Task 2 Write for Practical Purposes
A Letter of Complaint（投诉信）
Activity 1 Study the Sample
投诉信是机关、团体、企事业单位以及公民对某项服务或者商品发生不满时，所写的具名或匿名书面材料。投诉信可以是解决与不良产品或不良客户服务经验有关的问题的有效方法。 如有必要，投诉信也可以作为将来采取法律行动的依据。在书写投诉信时要注意交代清楚投诉原因以及诉求，要掌握投诉相关的正确表达。
Activity 2 Write with Given Information
☛ Fill in the blanks by choosing all the possible answers.
A C 1. A.To whom it may concern B. L. A. Paper Products, Co.
C. Dear Sir or Madam D.Who related
答案解析：本信收信人是商店负责人, 信头称呼写相关负责人，不确定收信人时可用To whom
it may concern。
A B C D 2. A.complain about B.express my dissatisfaction about
C. make a complaint about D.disappointed to
答案解析：表达写信原因。
A B 3. A. remedy the matter B.solve the problem
C.show your sincerity D.promote cooperation
答案解析：表明目的。
A B 4. A.should apologize to me B.can exchange a new one for me
C. will take my complaints seriously D.can focus on this matter
答案解析：给出建议。
B C D 5. A.Thank you for your help
B.Looking forward to a full refund
C.I’m looking forward to your early reply
D.I believe you will take my complaint seriously
答案解析：结尾期望给予研究，并期待对方尽快回复。
Activity 3 Write Alone
