廊

celebration[,selɪ'breɪʃən]  n.庆祝

Room Service  客房送餐服务(处),房内用膳(处)

Assistant Manager  助理经理

sign a contract  签订合同

pack up  结束,停止

Quickies Answer the follow questions.

1)What happened before the Assistant Manager received the complaint?

2)What happened before the Assistant Manager came into the room?