Part II Listening and Speaking
A: Warming Up
Look at the pictures and work in pairs to discuss the following questions.
1. A man is carrying something on his back. He is carrying his job/family/loan. Yes, I think so. /No, I don’t think so.
2. A group of people are doing puzzles. They should do their jobs well and cooperate with others.
B: Vocabulary and Sentences
I. Listen to the following words and phrases and write down the Chinese meanings.
1. CEO 首席执行官
2. President 董事长
3. Director 总裁
4. Senior Sales Manager 高级销售经理
5. Customer Service Representative 客户服务代表
6. Administrative Clerk 行政文员
7. arrange a schedule 安排日程
8. answer an e-mail 回复邮件
9. manage the time 管理时间
10. produce the reports 写报告
11. handle the work 处理工作
12. listen to the reports 听报告
13. fax the reports 传真报告
14. manage the files 整理文件
15. develop the programs 开发程序
II. Listen and complete the sentences with the right words.
1. What does your job involve?
2. Right now I want to show you the rules of our company.
3. I will try my best to do whatever work I am given.
4. Your responsibility is to make sure everything is organised.
5. There are always lots of small system faults that I have to deal with.
6. I failed to meet a deadline last week.
7. I’m eager to find out what I will be doing here.
8. Do you understand your duties?
9. My main job is to go around to sell our products.
10. He or she must give leadership to all the company officers.
III. Listen to the dialogues and choose the sentences you hear.
Script:
1.—In my opinion, a secretary must be familiar with the office routine.
—That’s true. I will try my best to do whatever work I am given.
2.—I’m going to tell you all about your job responsibilities.
—OK. I’m eager to find out what I will be doing here.
3. —What does your job involve?
—I have to develop in-house programs for the company.
4. —Do you understand your duties?
—I’m not quite sure, but I think it should be typing, filing and answering phones.
5. —What does a CEO do anyway?
—He or she must give leadership to all the company officers.
6. —What’s your main job?
—My main job is to go around to sell our products.
7. —Right now I want to show you the rules of our company.
—Thank you for your instruction.
8. —What is my responsibility?
—Your responsibility is to make sure everything is organised.
9. —What’s up?
—Well, actually I failed to meet a deadline last week.
10. —What do you do in detail?
—There are always lots of small system faults I have to deal with.
Keys: 1. A 2. A 3. B 4. A 5. A
6. A 7. A 8. A 9. B 10. A
C: Process Viewing
Video Episode 1
Script:
(Tania will take over Miss Lin’s job as a secretary. She wants to know more about the job from Miss Lin.)
Tania: Excuse me, Miss Lin. I wonder if you have time to do me a favour.
Miss Lin: Sure. What’s up?
Tania: You know that I’m going to take over your job as a secretary here a few days later.
Miss Lin: Yes, that’s right.
Tania: Could you please tell me something about the office rules? I think it would be very important for me to know about them.
Miss Lin: You are right and you are a smart girl. First of all, make sure not to be late or absent.
Tania: I will bear it in mind.
Miss Lin: Very good, and if you want to be a nice secretary, you must be quite familiar with the daily business of the office.
Tania: I see. By the way, I heard that you are good at file management. Can you give me some advice on it?
Miss Lin: The secret of my success is that I always file all the documents first according to the dates,then according to their first letters.
Tania: Sorry. I’m a little confused.
Miss Lin: I mean I put documents of different dates into different files. At the same time, make sure they are filed alphabetically. See?
Tania: I see. Thank you so much.
Miss Lin: My pleasure. And good luck to you.
（塔妮娅即将接替林小姐成为新秘书,她希望从林小姐那里了解更多有关工作内容的信息。）
塔妮娅：打扰一下，林小姐。您有没有时间帮我一个忙？
林小姐：当然可以。什么事？
塔妮娅：您知道几天后我将接替您的秘书工作。
林小姐：对的，是这样。
塔妮娅：您能告诉我一些办公室的规则吗？我觉得了解那些对我非常重要。
林小姐：你说得对，你是个机灵的女孩。首先，确保不要迟到或缺席。
塔妮娅：我将记住这一点。
林小姐：非常好,如果你想做一名好秘书，还必须熟悉办公室的日常事务。
塔妮娅：我知道了。顺便问一下，我听说您擅长文件管理，您能给我一些建议吗？
林小姐：我成功的秘密就是，我总是先按日期归档，再按首字母顺序归档。
塔妮娅：对不起。我有点不明白。
林小姐：我的意思是，我把不同日期的文件放到不同档案中。与此同时，我又按字母顺序将它们归档。明白吗？
塔妮娅：明白了。非常感谢。
林小姐：不用谢。祝你好运。
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. F 2. T 3. F
II. Watch the video episode again and choose the sentences you hear.
1. B 2. A
Video Episode 2
Script:
(Tania meets Aaron for the first time at the office. She is curious about Aaron’s job.)
Tania: Hi, I’m Tania. I’m new here. Nice to meet you!
Aaron: Oh, welcome! Nice to see you, too.
Tania: Can you tell me a little bit about your job?
Aaron: Certainly. What would you like to know?
Tania: First of all, what do you do?
Aaron: I work as a computer technician in our company.
Tania: What do your responsibilities include?
Aaron: I’m responsible for system administration and in-house programming.
Tania: What do you do in detail?
Aaron: Oh, there are always lots of small system faults I have to deal with.
Tania: What else does your job involve?
Aaron: I have to develop in-house programs for the company.
Tania: Do you have to produce any reports?
Aaron: No, I just have to make sure that everything is in good working order.
Tania: Thank you. It sounds that you have an interesting job.
Aaron: Yes, it’s very interesting, but stressful, too!
(塔妮娅和亚伦在办公室初次见面，塔妮娅对亚伦的工作很好奇。)
塔妮娅：你好，我是塔妮娅，我是新来的。很高兴见到你！
亚伦：哦，欢迎欢迎。我也很高兴认识你！
塔妮娅：能跟我说说你目前的工作吗？
亚伦：当然可以，你想了解些什么？
塔妮娅：首先，你是做什么的？
亚伦：我在我们公司做计算机技术人员。
塔妮娅：你主要负责些什么？
亚伦：我负责系统管理和内部程序。
塔妮娅：具体都做些什么呢？
亚伦：噢，总有许多小的系统故障得由我去处理。
塔妮娅：你的工作还包括什么？
亚伦：我还得给公司开发一些内部程序。
塔妮娅：你还要写报告吗？
亚伦：不用。我只需要保证一切正常就行了。
塔妮娅：谢谢。听起来你有一份很有趣的工作。
亚伦：是的，它很有趣，但是也很有压力。
Keys:
I. Watch the video episode and choose the missing words according to what you hear.
1. What do your responsibilities include?
2. Do you have to produce any reports?
II. Watch the video episode again and choose the correct answers.
1. C 2. C 3. D
Video Episode 3
Script:
(Tania is having a chat with Richard about her feeling on working as a secretary.)
Richard: I heard you are responsible for the meeting arrangements this time. It can be the most important meeting for our company this year.
Tania: Sure, it is. I am up to my ears. Do you know I had thought it should be the duty of the Public Relationship Department, but it isn’t?
Richard: Oh, really? Do we still use the new conference room? I like it.
Tania: Yes. The boss had an informal discussion with me this morning. I feel really down.
Richard: What’s up?
Tania: Well, actually I failed to meet a deadline last week and I forgot to answer an e-mail for a VIP customer yesterday.
Richard: Anything that distracts you from work?
Tania: Yes, everything. I feel so tired every day. Sometimes, I just can’t focus on what I am doing.What is worse, though I make plans for a whole week, I always have to make changes later on because other things come up.
Richard: Look, Tania. Things are not so bad as you said. This is our company’s busiest time in a
year. You need to relax a little. Don’t push yourself too hard.
Tania: Well, I will try.
(塔妮娅正在和理查德聊她做秘书工作的感受。)
理查德：我听说你负责这次会议安排。这可能是本年度公司最重要的会议了。
塔妮娅：当然，肯定是的。我忙坏了。你知道吗，我本以为这是公共关系部的职责呢，但事实上不是。
理查德：哦，是吗？我们还用新会议室吗？我喜欢那儿。
塔妮娅：是的。今天早上我与老板进行了一个非正式的商讨，我真的觉得心情低落。
理查德：怎么了？
塔妮娅：唉，实际上，我未能在上周的期限之前完成工作，而且昨天我忘记回一个VIP客户的邮件。
理查德：有什么事令你工作分心吗？
塔妮娅：是的，每件事。每天我都感觉很累。我就是不能专注于我正在做的事。更糟糕的是，尽管我制定了整个星期的计划，但是我总是因为其他突发事件而不得不做改变。
理查德：塔妮娅，你看，事情并没有你说的那样糟糕。现在是我们公司一年中最忙碌的时候。你需要放松一下。不要把自己逼得太紧，好吗？
塔妮娅：好的，我试试。
Keys:
I. Watch the video episode and choose the possible sentences which have the same meanings as the sentences you hear.
1. B 2. A
II. Watch the video episode again and answer the following questions.
1. Yes.
2. Because she failed to meet a deadline last week and forgot to answer an e-mail for a VIP customer yesterday.
3. Everything.
Speaking Omitted.
D: Situational Viewing
Video Episode 4
Script:
(Tania is sent to work in a branch office and she is talking with her new boss Mr. Sparks.)
Mr. Sparks: Tania, morning.
Tania: Morning, sir.
Mr. Sparks: You are going to work as my office secretary next week. Right now I want to show you the rules of our company.
Tania: Thank you for your instruction. The rules are also important for me to know more about our company.
Mr. Sparks: The working hours are from 8:30 to 11:30 in the morning and from 1:30 to 6:30 in the afternoon. Make sure never to be late or absent. Every time you should use the employee card to show you are present whenever you come into the company.
Tania: I will do my duty.
Mr. Sparks: In my opinion, a secretary must be familiar with the office routine and try to do something by yourself.
Tania: That’s true. I will try my best to do whatever work I am given.
Mr. Sparks: Tania, please follow me. This is the filing cabinet and any document or file you need can be found here.
Tania: I understand. Would you like me to file them according to dates?
Mr. Sparks: I don’t think so. You should file them in alphabetical order. And here is a safe. The classified files are kept here. I will give you the key to the safe later. But you must keep in mind that you have to be careful about this.
Tania: Yes, I will.
Mr. Sparks: The last thing I want to show you is to be careful about these files. Don’t mix them up.
Tania: OK. I will bear all these in my mind. Thanks a lot.
（塔妮娅被分配到分公司工作，她正在和新老板斯帕克斯先生交谈。）
斯帕克斯先生：早上好，塔妮娅。
塔妮娅：早上好，老板。
斯帕克斯先生：从下周起你会是我的办公室秘书。现在我想给你介绍一下我们公司的规章制度。
塔妮娅：谢谢您的指导。规章制度对我了解我们公司也是至关重要的。
斯帕克斯先生：工作时间是从早晨8:30到11:30，下午从1:30到6:30。不要迟到或者旷工。每次到公司要刷员工卡报到。
塔妮娅：我会做好本职工作的。
斯帕克斯先生：依我看来，秘书必须熟悉办公室的日常工作，努力做好本职工作。
塔妮娅：是的。我会尽我所能做好我的工作。
斯帕克斯先生：塔妮娅，请跟我来。这是文件柜，你需要的任何文件或资料都可以在这里找到。
塔妮娅：哦，我明白。您希望我根据日期来整理这些资料吗？
斯帕克斯先生：不。你应该按照字母顺序来整理这些文件。这是保险柜，绝密文件都在这里。
我稍后会给你保险柜的钥匙。切记必须谨慎保管。
塔妮娅：我会的。
斯帕克斯先生：最后要告诉你的是一定要仔细认真地处理这些文件，不要弄得乱七八糟的。
塔妮娅：好的。我会牢记在心的。非常感谢您告诉我这一切。
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. F 2. T
II. Watch again and put the sentences in order according to the sequence they are mentioned.
1—3—2
Video Episode 5
Script:
(Tania meets Steve in the company. She is talking with him about his job.)
Tania: Hi, Steve. May I ask you several questions?
Steve: You certainly may.
Tania: OK, what do you do exactly?
Steve: Well, I work for a publishing company named Longman that is based in Wuhan office. And I’m one of the sales reps. Each of the sales reps has a given territory, so I cover the Central China region for Longman.
Tania: That’s a pretty big region.
Steve: It is indeed.
Tania: Do you get a lot of travelling for that?
Steve: We do indeed, yeah. Basically, my main job is to go around to the universities, to some extent the high schools and the private language schools, to see what their needs are and what kind of books they are using. We are also increasing, and we’re promoting CD- ROMs and e-learning as well as the traditional textbooks.
Tania: Very nice. Very nice. What kind of schools are buying your books?
Steve: Well, the university is a huge part of it. There’re a lot of teachers who have big classes. Large enough classes make it very much worth our visiting those universities to make sure that those teachers are using as many of our books as possible.
(塔妮娅在公司碰到了一名销售员史蒂夫，她正在和史蒂夫谈论他的工作。)
塔妮娅：你好，史蒂夫，我能问你几个关于工作的问题吗？
史蒂夫：当然可以。
塔妮娅：好，你具体是做什么工作的？
史蒂夫：我在一家名为朗文的出版公司工作，我是武汉办公室的一名销售代表。每名销售代表都有各自的领域，我负责的是朗文在华中地区的销售工作。
塔妮娅：那是一片很大的区域啊。
史蒂夫：的确是。
塔妮娅：那你去过很多地方吗？
史蒂夫：是的。基本上来说，我的主要工作就是走访大学周边，在某种程度上来说会去高中和私立语言学校，了解那里的需求，看他们使用的是哪种书籍。我们还在不断拓展业务，在传统书籍的基础上，我们还会推广光盘和网络学习。
塔妮娅：真好。太好了。哪类学校会购买你们的书？
史蒂夫：嗯，大学占据了很大部分份额。有很多老师都有大班。足够大的班级让走访这些大学、以确保老师尽可能多地使用我们的书籍的工作变得非常值得。
Keys:
I. Watch the video episode and choose the correct answers.
1. D 2. C 3. C
II. Watch again and decide whether the following statements are true (T) or false (F).
1. T 2. F
Video Episode 6
Script:
(Tania is complaining about her boss with Richard in the tea room.)
Tania: So who does he think he is? Anyway, I can’t believe the way that my boss has been ordering everyone around lately. I mean, it’s now like he is the CEO, or anything.
Richard: Um... Actually I am guessing you didn’t get the memo. Your boss was selected to fill the vacancy in the CEO slot. He actually is the CEO now, or will be, as soon as the official press releases and the hoopla is done with.
Tania: Yikes! You are joking, right? I can’t believe it. No wonder he is so stressed and bossy lately. I thought he was just being showy by giving orders to people and all the different departments. What big shoes to fill!
Richard: No kidding! When the last CEO left, we were worried about the future of the company.Tania: What does a CEO do anyway? I know the CEO makes the most money in the company, but what does he actually do?
Richard: He is responsible to the board of directors for everything that happens in the company. He must give leadership to all the company officers, as the CEO is also responsible for providing the guidance of philosophy of the company, and acting as official representative, or face of the company.Tania: Must be one smart guy.
Tom: We are very happy to be of help. I can assure you of our close cooperation.
（塔妮娅正在茶水间和理查德抱怨自己的上司。）
塔妮娅：不管怎么说，他以为自己是谁?我不相信老板最近会这样任意驱使大家。我是说，他又不是执行总裁或者什么重要人物。
理查德：嗯，事实上，我猜你没有看到备忘录。你的老板已经被选中接替执行总裁的职务。实际上，他现在就是执行总裁……或者说很快就会发布官方新闻，随后就是大肆的宣传。
塔妮娅：啊！你是开玩笑的吧？我不相信!难怪他最近一直这么紧张和专横。我想他对所有的不同部门的人发布命令只是故意炫耀自己能接替这么高的职位!
理查德：不开玩笑……上一任的执行总裁离开时，我们就对公司的将来非常担心。
塔妮娅：不管怎么说，执行总裁负责什么工作？我知道执行总裁在公司挣的钱最多，但他究竟干些什么工作?
理查德：他负责向董事会汇报公司发生的一切事情，还必须领导公司的所有高级职员，同时还负责出台公司的指导纲领，担当起公司官方代表或门面的角色。
塔妮娅：那总裁一定得非常聪明。
Keys:
I. Watch the video episode and choose the correct answers.
1. D 2. B 3. B
II. Watch the video episode again and answer the following questions.
1. Because her boss was selected to fill the vacancy in the CEO slot.
2. A CEO is responsible to the board of directors for everything that happens in the company. He must give leadership to all the company officers, as the CEO is also responsible for providing the guidance of philosophy of the company, and acting as official representative, or face of the company.
Speaking
Work in pairs to make up a dialogue with your partner according to the following situation.
Suppose you are Tom, and the department manager asks you to be in charge of establishing long-term relations with Mr. Han’s company. What will you say?
Reference:
Tania: I’ve worked here as a secretary for about a year, and I’d like to have a chance for advancement.
Mark: Yes, I know that and I am considering giving you an opportunity in another department.
Tania: Really? Thank you so much, sir.
Mark: What job are you applying for?
Tania: I’d like to be a sales representative in the Marketing department.
Mark: Eh, I think you are qualified for this position now. Do you understand the duties?
Tania: I’m not quite sure, but I think it should be investigating the market, visiting clients and promoting our products.
Mark: OK. It seems that you are quite familiar with that position. You have the seniority and I know you can do the job. Do you understand the probation?
Tania: Yes, I think so. I have 30 days to learn the new job, right?
Mark: All right. One thing I want to tell you is that you will get a pay raise when you start your new position.
Tania: That will be really helpful to my life.
Mark: I hope you can keep working hard no matter where you work.
Tania: I’ll try my best to learn the new job.