Part III Listening and Thinking
A: Passage
Script:
Environmental Emergency—If your complaint is concerning an environmental emergency, please call 911 to report the incident.
Foodborne Illness—If you believe you are sick from food you ate at a restaurant, grocery store, or public event, please complete an electronic food-borne illness complaint submission or call the health department’s Environmental Health Division at 906-482-7382.
Western Upper Peninsula Health Department responds to public health-related complaints and other issues involving unsanitary conditions that may cause illness or spread disease. Examples of common complaints WUPHD investigates include restaurant employees not wearing gloves while handling food, sewage surfacing from a failing septic system, and tattoos being performed in someone’s home.
To file a complaint, please complete the online Complaint Form to provide us with the information we need to investigate your concern. Complaint Forms before an investigation will be started. You may be contacted by an Environmental Health Sanitarian for additional information, so be sure your day time contact information is accurate. If we cannot verify your identity or contact you for follow-up,your complaint will not be investigated.
环境紧急事件——如果您的投诉涉及环境紧急事件，请致电911报警。
食源性疾病——如果您认为自己在餐馆、杂货店或公共活动场所进食而生病，请填写一份电子食源性疾病投诉书提交，或拨打906-482-7382致电卫生部门的环境卫生部门。
上半岛西部卫生局回应与公共卫生有关的投诉以及涉及可能导致疾病或传播疾病的不卫生条件的其他问题。WUPHD调查的常见投诉示例包括餐馆员工在处理食物时不戴手套、化粪池系统故障产生的污水以及在某人家中纹身。
要提出投诉，请填写在线投诉表以向我们提供调查您所关注问题所需的信息。投诉表是在调查
前之前的。环境卫生专员可能会与您联系以获取其他信息，因此请确保您的日间联系信息准确无误。如果我们无法验证您的身份或与您联系以跟进，您的投诉将不予调查。
Keys:
I. Listen to the passage and write down the missing words.
1. emergency 2. sick 3. issues 4. conditions 5. spread
6. gloves 7. provide 8. concern 9. contact 10. verify
II. Listen again and answer the following questions.
1. Examples of common complaints WUPHD investigates include restaurant employees not wearing gloves while handling food, sewage surfacing from a failing septic system, and tattoos being performed in someone’s home.
2. Completing the online Complaint Form.
B: News Broadcast
Script:
American Sued in Thailand over Negative Tripadvisor Review
An American has been sued by an island resort in Thailand over a negative Tripadvisor review,authorities said Saturday, and could face up to two years in prison if found guilty.
Domestic tourism is still happening in Thailand, where coronavirus numbers are relatively low, with locals and expats heading to near-empty resorts—including Koh Chang Island, famed for its sandy beaches and turquoise waters. But a recent visit to the Sea View Resort on the island landed Wesley Barnes in trouble after he wrote unflattering online reviews about his holiday.
“The Sea View Resort owner filed a complaint that the defendant had posted unfair reviews on his hotel on the Tripadvisor website,” Colonel Thanapon Taemsara of Koh Chang police told AFP.
Barnes, who works in Thailand, was arrested by immigration police and returned to Koh Chang where he was briefly detained and then freed on bail. The Sea View Resort said legal action was only taken because Barnes had penned multiple reviews on different sites over the past few weeks.
At least one was posted in June on Tripadvisor accusing the hotel of “modern day slavery”—which the site removed after a week for violating its guidelines. “We chose to file a complaint to serve as a deterrent, as we understood he may continue to write negative reviews week after week for the foreseeable future,” the hotel said.
Thailand’s notorious anti-defamation laws have long drawn scrutiny from human rights and press freedom groups, who say powerful players use it as a weapon to stifle free expression. The maximum sentence is two years in prison, along with a 200,000 baht fine.
给酒店恶意差评 美国游客在泰国被起诉
泰国当局周六表示，一名美国人因在猫途鹰旅游网站发表负面评论而被泰国一家岛屿度假酒店起诉，如果被判有罪，他可能面临最高两年的监禁。
泰国新冠肺炎确诊病例相对较低，不少游客选择在国内旅游，当地人和外籍人士纷纷前往几乎无人的度假胜地，其中包括以沙滩和碧绿海水闻名的象岛。但韦斯利·巴恩斯最近在岛上的海景度假酒店居住后遇到了麻烦，因为他在网上对这家酒店发表了一些差评。
象岛警方的塔纳朋·泰姆萨拉上校告诉法新社：“海景度假酒店的老板投诉被告在猫途鹰旅游网站上发布了不公平的评论。”
巴恩斯在泰国工作，他被移民警察逮捕并押送回象岛。他在那里被短暂拘留，然后被保释。海景度假酒店表示，之所以采取法律行动，是因为巴恩斯在过去几周内在不同的网站上发表了多篇评论。
今年6月，他曾在猫途鹰网站发帖指责这家酒店实行“现代奴隶制”，该网站在一周后以违反规定为由将帖子删除。该酒店表示：“我们选择投诉是为了起到威慑作用，因为我们知道，今后他可能会不停地发表负面评论。”
泰国饱受争议的反诽谤法长期以来一直受到人权和新闻自由组织的密切关注，这些组织说，有权势的人物用它来扼杀言论自由。
巴恩斯最高将面临两年监禁，以及20万泰铢的罚款。
Keys:
I. Listen and decide whether the following statements are true (T) or false (F).
1. T 2. F 3. F 4. T 5. T
II. Listen again and answer the following questions.
Reference:
Yes. There are some suggestions below.
1) Complain as soon as possible.
2) Find out your legal rights. Are there any laws or regulations that can help you?
3) Pay attention to all printed information you have about the case, such as ads, brochure, warranty,or other document that describes the product or service
4) Talk to the right people, in the right order.
5) Be clear. Know your facts—preferably by keeping a file with all the necessary documents—and use them to ask for what you want.
6) Be polite. You’ll get better, and maybe quicker, results if you explain the problem and ask for a resolution without resorting to anger or threats.
7) Be prepared to negotiate realistically.
8) Keep good records. Note the names of people you talk to, as well as the dates, times and outcomes of the conversations.
9) It’s often best to explain the problem in writing.
10) Always keep a copy of each letter you write for your own files.
Enjoying Movie Clips
Hidden Figures (隐藏人物)
Katherine Johnson is a black mathematician with extraordinary computing ability. In the work of NASA, with her outstanding computing ability, she gradually broke the limitation of racial segregation and was promoted to participate in the core work, winning the respect and trust of her working partners.
Practice and Assessment
Unit Project
Work in groups to role-play the following situation to test your integrated skills got in the unit.
Suppose you are Eric, a customer service staff. One of your customers is complaining about a quality problem with your product. He is very angry. You should let him calm down and make your customer satisfied with your service.
Reference:
Eric: How can I help you, sir?
Customer: It’s about this watch.
Eric: What seems to be the problem?
Customer: The alarm doesn’t work and the strap leaves a green mark on my wrist when I take it off.
Eric: Have you worn the watch in the shower, sir?
Customer: No, and I only bought it two weeks ago. It’s still under guarantee but I must say, for the amount of money I paid for it, I’m very disappointed.
Eric: I’m so sorry you’ve been inconvenienced. Would you like a refund?
Customer: No, I’d rather have the watch replaced, please.
Eric: Well, I’ll just take down your purchasing details and we’ll get this watch changed for you in no time at all.
Checking points:
1. Complete content
2. Clear pronunciation
3. Correct expressions
4. Abundant communication
5. Powerful cooperation
6. Proper etiquette