Part II Listening and Speaking
A: Warming Up
Look at the pictures and work in pairs to discuss the following questions.
1. He is feeling puzzled. He is sweating and there is a puzzled expression on his face. Maybe he will ask other people for help.
2. They are nurses. They are copying medical records.
B: Vocabulary and Sentences
I. Listen to the following words and phrases and write down the Chinese meanings.
1. Gate Warder 门房
2. Reception 前台
3. Attendance ＆ Access Machines 门禁设备
4. Time Card Machines 考勤机
5. Archives Office 档案室
6. Copy Room 文印室
7. Break Room 茶水间
8. Cleaning Tools Room 洁具间
9. Dressing Room 更衣室
10. Staff Canteen 员工餐厅
11. Staff Dormitory 员工宿舍
12. Activity Centre 活动中心
13. Power Distribution Room 配电房
14. Repair Centre 维修中心
15. Logistics Centre 后勤中心
II. Listen and complete the sentences with the right words.
1. I just started a couple of days ago.
2. Could you tell me where the copier is, please?
3. You are supposed to be familiar with your working environment as quickly as possible.
4. Do you have a moment?
5. I don’t know how to use this printer.
6. I need to apply for some medical supplies.
7. Where can I find the Repair Center?
8. Who is in charge of this?
9. It’s so kind of you to offer help.
10. How do you like your new flexible work arrangement?
III. Listen to the dialogues and choose the sentences you hear.
Script:
1. —Do you have a moment?
—Sure. What can I do for you?
2. —Let me know if there is anything I can do to help.
—It’s so kind of you to offer help.
3. —You are supposed to be familiar with your working environment as quickly as possible.
—You’re right. I’m making my great efforts.
4. —What can I do for you?
—I need to apply for some medical supplies.
5. —Are you new around here?
—Yes. I just started a couple of days ago.
6. —How do you like your new flexible work arrangement?
—Not bad.
7. —Where can I find the Repair Centre?
—The repair centre is on the second floor of the Administrative Building.
8. —What’s your trouble?
—I don’t know how to use this printer.
9. —Who is in charge of this?
—Chief Technology Officer.
10. —Could you tell me where the copier is, please?
—The copy room is the second room on the right.
Keys: 1. B 2. A 3. B 4. B 5. A
6. B 7. B 8. B 9. A 10. A
C: Process Viewing
Video Episode 1
Script:
(Linda can’t find the copy room and Teresa is offering help.)
Teresa: Hi there! My name’s Teresa Graham. You’re new around here, huh?
Linda: Yes. My name’s Linda Waldron. I just started a couple of days ago.
Teresa: Are you lost?
Linda: Yes. I need to copy these medical records. Could you tell me where the copier is, please?
Teresa: Sure. You just walk down this hallway. The copy room is the second room on the right.
Linda: Thank you for your help.
Teresa: Forget it. You are supposed to be familiar with your working environment as quickly as possible.
Linda: You’re right. I’m making my great efforts.
Teresa: Well, if there’s anything I can do for you, let me know.
Linda: Thanks. I really appreciate that! Teresa: That’s all right.
（实习护士琳达找不到复印室，特雷莎正在告诉她。）
特雷莎：喂，你好！我是特雷莎·格雷厄姆。你是新来的吧？
琳达：是的。我叫琳达·沃尔德伦。我来这才几天。
特雷莎：你是不是迷路了？
琳达：是啊。我需要复印这些病历。你能告诉我复印机在哪里吗？
特雷莎：当然。沿楼道一直走，复印室是靠右的第二个房间。
琳达：谢谢。
特雷莎：不客气。你应该尽快熟悉你的工作环境。
琳达：是的，我正在努力中。
特雷莎：哦，如果有什么我能帮忙的，请尽管开口。
琳达：十分感谢！
特雷莎：不客气。
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. F 2. F 3. T
II. Watch the video episode again and choose the sentences you hear.
1. B 2. A
Video Episode 2
Script:
(The practice nurse Linda has trouble in using the printer and she is asking Paul for help.)
Linda: Paul, do you have a moment?
Paul: Sure. What can I do for you?
Linda: I’m having some trouble. I don’t know how to use this printer. I’ve never seen this kind of office printer before. Is it a new brand?
Paul: Yes, we just got it in and it is fabulous. Well, first you have to turn this switch on.
Linda: Silly me.
Paul: Now press this button.
Linda: Oh, it’s out of paper. Do you have any more?
Paul: Just a second. I’ll go and get some. (After a while.) Then you need to send the file. Make sure you choose the right printer. We have a few here and you’re connected to all of them.
Linda: Which one is this?
Paul: It’s the Canon.
Linda: I’ve got it. Thank you for your time.
Paul: My pleasure.
（实习护士琳达使用打印机时出了问题，她正向保尔寻求帮助。）
琳达：保尔，你有空吗？
保尔：有啊。有事需要我帮忙吗？
琳达：我遇到了一些麻烦。我不知道这台打印机怎么用。我以前从来没见过这种办公打印机。
是个新品牌吗？
保尔：是啊，我们刚买回来的，非常不错。首先你得把这个开关打开。
琳达：我真笨啊。
保尔：现在，按这个按钮。
琳达：哦，没打印纸了。你还有纸吗？
保尔：稍等。我去拿些过来。（过了一会儿）然后你要传送文件。一定要把打印机选对了。我们这里有好几台，都是连通可用的。
琳达：那这台打印机是哪台？
保尔：是佳能的。
琳达：我知道了。谢谢你！
保尔：非常高兴帮到你。
Keys:
I. Watch the video episode and choose the missing words according to what you hear.
1. Do you have a moment?
2. Now press this button.
II. Watch the video episode again and choose the correct answers.
1. B 2. C 3. D
Video Episode 3
Script:
(The practice nurse Linda is getting some medical supplies.)
Linda: Excuse me, is this the Logistics Centre?
Jonny: Yeah, what can I do for you?
Linda: Hi, I’m a practice nurse from Internal Medicine. I need to apply for some medical supplies.
Jonny: All right. No Problem. What kinds of medical supplies do you need?
Linda: I would like two packages of sterile gauze, two tweezers and tourniquets, and one waste receptacle, please.
Jonny: Well, please fill in this application form first.
Linda: All right.
Jonny: These are what you want. When you run out of any supplies, just tell me.
Linda: OK, I will. Thank you so much.
Jonny: You’re welcome.
（实习护士琳达正在后勤中心领取医疗用品。）
琳达：请问，这是后勤中心吗？
乔尼：是的，有什么我可以帮你的？
琳达：你好，我是内科的实习护士。我需要申领一些医疗用品。
乔尼：好，没问题。你需要哪些医疗用品？
琳达：我需要两包无菌纱布、两把镊子、止血带和一个废物桶，谢谢。
乔尼：行，请先填一下申领表。
琳达：好的。
乔尼：这些是你申领的医疗用品。要是用完了，尽管跟我说。
琳达：是，我会的。非常感谢。
乔尼：不客气。
Keys:
I. Watch the video episode and choose the possible sentences which have the same meanings as the sentences you hear.
1. A 2. A
II. Watch the video episode again and answer the following questions.
1. Logistics Centre.
2. Two packages of sterile gauze, two tweezers and tourniquets, and one waste receptacle.
3. To Fill in an application form.
Speaking
Omitted.
D: Situational Viewing
Video Episode 4
Script:
(Linda’s computer doesn’t work and she is asking Paul for help.)
Linda: Paul, something is wrong with my computer. What should I do?
Paul: What’s wrong with it? Did you check to make sure all connections are all right?
Linda: Yes, but there is nothing wrong with that. I can’t switch it on.
Paul: Um, maybe something inside is wrong. You need to report the problem to the Repair Centre.
Linda: Where can I find the Repair Centre?
Paul: Do you know the Administrative Building?
Linda: Yes, is it opposite to the Outpatient Building?
Paul: You said it. The Repair Centre is on the second floor of the Administrative Building. It’s near the Property Management Centre.
Linda: What shall I do after I go there?
Paul: You need to fill in a repair form.
Linda: Who is in charge of this?
Paul: Chief Technology Officer. The repair form should be shown to him.
Linda: Thank you for your detailed information.
Paul: Say no more.
（琳达的电脑出故障了，她正在向保尔寻求帮助。）
琳达：保尔，我的电脑出故障了。我该怎么办呢？
保尔：是什么问题呢？你确定所有的连接处都插好了吗？
琳达：是的，连接处都没有问题。我就是开不了机。
保尔：嗯，那就是电脑里面出故障了。你需要向维修中心报修了。
琳达：维修中心在哪里呢？
保尔：你知道行政大楼在哪里吗？
琳达：知道，在门诊大楼对面，对吧？
保尔：对的。维修中心在行政大楼的二楼，靠近物业管理中心。
琳达：去那儿以后我该干什么？
保尔：你需要填一个电脑报修单。
琳达：那里是谁负责？
保尔：技术部主任。保修单填好后交给他。
琳达：谢谢告知。
保尔：不用谢。
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. F 2. F
II. Watch again and put the sentences in order according to the sequence they are mentioned.
3—1—2
Video Episode 5
Script:
(Linda is talking with her colleague Kelly about changing a new office.)
Linda: How are you today, Kelly? I heard you are going to move into the new office.
Kelly: Terrible. I have a new desk and a new computer.
Linda: Why is that bad? Anytime I get something new I am very excited.
Kelly: But now I have to spend half of the day rearranging my desk and my computer so that they are the same as my old ones.
Linda: I don’t worry about change unless it directly affects me.
Kelly: That’s a good idea! Only worry about what you have to!
Linda: Let me know if there is anything I can do to help.
Kelly: It’s so kind of you to offer help. I was just heading to the break room for a cup of coffee. Do you want to come?
Linda: I’d be delighted to. I haven’t been there yet.
Kelly: Ha, that’s a popular place to make friends. You shouldn’t miss it.
Linda: Wow. That’s great.
（琳达和同事凯莉在讨论换新办公室的事。）
琳达：凯莉，你今天过得怎么样？我听说你要搬新办公室了。
凯莉：糟糕透了。我有了一张新桌子和一台新电脑。
琳达：那有什么不好呢？每次有新东西的时候我都很激动。
凯莉：可现在我得花半天的时间来重新整理我的桌子和电脑，好让它们和原来的一样。
琳达：我不会去发愁变动，除非它直接影响到我。
凯莉：那是个好主意！只操心你需要做的事情。
琳达：如果需要我帮忙，尽管跟我说啊。
凯莉：你真好，愿意帮我。我正要去休息室喝杯咖啡，你要一起吗？
琳达：好啊，我还没去过呢。
凯莉：哈，那可是一个受欢迎的地方，可以交到很多朋友。你不应该错过它。
琳达：哇，那太棒了。
Keys:
I. Watch the video episode and choose the correct answers.
1. C 2. B 3. A
II. Watch again and decide whether the following statements are true (T) or false (F).
1. T 2. F
Video Episode 6
Script:
(Linda is chatting with her friend Jenny about working from home.)
Linda: How do you like your new flexible work arrangement? Do you enjoy working from home?Jenny: Yes and no. I find an isolation challenging at times. Apart from my mother, not too many people I know have time for phone chat during working hour. I tried the library but found I wasn’t really keen on working there.
Linda: Maybe the library is a bit too quiet. You’d lack inspiration or stimulation, which would not do any good to getting a lot of work done.
Jenny: That’s true. So, lately, I’ve been going out to cafes occasionally. I love the noise, the people,and the busyness of a cafe, the sense of being out in the world.
Linda: Coffee shops seem to have become personal spaces for so many people in this digital age.Though I’m not sure how cafe owners feel about it— having so many people who go to the places to work rather than drink and eat.
Jenny: Yes, some people seem to spend a lot of time there, not ordering much. The most annoyed ones for cafe owners must truly be those, usually only two of them, who occupy a table for six with their laptops and paperwork.
Linda: Right. They should sit at a table for two, not the table for six.
Jenny: It’s a double-edged sword, no doubt about that, for a cafe owner. While remote workers help to keep the cafe full in quiet times, they also take up valuable table space and busy period.
（琳达正在和朋友珍妮闲聊居家办公的感受。）
琳达：你觉得最近的弹性工作制怎么样？你喜欢在家工作吗？
珍妮：喜欢也不喜欢。有时我会觉得独处很难忍受。除了我母亲，我认识的人当中，工作时间段还能抽出时间来打电话聊天的人并不多。我试过去图书馆，但发现我并不太喜欢在那里工作。琳达：也许图书馆有点太安静了。你会缺乏灵感或者刺激，这对完成大量工作并不能起到正面作用。
珍妮：那确实。所以，最近，我偶尔会去咖啡厅。我喜欢那里的热闹，喜欢那里的人，喜欢咖啡厅里忙碌的感觉，也喜欢身在外面的感觉。
琳达：在这个数字时代，咖啡厅似乎已经成了很多人的私人空间。我并不是很清楚咖啡厅老板对此怎么想——那么多人去自己店里工作而不是去吃喝。
珍妮：没错，貌似有一些人在咖啡厅一坐就坐很久，却什么都不消费。对咖啡厅老板来说，最令人讨厌的肯定是那种一般就两个人，却要用笔记本和资料独占一张六人桌的顾客。
琳达：是啊。他们应该坐两人桌，而不是六人桌。珍妮：毫无疑问，这对咖啡厅老板来说是一把双刃剑。虽然远程办公的员工确实能在清静的时间段给咖啡厅增添人气，但他们也确实占用了宝贵的桌位和繁忙的营业时间。
Keys:
I. Watch the video episode and choose the correct answers.
1. B 2. D 3. B
II. Watch the video episode again and answer the following questions.
1. Yes and no.
2. Cafe. Because she loves the noise, the people, and the busyness of a cafe, the sense of being out
in the world.
Speaking
Work in pairs to make up a dialogue with your partner according to the following situation.
Suppose you are the practice staff Linda. At the beginning of the internship, you want to get familiar with the surroundings of your company. You ask your colleague Tim for help.
Reference:
Linda: Do you have a moment, Tim?
Tim: Sure. What do you need?
Linda: Can you show me around the office? I don't know where everything is located yet.
Tim: Of course. So in the front is the main reception area, and behind it a few offices. If we go downstairs, you’ll find the cafeteria and mail-room, as well as a locker room with shower.
Linda: A locker room?
Tim: Yes, many employees run or ride their bikes to work in the morning or have a short workout during lunch.
Linda: I see. What is on the second and third floors?
Tim: On the second floor is your office, as well as others in various departments. And the third floor are our conference room and the CEO’s office.
Linda: Our company seems so big right now. I don’t know how I’ll ever get used to it.
Tim: After a week, you’ll running around here like a professional. Let me give you this list of
departments, next to each department is its location and the name of the manager.Linda: Wonderful! You’re so thoughtful. Thank you for all your help.
Tim: Don’t mention it. I’m glad to help.