Task 1 Read for Useful Information
Pre-reading Activity 1 Listen and Read Aloud
（略）
Pre-reading Activity 2 Express Yourself
☛ This section aims at introducing some topics for students to express themselves.
Sentences like the following may be used:
◆ If I’m treated unfair at workplace，I will fight back/swallow/cry and accept.
◆ I will complain to my boss, because I think…
◆ the boss will give a fair solution;
◆ the boss should know it is important to keep fair...
◆ I will protest to Human Resources my boss, because I think...
◆ they are responsible for it...
◆ I will choose neither, I will quit and find a better job...
Reading Activity 1 Read and Try to Understand
Passage 1
Language points
Para.1
1. conflict
1) n. [C] a state of disagreement or argument between people, groups, countries etc冲突；矛盾；战斗，斗争
e.g. This is a serious dispute, and could lead to armed conflict.
这是一场严重的争执,有可能导致武装冲突。
He was wounded in the conflict. 他在战斗中负伤。
2) vi. if two ideas, beliefs, opinions etc conflict, they cannot exist together or both be true冲突,抵触,争执
e.g. The hours of those two exams conflict. 那两门测验的钟点互有抵触。
It is not surprising that such a view has led to very considerable conflict.
这样的一种观点引起很大的分歧是不足为怪的。
conflict，fight, war
这组词的共同意思是“战斗”。其区别是：
conflict可指实际战争,但更多地指精神方面的冲突和斗争。
fight指两个人或两个组织之间的战争,尤指短兵相接的肉搏厮杀,也可指精神方面的激烈斗争或动物之间的争斗;
war是指国与国之间或国内不同派别之间的公开的大规模战争;
2. dispute
1) vi. to argue or disagree with someone 争论，争执
e.g. It is ridiculous to dispute about such a thing. 为这样的事情而争论简直荒谬可笑。
Some people are always disputing. 有些人总喜欢争论。
2) vt. to try to get control of something or win something 争夺
e.g.The defending army disputed every inch of ground. 守军极力抵抗, 寸土必争。
Our team disputed the victory until the last minute of the game.
我们球队争取胜利直至比赛的最后一分钟。
3. interact vi. have an effect on each other or sth. else by being or working close together相互作用〔影响〕,互相配合
e.g. Mother and baby interact in a very complex way. 母亲与婴儿以非常复杂的方式相互影响。
These factors interact closely and cannot be separated.
这些因素相互之间紧密联系，不能分开。
interact with 与……相互作用
e.g. How does he interact with his kids? 他和孩子如何交流呢?
How does he interact with his kids? 他和孩子如何交流呢?
interaction n. [U] a process by which two or more things affect each other相互作用, 相互影响,互动交流
e.g. The interaction of the two groups produced many good ideas.
两个组的相互交流产生了许多好主意。
There should be a lot more interaction between the social services and local doctors.
社会服务机构和当地医生应该加强合作。
4. tension n. [U] 紧张，不安; 紧张气氛
e.g. The tension is building up. 形势逐步紧张起来。
The tension soon transmitted itself to all the members of the crowd.
这种紧张情绪很快感染了人群中所有的人。
Para.2
5. The best answer is: It depends.
Translation：答案是:这要看情况。
Explanation: It depends看情况，视……而定
e.g. —“But how long can you stay in the house?”— “I don't know. It depends.”
——“但你能在这所房子里呆多久呢？”——“我不知道，这要看情况。”
It depends on personal interests. 这依赖于个人的兴趣。Para.3
6. arouse vt.
1）cause to appear引起
e.g. His sufferings aroused our sympathy. 他的痛苦引起了我们的同情。
It may arouse her interest in these subject. 这也许会引起她对这些学科的兴趣。
2）wake sb. from sleep唤醒
e.g. It took her some time to arouse her husband. 她费了好一会儿才把丈夫叫醒。
Diana aroused them just before dawn. 戴安娜在黎明前唤醒了他们。
7. association n. [C] a connection or relationship between two events, ideas, situations etc联想
e.g. What association do you have with the color green?
绿色会使你产生什么联想?
Fireworks have happy associations for her.
烟火使她产生种种愉快的联想。
8. argument n.
1) [C] a situation in which two or more people disagree, often angrily争论，争吵；辩论
e.g. The argument among the two parties was blown up by the press. 双方的争论被新闻界夸大了。
She handled a difficult argument skillfully. 她巧妙地应付了一场艰难的辩论。
2) [C] a set of reasons that show that something is true or untrue, right or wrong etc论据，理由
e.g. It is not a logically compelling argument. 它在逻辑上并不是令人信服的理由。
His strong arguments persuaded me to accept his conclusions.
他的强有力的论据说服了我，使我接受了他的结论。
9. hatred n. [C] an angry feeling of extreme dislike for someone or something仇恨；敌意
e.g. He looked at me with hatred. 他带有敌意地望着我。
There is implacable hatred between the two nations. 两国之间有无法消除的仇恨。
hatred, hate
这两个词都表示一种强烈、持久的“恨”，但并不总是可以互换的。其细微区别在于：hate常指具体的仇恨；而hatred表示的恨只能通过语境来体验。另外，hatred比hate多一层反感、厌恶、愤恨或害怕的意味。例如：
Snake are her special hate. 蛇是她特别憎恨的东西。
I have a deep-seated hatred of liars. 我对说谎者恨之入骨
10. impact vt.对...产生影响
e.g. It is obvious how bad movies will impact on children.
坏电影对儿童会产生什么影响是显而易见的。
The computer had made a great impact on modern life.
计算机对现代生活产生了巨大的影响。
11. performance n.[C][U] how well or badly a person, company etc does a particular job or activity(工作或活动中的)表现
e.g. Sean’s performance at school has greatly improved. Sean 在学校的表现有了很大进步。
I was impressed by the team’s performance. 我对这个团队的表现印象深刻。
Para.4
12. define vi. to explain exactly the meaning of a particular word or idea（给词、短语等）下定义，构成释义
e.g. You can define the word "difficult" as not easy. 你可以把difficult解释为not easy。
Some words are hard to define because they have many different usages.
有些单词因有许多不同的用法而难以下定义。
defines as界定；定义为
e.g. This will define your priorities in your life. 这个将界定你生命中的重大考虑。No one can define art absolutely. 没有人可以绝对地界定艺术。
13. affect vt. to do something that produces an effect or change in something or in someone’ situation
影响
e.g. How does interest rate affect the price of bonds? 利率如何影响债券的价格?
She was deeply affected by the sad story. 深被那个悲伤的故事感动了。
Para.5
14. Applied to tension, this means that conflict in itself is neither good nor bad.
Translation：对于冲突本身而言,是不分好坏的。
Exlanation: applied to过去分词作定语，有“被”含义，所以它与被它修饰的名词conflict是被动语态的主语和谓语关系。
be applied to把……应用到
e.g. This rule cannot be applied to every case. 这项规则不是所有情况都适用。
The results of this research can be applied to new developments in technology.
这项研究成果能应用于新的技术开发方面。
neither nor 既不……也不
e.g. The ground must be just right neither too wet nor too dry.
土壤要正合适：既不太湿也不太干。
I have neither brothers nor sisters. 我既无兄弟又无姐妹。
neither… nor与either… or的用法
neither… nor与either… or起连词作用，连接并列的两个成分。但两者意义相反。
“neither…nor”表示“既不…也不”即否定两部分，either…or表示“或者…或者”
e.g. She was coming back either today or tomorrow. 她不是今天来就是明天来。注意：如果连接两个主语，谓语应随邻近的词。
e.g. 1) Either you or he is right. 不是你就是他对。
2) Neither you nor I am right. 你和我都不对。
15. add to 增加
e.g. I didn’t want to add to Mother’s misery. 我不愿意增加母亲的痛苦。
I have nothing to add to my earlier statement. 我对我先前说的话，没有什么补充的。
16. put down 批评；奚落
e.g. He was put down for the way he worked.
他因为工作态度而受到批评。
My mother put down on me for coming back late.
我回来晚了，母亲严厉地批评了我。
17. yell vt. say in a yelling voice喊出,大声说出
e.g. Don’t yell at me! 别对我大喊大叫！
You don’t have to yell; I can hear you. 你用不着喊，我听得见。
cry, shout, scream, yell, call
这些动词的共同含义是“喊”或“叫”。
cry:一般指因恐惧、痛苦、惊奇等而喊叫。
shout:指有意识地高声喊叫，常用于提出警告、发命令或唤起注意等。
scream:指因恐惧、快乐或痛苦而发出的尖叫声。
yell:多指求援、鼓励时的呼叫。也可指因外界因素刺激而发出尖厉声音。
call:指大声说话或喊叫，以引起某人的注意。
18. abuse vt. to say rude or offensive things to someone辱骂
e.g. many soldiers in Belfast are verbally abused.
贝尔法斯特的许多士兵都受到辱骂。
The driver was being racially abused by three white passengers.
这个司机被三个白人乘客种族歧视。
19. embarrass vt.
1）cause to be embarrassed; 使尴尬，难堪
e.g. Her evident joy at his return somewhat embarrassed him.
她一见到他回来就喜形于色使他有点不好意思。
She was embarrassed when they asked her age.
当他们问及她的年龄时她感到很窘。
2）cause to feel self-conscious使不安，焦虑
e.g. The teacher always embarrasses the students.
那位老师总是使学生们局促不安。
He was embarrassed by many debts.
他被很多债务弄得焦灼不安。
embarrassing adj. 令人为难的；尴尬的
e.g. I don’t like making speeches in public; it’s so embarrassing.
我不喜欢在公开场合演说，太难为情了。
He laughed off an embarrassing situation.
他以笑来解除这种尴尬的处境。
Para.6
20. People often respond to conflict in at least three ways…
Translation：人们应对冲突至少有三种方式: ……
respond to 回应，对……做出反应
e.g. The patient did not respond to treatment.
病人经治疗后未见起色。
I invited her to dinner but she did not respond.
我请她吃晚饭，但她未做回答。
at least至少
e.g. To go abroad to study, you should at least master the language.
要到国外学习，你最起码要掌握相应语言。
We should brush our teeth at least twice a day.
我们每天应该至少刷两次牙。
21. shy away from （由于羞怯等）躲开，避开
e.g. The boys shied away from our questions. 男孩们回避了我们的问题。
I’ve always shied away from close friendships.
我总是避免与人深交。
22. hint vi. to suggest something in an indirect way, but so that someone can guess your meaning 暗示
e.g. They always hint around that way.
她们总是喜欢绕圈子。
Your eyes hint that there’s something you’re afraid of.
你的眼神示意你在担心某件事。
23. involved adj. connected by participation or association or use 涉及的, 牵连的
e.g. I suspect that he is more or less involved in the affair.
我猜他和这件事多少有点牵连。
They were so deeply involved in the matter that they found it hard to pull out.
他们在那个问题上陷得太深, 难以自拔。
involve vt. if an activity or situation involves something, that thing is part of it or a result of it 包含，牵涉；使卷入，使陷入
e.g. The job involves travelling abroad for three months each year.
这项工作包括每年三个月的国外旅行。
Don’t involve other people in your trouble.
别把别人牵涉进你的麻烦中去。
Certainly, he wasn’t going to involve his wife unnecessarily.
当然他不想让妻子不必要地介入。
get involved in 卷入,涉入
e.g. If you get involved in the controversy, you may burn your fingers.
要是你卷入这场争吵的话，你会吃苦头的。
I got involved in a quarrel about the price.
我被卷入了一场有关价格的争吵。
20. challenging adj. difficult in an interesting or enjoyable way挑战性的
e.g. Jigsaw puzzle is a very challenging game for me.
拼图对我而言是很具挑战性的游戏。
The new play poses some challenging questions.
这出新戏提出了一些富有挑战性的问题。
21. heated adj. made warm or hot; made warm or hot热烈的；加热的
e.g. His speech aroused a heated discussion.
他的讲话引起了一场热烈的讨论。
Hot Yoga is a series of yoga poses done in a heated room.
高温瑜伽是在一间加热了的屋子里完成的一系列的瑜伽姿势。
22. potentially adv. likely to develop into a particular type of person or thing in the future潜在地;可能地;
e.g. Both options could potentially result in lost data.
这两种选择都可能潜在地导致数据丢失。
Many household products are potentially harmful.
很多家用产品有潜在的害处。
23. overcome vt. to fight and win against someone or something克服，战胜
e.g He has enough courage to overcome the difficulty.
他有足够的勇气来克服这个困难。
They overcame the enemy easily.
他们轻松地战胜了敌人。
24. offensive adj. very unpleasant; very rude or insulting and likely to upset people令人不快的；冒犯的；侮辱的；
e.g. His hasty temper made him offensive.
他急躁的脾气使他令人讨厌。
His remarks were rather offensive.
他的话非常无礼。
Para.7
25. enter into 建立
e.g. I enter into partnership with him to do export business.
我与他合伙做出口生意。
He entered into negotiations with that big company.
他开始与那家大公司进行谈判。
26. eager adj. very keen and excited about something that is going to happen or about something you want to do.热切的；渴望的
e.g. He is eager for you to meet his friends.
他热切希望你见见他的朋友。
The boys listened to my story with eager attention.
男孩们以热切的心情非常注意地倾听我的故事。
anxious eager keen
这些形容词均有“急切的，渴望的”之意。
anxious:强调因忧虑、关注或害怕而产生的急切心情。
eager:侧重于急于成功的迫切心情。
keen:强调因兴趣强烈或欲望而急于做某事。
Para.8
27. deal with 处理
e.g. I think we should work out a strategy to deal with this situation.
我想我们应该制订出一项行动计划，用来对付这种情况。
She has a lot of correspondence to deal with.
她有大批信件需要处理。
deal with cope with manage handle
这些动词或短语都含有“处理”，“对付”之意。
deal with:既可指处理具体事情，也可指处理或解决具有抽象意义的问题。
cope with:指成功地处理或对付更为重大，更为严重的问题或事物。
manage:指处理日常事务与工作，也可指经营管理。
handle:从原义“手柄”，转引申为作“处理”解时，其内涵是管理和操纵。
28. reflection n.[C]
1）thing reflecting the nature of eg a person, task, etc (事物、人本质的)反应
e.g. His dark looks are a reflection of his unhappiness.
他阴郁的神情是内心苦恼的反映。
Your clothes might be a reflection of your personality.
一个人的衣着可反映出其个性。
2）an image that you can see in a mirror, glass, or water (镜子，水中的)映像，倒影
e.g. The cat felt curious when she saw her own reflection in the mirror.
小猫看到自己在镜子中的倒影，感到很好奇。
You can see your reflection in a mirror.
你能在镜子里看到自己的映像。
reflect vi.
1）if a person or a thing is reflected in a mirror, glass, or water, you can see an image of the person or thing on the surface of the mirror, glass, or water反射，反照
e.g. The sunlight was reflected in the water.
日光由水面反射出来。
A mirror reflects.
镜子能映像。
2）to show or be a sign of a particular situation or feeling反映，映出
e.g. The drop in consumer spending reflects concern about the economy.
消费支出的下降反映出人们对经济的担忧
Does this letter reflect your real opinions?
这封信表达你的真实意见吗?
29. tone n. [C] the general feeling or attitude expressed in a piece of writing, a speech, an activity, etc.语气
e.g. He often speaks in an arrogant tone.
他经常以一种傲慢的口气说话。
I dislike his airy tone of voice.
我讨厌他那做作的声调。
1) 表示方式in+形容词+tone(s)表示“以什么样的语气，口吻”，其单复数常可混用，表达相同意思。
e.g. He spoke in an angry tone. 他用很生气的口吻讲话。
2) 在特定的几种表达方式中，tone不可用tones来随意替换，如in a tone of apology和in a tone of command等。
30. confront vt. to face someone in a threatening way, as though you are going to attack them对抗，面对
e.g. It’s no use to confront your boss. 对抗你的老板是没有用的。
You must confront your problems. 你必须面对自己的问题。
31. engagement n. [C]
1) an official arrangement to do something, especially one that is related to your work（工作上的）往来，交往
e.g. The princess will continue to carry out royal engagements. 公主将继续履行皇室职责。
This is his only public speaking engagement on the tour.
这是他巡演期间唯一一次公开演讲。
2) a meeting arranged in advance 约定
e.g. I can’t see you on Monday because I have a previous engagement.
星期一我不能见你,因为我有约在先。
I have several engagements for next week. 我下周有好几个约会。
参考译文
冲突是好事吗？
你的两个员工似乎有冲突。他们争执,互相批评。当你让两人合作时,气氛变得紧张。
这是好事还是坏事? 答案是:这要看情况。
“冲突”，通常引起负面的联想，如争论，仇恨，愤怒，感情伤害，不信任等。什么是冲突？它是如何影响到员工的表现？《组织行为学》的作者斯蒂芬·罗宾斯把冲突定义为：“ 冲突是一种过程，当一方感觉到另一方对自己在意的事情产生不利影响或将要产生不利影响时，这个过程就开始了。”
对冲突的定义简单说就是紧张。莎士比亚曾经写道,“世上本无所谓好与坏,思想使然。” 对于冲突本身而言,是不分好坏的。但是当我们把自己的体验加入到冲突中,正负值就出现了。害怕冲突的人往往是有负面经历的,他们可能受到过某些人的严厉批评，斥责，辱骂和难堪。
人们应对冲突至少有三种方式:
·有些人采取回避措施。他们不愿意参与到有挑战性,激烈的或有负能量的谈话中来。
·有些人用虚张声势来掩盖自身的恐惧。他们的表现是强势的，苛刻的。
·有些人意识到并不是所有的冲突都是消极的,他们诚心诚意的进行沟通，盼望得到回应。
员工如何处理冲突通常会直接反映您的公司的风气和氛围。如果你回避冲突，你的员工亦会如此。如果你用消极的方式对待，他们也会如此。如果你把冲突视为个人或团体之间的一种潜在的积极因素，你的员工也一样会如此。
☛ Fill in each blank with one word according to the passage you have just read.
Reading Activity 2 Read and Think Critically
（略）
After-reading Activity 1 Develop Your Vocabulary
☛ Complete each sentence with the proper form of the word given in brackets.
1.Nobody disputed that Davey was clever. (disput)
2.When boundaries between countries are not clearly defined, there is usually trouble. (define)
3.I never expected that he would abuse the trust I placed in him. (abuse)
4.Try to involve as many children as possible in the game. (involved)
5.The boy is eager to ride his new bicycle.(eager)
6.While the other children interacted and played together, Ted ignored them.（interaction）
7.People who lead busy lives have no time to stop and reflect (reflection)
8. Confronted by an angry crowd, the police retreated. (confront)
9.He succeeded in arousing the nation’s sympathy. (arouse)
10.Michelle was really embarrassed at having to ask for money. (embarrass)
After-reading Activity 2 Know More Expressions
☛ Tell the meaning of each expression after the given example.
e.g. apply experience to conflict 将经验应用到冲突中apply the theory to practice 把理论应用到实践中
apply technology to almost every industrial process 把技术应用到每一个工业进程中
apply another method of solving the problem 用另一种方法来解决这个问题
e.g. put down by someone 被某人批评
put him down for nothing 无缘无故地批评他
put me down for failing the course 因考试不及格而批评我
put down for the way he worked 因工作态度而受到批评
e.g. shy away from conflict 回避冲突
shy away from these topics 回避这些话题
shy away from this task 逃避这个任务
shy away from responsibilities. 逃避责任
e.g. enter into communication 建立联系
enter into business relations 建立商业关系
enter into partnership 成为合伙人
enter into a contract 签订合同
e.g. deal with the conflict 处理冲突
deal with the problem 处理问题
deal with the difficulty 解决困难
deal with trouble 解决麻烦
After-reading Activity 3 Listen and Write
☛ Listen to the following sentences and fill in the missing letters of each word. Check whether you really understand their meanings and can spell them correctly.
1.It is not surprising that such a view has led to very considerable c o n f l i c t.(冲突)
2.The diplomat threw in a joke, and the t e n s i o n was instantly relieved. (紧张气氛)
3.The picture awakens as so c i a t i o n s of my childhood. (联想)
4.We accepted the agreement without argu m e n t.(争论)
5.Such schemes mean little unless they im p a c t on people. (影响)
6.I gave him a gentle h i n t and he didn’t get it. (暗示)
7.Both options could po t e n t i a l l y result in lost data. (潜在地)
8.The boss kicked him out for an off e n s i v e remark. (令人不快的)
9.He often speaks in an arrogant t o n e.(语气)
10.He had an e n g a g e ment at a restaurant in Greek Street at eight. (约会)