Part II Listening and Speaking
A: Warming Up
Look at the pictures and work in pairs to discuss the following questions.
1. She is making or answering a phone, and maybe someone wants to make an appointment with a doctor. She is a nurse.
2. They are talking on the phone. From the calendar and the cross, I think they may be making a phone call to cancel an appointment.
B: Vocabulary and Sentences
I. Listen to the following words and phrases and write down the Chinese meanings.
1. leave a message 留言
2. hold on 稍等
3. daily routine 日常工作
4. arrange a schedule 安排日程
5. reschedule the appointment 重新安排见面时间
6. busy line 占线
7. scheduling conflict 行程冲突
8. extension 电话分机
9. have the wrong number 打错电话
10. make an appointment 预约
11. teleconference 电话会议
12. telephone recording 电话录音
13. emergency call 紧急电话
14. confirm the appointment 确认预约时间
15. check the diary 查看日程表
II. Listen and complete the sentences with the right words.
1. He is not available now.
2. Could I have the extension 322, please?
3. May I ask who’s calling, please?
4. Hold on, please. I’ll put you through right now.
5. Sorry, I have a scheduling conflict.
6. Could I speak to Dr. Smith, please?
7. Let me check the diary.
8. Would you like to leave a message?
9. Nobody here by that name. I think you have the wrong number.
10. Can I reschedule the appointment?
III. Listen to the dialogues and choose the sentences you hear.
Script:
1. —Hello, medical department. Can I help you?
—Yes, could I speak to Dr. Smith, please?
2.—Would you like to leave a message?
—Yes, please ask him to call me back when he comes back.
3. —Can I make an appointment with Dr. Smith, please?
—Let me check the diary.
4. —Could I speak to Dr. Brown?
—He is not available now.
(5) —I’m calling to confirm your appointment with Mr. Green.
—Sorry. I have a scheduling conflict.
6. —May I ask who’s calling, please?
—This is David Black from ABC Drug Company.
7. —Could I have the extension 322, please?
—Sorry, the line is busy.
8. —Can I reschedule the appointment?
—Yes. When would you like to reschedule it for?
9. —I have an emergency to talk with Mr. White. Could you help me?
—Hold on, please. I’ll put you through right now.
10. —Is Dr. Peterson there?
—Nobody here by that name. I think you have the wrong number.
Keys:
1. A 2. B 3. A 4. B 5. A
6. B 7. B 8. A 9. B 10. A
C: Process Viewing
Video Episode 1
Script:
(Kevin wants to call the medical director, Mr. Smith, and the receptionist Grace is putting him through to Mr. Smith’s office.)
Grace: Good morning! May I help you?
Kevin: Good morning! Is Mr. Smith in? I’m Kevin from ABC Drug Company. I’d like to speak with him.
Grace: Do you have an appointment with Mr. Smith?
Kevin: Hmm, no. I want to discuss with him on the new contract we signed last week.
Grace: I’m trying to connect you. Hold the line, please.
Kevin: Thank you.
Grace: Your call has been put through, and his assistant is on the line.
Kevin: Thanks a lot.
（凯文想打电话给医疗主任史密斯先生，接线员格蕾丝为他接通了史密斯先生办公室的电话。）
格蕾丝：早上好！有什么能为您效劳的吗？
凯文：早上好！请问史密斯先生在吗？我是ABC医药公司的凯文。我想和他通电话。
格蕾丝：您和史密斯先生有预约吗？
凯文：没有，我想和他讨论一下上周新签订的合同。
格蕾丝：我试试为您接通电话，请不要挂机。
凯文：谢谢！
格蕾丝：您的电话已接通，史密斯先生的助理在接电话。
凯文：非常感谢！
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. F 2. F 3. T
II. Watch the video episode again and choose the sentences you hear.
1. A 2. A
Video Episode 2
Script:
(Mr. Smith is not available now, and his assistant Linda is helping Kevin to make an appointment. )
Linda: Good morning! Director’s office, Linda speaking.
Kevin: Good morning! My name is Kevin and I work for ABC Drug Company. I’d like to speak to Mr.Smith, please.
Linda: I’m afraid Mr. Smith is not available at the moment. Can I help you?
Kevin: Yes. Can I make an appointment with Mr. Smith, please?
Linda: Let me check his diary and see if I can arrange it for you. Hold on, please... Mr. Smith might
be free on Thursday morning and Friday afternoon.
Kevin: Well, Friday afternoon, please.
Linda: Would 2:30 be convenient?
Kevin: Yes, that’ll be fine.
Linda: I’ll make a note of that. Would you like me to confirm your appointment?
Kevin: Yes, please. You can contact me any day at 021-43701786.
Linda: Fine. I’ll do that.
（史密斯先生现在不在办公室，助理琳达正在帮凯文预约见面时间。）
琳达：早上好！主任办公室，我是琳达。
凯文：早上好！我是ABC医药公司的凯文。我想和史密斯先生通话。
琳达：恐怕史密斯先生现在不在这儿。我能帮忙吗？
凯文：好的。我可以预约史密斯先生吗？
琳达：我查一下他的日程表，看看能不能给您安排一下。请稍等……史密斯先生可能会在星期四上午和星期五下午有空。
凯文：那就星期五下午吧。
琳达：2:30方便吗？
凯文：可以，很好。
琳达：我会记下来的。您想让我（在你们见面之前）再核实一下吗？
凯文：好的。您可以在任何一天和我联系。我的电话是021-43701786。
琳达：好的，我会再联系您的。
Keys:
I. Watch the video episode and choose the missing words according to what you hear.
1. I’m afraid Mr. Smith is not available at the moment.
2. Let me check his diary and see if I can arrange it for you.
II. Watch the video episode again and choose the correct answers.
1. A 2. B 3. B
Video Episode 3
Script:
(Linda is calling Kevin back to confirm the appointment with Mr. Smith.)
Kevin: Hello! This is Kevin. Who’s calling, please?
Linda: Hi, Kevin. This is Linda calling from St. Vincent’s hospital. I’m calling to confirm your appointment for this afternoon at 2:30 with Mr. Smith.
Kevin: Thank you for your calling. But I’m sorry there is a minor change in my schedule. I’ll have an important meeting at that time.
Linda: Would you like to make another appointment?
Kevin: Thank you. Do you think 4 o’clock tomorrow afternoon would suit him?
Linda: Yes, Mr. Smith will be free tomorrow afternoon.
Kevin: Can we make it?
Linda: No problem. I have your appointment changed from 2:30 this afternoon to 4:00 tomorrow afternoon.
Kevin: Thank you very much.
（琳达打电话给凯文确认他与史密斯先生的预约时间。）
凯文：您好！我是凯文。请问您是哪位？
琳达：您好，凯文，我是圣文森医院的琳达。我打电话是想确认一下您今天下午2:30与史密斯先生的预约。
凯文：谢谢您打电话过来。但是很抱歉我的日程安排有点变动。那个时候我有一个重要会议。
琳达：您想另外再预约一个时间吗？
凯文：谢谢！那您觉得明天下午4点合适吗？
琳达：可以，史密斯先生明天下午有空。
凯文：那我们能确定这个时间吗？
琳达：没问题。我把您的预约时间从今天下午的2:30改到明天下午的4:00。
凯文：非常感谢！
Keys:
I. Watch the video episode and choose the possible sentences which have the same meanings as the sentences you hear.
1. A 2. B
II. Watch the video episode again and answer the following questions.
1. Because he will have an important meeting at 2:30 this afternoon.
2. He will be available tomorrow afternoon.
3. At 4:00 tomorrow afternoon.
Speaking
Omitted.
D: Situational Viewing
Video Episode 4 Script:
(Eric is calling to make an appointment with Dr. Smith.)
Nancy: Hello, this is St. Vincent’s hospital, Nancy speaking. May I help you?
Eric: Can I make an appointment with Dr. Smith?
Nancy: We have many Dr. Smiths here. Which department is he in?
Eric: Oh! I’ve almost forgotten it. Just that Dr. Peterson in the medical Department.
Nancy: That Dr. Smith. I’m really sorry. He has a full calendar today. Will it be OK for you to come tomorrow?
Eric: In fact, I’d like to make the appointment for another patient. I think it might be something serious.
Nancy: Excuse me, just a moment, please. (After a while) You are very lucky! Dr. Peterson’s appointment at 3:00 this afternoon has just been canceled. Will that be convenient for the patient?
Eric: Yes. It sounds good.
Nancy: May I have the name of that patient?
Eric: He is an international student of Columbia University. His Chinese name is Li Tao, L-i, T-a-o.
Nancy: OK, it’s all set. See you then.
（埃里克打电话预约史密斯医生。）
南希：你好，这里是圣文森医院，我是南希。请问有什么需要帮忙的？
埃里克：我想和史密斯医生预约看病时间。
南希：我们这儿有很多叫史密斯的医生。你要找的是哪个科室的？
埃里克：哦！我差点忘了。是内科的彼得森医生。
南希：内科的彼得森医生。很抱歉，他今天的日程安排得很满。你明天来可以吗？
埃里克：其实，我是替别人预约的。我想他的情况可能有点儿严重。
南希：哦，对不起，请稍等一下。(过了一会儿)你很幸运！彼得森医生今天下午3点的一个预约刚被取消。这个时间方便吗？
埃里克：可以。太好了。
南希：请问患者的姓名是什么？
埃里克：他是哥伦比亚大学的留学生，中文名字叫李涛，L-i, T-a-o。
南希：好的，都安排好了。到时候见。
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. F 2. T
II. Watch again and rearrange the following sentences in sequence of happening.
2—1—3
Video Episode 5
Script:
(Nancy is answering the phone from a patient who has got a wrong number.)Nancy: Hello.
Patient: Hello. I’d like to speak to Dr. Taylor.
Nancy: I’m sorry, but there’s no one here by that name.
Patient: Isn’t this St. Vincent’s Hospital? Dr. Taylor in the dental department.
Nancy: Yes, this is St. Vincent’s Hospital. What number are you calling?
Patient: I was calling 585-3763. Maybe my finger slipped and I touched the wrong number.
Nancy: No, you called the right number. This is 585-3763.
Patient: Really?
Nancy: But there’s no one named Taylor here.
Patient: Oh, sorry to have bothered you. I’ll check the number again.
Nancy: That’s all right. Bye-bye.
（南希正在接听一个病人的电话，他打错电话了。）
南希：您好。
病人：您好。我找泰勒医生。
南希：对不起，这里没有这个人。
病人：这里不是圣文森医院吗？我找牙科的泰勒医生。
南希：是的，这是圣文森医院。您拨打的电话号码是多少？
病人：我拨打的是585-3763。也许我的手指滑了一下，按错了。
南希：不，您拨打的电话是正确的。这里是585-3763。
病人：真的吗？
南希：可是这里没有叫泰勒的医生。
病人：哦，对不起，打扰您了。我再查查号码。
南希：没关系。拜拜。
Keys:
I. Watch the video episode and choose the correct answers.
1. B 2. A 3. B
II. Watch again and decide whether the following statements are true (T) or false (F).
1. T 2. F
Video Episode 6
Script:
(Nancy is calling Linda to tell her the appointment with Dr. Gerald will be changed.)
Linda: Hello!
Nancy: Hello, is Linda available?
Linda: This is Linda. Who’s calling, please?
Nancy: Hi, Linda. This is Nancy calling from St. Vincent’s hospital. You have an appointment
with Dr. Gerald today, don’t you?
Linda: That’s right, at 2:30 in the afternoon.
Nancy: I’m sorry Dr. Gerald will have an emergency surgery this afternoon. Could you possibly come tomorrow morning, say 8 o’clock?
Linda: Er... I worry about being late because of a traffic jam. Can we make it at 9 o’clock?
Nancy: But Dr. Gerald has an appointment at that time. How about 9:30?
Linda: Fine, that suits me very well.
Nancy: OK. I have your appointment changed from this afternoon to tomorrow morning at 9:30.
Linda: Wonderful. Thanks very much!
（南希打电话给琳达告诉她与杰拉德医生的预约时间将要更改。）
琳达：您好！
南希：您好，琳达在吗？
琳达：我是琳达。请问您是哪位？
南希：您好，琳达，我是圣文森医院的南希。您今天与杰拉德医生预约了，是吗？
琳达：是的，下午2:30。
南希：抱歉，杰拉德医生今天下午有个紧急手术。您能明天早上8点来吗？
琳达：呃……我担心交通堵塞会迟到。可以定在9点吗？
南希：但是杰拉尔德医生那时有预约。9:30可以吗？
琳达：好的，这个时间对我很合适。
南希：好的，我把您的预约时间从今天下午改到明天上午9:30。
琳达：很好。非常感谢！
Keys:
I. Watch the video episode and choose the correct answers.
1. A 2. B 3. D
II. Watch the video episode again and answer the following questions.
1. She wants to tell Linda the appointment with Dr. Gerald will be changed.
2. She worries about being late because of a traffic jam.
Speaking
Work in pairs to make up a dialogue with your partner according to the following situation.
Suppose you are Grace, the secretary of Dr. Steve. You are calling to confirm Catherine’s appointment with Dr. Steve. What will you say?
Reference:
Catherine: Hello!
Grace: Hello, is Catherine available?
Catherine: This is Catherine. Who’s calling, please?
Grace: Hi, Catherine. This is Grace calling from Steve’s Clinic. I’m calling to confirm your appointment for tomorrow morning at 9 a.m. with Dr. Steve.
Catherine: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the
time of my appointment. I have a scheduling conflict. And I can’t make it that early.
Grace: If I put you in at a later slot, would that work out?
Catherine: That’s alright. Is Mr. Steve available about 2 o’clock?
Grace: Sorry, madam, Mr. Steve is available only at 1:15 after lunch. Would that be convenient?
Catherine: Yes, that would be fine. Can we make it?
Grace: No problem. I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15.
Catherine: Wonderful. Thanks very much!