Part II Listening and Speaking
A: Warming Up
Look at the pictures and work in pairs to discuss the following questions.
1. The girl is at an airport. She is going through security. The man is a safety inspector. He is checking the girl and her baggage.
2. They may be in a hotel. The girl is a receptionist. She is helping the man at the front desk check in.The man at the front desk is checking in and the men behind him are talking and waiting for checking in.
B: Vocabulary and Sentences
I. Listen to the following phrases and write down the Chinese meanings.
1. single room 单人房
2. double room 双人房
3. service charge 服务费
4. departure gate 登机口
5. scheduled time（SCHED） 预定的时间
6. departure time 起飞时间
7. boarding pass（card） 登机牌
8. luggage claim 行李领取处
9. business trip 商务旅行
10. flight schedule 航班时刻表
11. reservation record 预定记录
12. check in 办理登机/入住手续
13. check out 办理退房手续
14. customs declaration form 报关单
15. registration form 登记表；注册表
II. Listen and complete the sentences with the right words.
1. Would you like a specialized suite?
2. How will you pay? Cash, check or credit card?
3. I want one king-sized bed, please.
4. What name shall I put the reservation under?
5. Do you have any rooms available?
6. Are you on a business trip or a pleasure trip?
7. May I see your passport and customs declaration form?
8. Have you double checked your flight time?
9. What about the flight schedule?
10. Do you fasten your seat belt when you’re flying?
III. Listen to the dialogues and choose the sentences you hear.
Script:
1. —How will you pay? Cash, check or credit card?
—I will pay with a credit card, so long as you accept them.
2. —Whose name shall I put the reservation under?
—Please put the reservation under Bill .
3. —Are you on a business trip or a pleasure trip?
—I’m here for sightseeing.
4. —Have you double checked your departure time?
—More than 100 times. The flight takes off at 12:00.
5. —Do you fasten your seat belt when you’re flying?
—Of course I do. It’s the first thing I do to keep safe.
6. —Would you like a specialized suite?
—Yes, please give us the honeymoon suite.
7. —What type of bed would you like?
—I want one king-sized bed, please.
8. —Do you have any rooms available?
—Yes. But we only have single rooms available.
9. —May I see your passport and customs declaration form?
—Yes, here you are.
10. —What about the flight schedule?
—It departs at 12:10 and arrives at 15:10 next day.
Keys:
1. B 2. B 3. B 4. B 5. A
6. B 7. B 8. A 9. B 10. A
C: Process Viewing
Video Episode 1
Script:
（Ron, a clerk of Four Seasons Hotel, is meeting Charlie White, a businessman from Beijing, at O’Hare airport.）
Ron: Excuse me, but are you Charlie White from Beijing?
Charlie: Yes, I am.
Ron: I am Ron from Four Seasons Hotel. I am here to meet you. How do you do?
Charlie: How do you do? It’s very nice of you to come and meet me.
Ron: You are welcome. Oh, let me help you with your luggage.
Charlie: Thanks a lot!
Ron: Did you enjoy your flight, Mr. White?
Charlie: On the whole, it’s not bad except for a little turbulence.
Ron: How long did the flight take?
Charlie:13 hours non-stop.
Ron: I think you must be tired. So hope you have a good rest after such a long trip!
Charlie: Thank you!
Ron: It’s our pleasure to have you here. I hope you will enjoy your stay here.
Charlie: Thank you very much! I believe I will.
（罗恩是四季酒店的一名职员，正在奥黑尔机场迎接查理·怀特。）
罗恩：打扰一下，您是来自北京的怀特先生吗？
查理：是的。
罗恩：我是四季酒店的罗恩。来接您的。您好！
查理：你好！感谢你来接我。
罗恩：不用谢。我来拿行李吧。
查理：谢谢！
罗恩：您的飞行旅途愉快吗？
查理：总的来说还可以，就是有点颠簸。
罗恩：飞了多长时间？
查理：直达13个小时。
罗恩：我想您一定累了。您一定要好好休息。
查理：谢谢！
罗恩：您能来我们这里是我们的荣幸。希望您喜欢我们这儿。
查理：谢谢！我想我会喜欢你们这的。
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. F 2. T 3. F
II. Watch the video episode again and choose the sentences you hear.
1. A 2. B
Video Episode 2
Script:
（Charlie White, the businessman from Beijing, is checking in at the front desk. Rita, the hotel receptionist, is serving him. ）
Rita: Good afternoon. Welcome to Four Seasons Hotel. May I help you, sir?
Charlie: Yes. I’d like to check in, please.
Rita: May I have your name, please?
Charlie: Yes, Charlie White.
Rita: Do you have a reservation with us, sir?
Charlie: Yes, for tonight.
Rita: Just a moment, please. I’ll check our reservation record...Thank you for waiting, sir. Your reservation is for a single room for three nights. Could you fill in the registration form, please?
Charlie: Sure.
Rita: May I confirm your departure date?
Charlie: Yes, I should be leaving on the 8th.
Rita: How would you like to make payment?
Charlie: By credit card.
Rita: Thank you, sir! Your room is 888 on the 8th floor. Just a moment, please. A bellman will show you to your room. I hope you will enjoy your stay here.
（来自北京的商人查理·怀特正在前台登记入住酒店。酒店的接待员丽塔正在为他服务。）
丽塔：下午好！欢迎入住四季酒店。有什么可以帮您的吗，先生？
查理：是的，我想办理酒店入住。
丽塔：请问您叫什么名字？
查理：查理·怀特。
丽塔：您有预订吗，先生？
查理：是的，今晚。
丽塔：请稍后。我查查我们的预订记录……让您久等了，先生。您预订了一间三晚的单人间。您填一下这张登记表，好吗？
查理：好的。
丽塔：可以确定一下您的退房日期吗？
查理：可以。我 8 号退房。
丽塔：请问您用什么支付？
查理：信用卡。
丽塔：谢谢您，先生。您的房间在 8 楼 888 号。请稍等片刻。门童会带您去房间，希望您能在这里过得愉快！
Keys:
I. Watch the video episode and choose the missing words according to what you hear.
1. I’d like to check in, please.
2. Could you fill in the registration form, please?
II. Watch the video episode again and choose the correct answers.
1. C 2. C 3. C
Video Episode 3
Script:
（Charlie White is checking out at the front desk. Rita, the receptionist, is serving him.）
Rita: Good morning, sir. May I help you?
Charlie: Good morning. I’m leaving today. May I settle my hotel bill now?
Rita: Your name and your room number, please.
Charlie: Charlie White. Room 888.
Rita: Just a moment, please. I’m preparing your bill. Sorry to have kept you waiting. Here is your bill,RMB 1550 yuan in all, including 10% service charge. Please check it.
Charlie: That’s right.
Rita: You have paid a deposit of RMB 2000 yuan, haven’t you?
Charlie: Yes. Here is the receipt.
Rita: Thank you. Here is the invoice and your change. Have a check, please.
Charlie: It's quite all right. Thank you!
Rita: You’re welcome. We hope you enjoy your journey.
（查理·怀特正在前台办理退房手续。酒店的接待员丽塔正在为他服务。）
丽塔：早上好！有什么可以帮您的吗？
查理：早上好！我今天退房。现在可以结账吗？
丽塔：请告诉我您的名字和房间号。
查理：查理·怀特。888 号房。
丽塔：请稍后。我要查看您的账单。对不起，让您久等了。这是您的账单，一共 1550 元人民币，包括 10% 的服务费。请您检查一下。
查理：好的。
丽塔：您当时交了 2000 元的押金，对吗？
查理：是的。这是收据。
丽塔：谢谢！这是您的发票和找您的钱。请您清点！
查理：好的。谢谢！
丽塔：不用谢！希望您旅途愉快！
Keys:
I. Watch the video episode and choose the possible sentences which have the same meanings as the sentences you hear.
1. A 2. B
II. Watch the video episode again and answer the following questions.
1. RMB 1550 yuan.
2. RMB 2000 yuan.
3. RMB 450 yuan.
Speaking
Omitted.
D: Situational Viewing
Video Episode 4
Script:
（Adam is a newbie. He is going to fly to London for business. Now he is checking in at the airport.Mar, the receptionist, is serving him. ）
Adam: Good morning, sir! Is this the desk for Flight B.E.987 to London?
Mar: Yes, this is the right desk. What can I do for you?
Adam: I’m going to England by Flight B.E.987.
Mar: When is your flight?
Adam: 10:00 a.m. When am I supposed to check in?
Mar: Passengers are to check in at the airport an hour before the plane takes off. You can check in now.
May I have your ticket, your health certificate and your luggage, please?
Adam: Here you are.
Mar: Are you keeping this small bag as carry-on luggage, sir?
Adam: Yes.
Mar: You must weigh that as well.
Adam: All right.
Mar: Your luggage is two pounds over. I am afraid there will be an excess luggage charge, sir.
Adam: How much must I pay?
Mar: It’s 10 yuan.
Adam: Here you are.
Mar: This is your luggage check, which you must show when you are at your destination, and here is your boarding pass and your ticket.
Adam: Thanks.
Mar: Now please wait until your flight is called. There are about twenty-five minutes to go.
Adam: I’m a little nervous. I have never flown before.
Mar: There is nothing at all to worry about. Once you’re in the air, it’s just like sitting in your own living room. It’s going to be a very pleasant flight.
（亚当是一位职场新人，他将坐飞机到伦敦出差。现在他正在机场办理登机手续。服务员马尔正在为他服务。）
亚当：早上好，先生！请问是在这办理飞往伦敦的 B.E.987 航班的登机手续吗？
马尔：是的。请问有什么可以帮助您的吗？
亚当：我将乘坐飞往英国的 B.E.987 航班。
马尔：您的航班什么时候起飞？
亚当：早上 10 点。我什么时候可以办理登机手续？
马尔：飞机起飞前一小时办理。您现在可以办理。请出示您的机票、健康证明和行李。
亚当：给你。
马尔：请问您的这个小包随身携带吗，先生？
亚当：是的。
马尔：不过小包也要称重。
亚当：好的。
马尔：您的行李超重两磅。恐怕您要额外付费，先生。
亚当：付多少钱？
马尔：10 元。
亚当：给你。
马尔：这是您的行李提取单，到目的地提取行李是要出示的。这是您的登机牌和机票。
亚当：谢谢！
马尔：请您在候机厅等候，到时候广播会通知您登机。还有 25 分钟。
亚当：我有点紧张。我第一次坐飞机。
马尔：不用紧张。一旦飞机起飞，您就像坐在您的起居室了。飞行一定非常愉快！
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. T 2. T
II. Watch again and rearrange the following sentences in sequence of happening.
3—1—2
Video Episode 5
Script:
（Adam feels dizzy and weak. Joan, the flight attendant, is helping him.）
Joan: What’s the matter, sir? You look pale.
Adam: I feel dizzy and weak. And I’m having this pain in my ears. I think I am sick.
Joan：Do you often travel by plane?
Adam: No, this is the first time.
Joan: That’s right. It’s normal if you don’t often take a plane. Just relax a little bit.
Adam: Why does this happen to me when I am on the plane? I feel bad.
Joan: Don’t worry, sir. It’s just because of the lower pressure.
Adam: What should I do about it?
Joan: You may feel much better if you chew some gum or peanuts.
Adam: OK, I will try. En, much better. Thank you. I just feel tired but I can’t fall asleep.
Joan: So, you’d better wear this eye-shade and you will sleep well.
Adam: I am not used to wearing that.
Joan: If you try to adapt yourself to your destination’s local time, you’ll feel more comfortable. So please try to sleep, and have meals according to London’s time.
Adam: Thank you so much!
Joan: You are welcome. Please press the button when you need any help.
（乘飞机时亚当感到虚弱和头晕，空乘人员琼正在帮助他。）
琼：先生，您怎么了？您脸色看起来很苍白。
亚当：我感到虚弱、头晕，而且耳朵疼。我想我生病了。
琼：您经常乘飞机吗？
亚当：不，这是第一次。
琼：这就对了。如果您不经常乘飞机，你这种情况很正常。请您放松。
亚当：为什么我乘飞机时会这样？我很不舒服。
琼：别担心，先生。这是气压低造成的。
亚当：那我该怎么办呢？
琼：嚼口香糖或花生米会让您感觉好些。
亚当：好的，我试试。嗯，好多了。谢谢你！我感到很累，可是我睡不着。
琼：请戴上这个眼罩，您会睡得好些。
亚当：我不习惯戴那个。
琼：如果您试着适应目的地的时间，您会感到更舒服些。所以您可以尽量按照伦敦的时间睡眠和进餐。
亚当：非常感谢！
琼：不用谢！如果您有什么需要，请按这个按钮。
Keys:
I. Watch the video episode and choose the correct answers.
1. C 2. A 3. D
II. Watch again and decide whether the following sentences are true (T) or false (F).
1. F 2. F
Video Episode 6
Script:
(Adam Clare is a hotel guest. He is complaining about his lost luggage. Mark, the clerk of the hotel,is answering him.)
Mark: Hello. How can I help you?
Adam: I’m in Room 423 and my luggage should have been taken to my room but it’s not there.
Mark: Room 423? Mr. Clare?
Adam: Yes. I’m not happy at all about this. My valuables are in my case and if they are missing there will be trouble.
Mark: Let me find out where your luggage is, Mr. Clare. It will just be a minute. I’ll check with the bellman.
Adam: Please be quick.
Mark: I’ve spoken to the bellman and he accidentally took your luggage to Room 432.
Adam: What a mistake!
Mark: He’s going to put it in the right room straight away.
Adam: Good, I thought you had lost it.
Mark: I’m sorry for the inconvenience, sir.
Adam: You should be.
Mark: Can I offer you a complimentary bottle of wine as an apology?
Adam: That would be very good.
（酒店的顾客亚当正在抱怨他的行李丢失了。酒店职员马克正在给他回复这件事。）
马克：您好！有什么可以为您服务的吗？
亚当：我是423号房的客人。我的行李应该送过来了，怎么没有呢？
马克：423号房？克莱尔先生？
亚当：是的，对于这件事我很不开心。我的贵重物品都在箱子里，如果丢失了会很麻烦。
马克：我帮您找找，克莱尔先生。请稍后，我问问门童。
亚当：请快点。
马克：我刚询问了门童，他不小心把您的行李送到了432房间。
亚当：怎么犯这种错误！
马克：他马上帮您把行李送过去。
亚当：好的，我还以为你们弄丢了呢。
马克：我很抱歉给您造成的不便，先生。
亚当：你确实应该道歉。
马克：为了表达我们的歉意，我们为您免费提供一瓶葡萄酒，可以吗？
亚当：那非常好。
Keys:
I. Watch the video episode and choose the correct answers.
1. C 2. D 3. B
II. Watch the video episode again and answer the following questions.
1. If Adam’s case is missing there will be trouble because his valuables are in his case.
2. If I were Mark, I would help him find the case and offer him a complimentary bottle of wine as an apology.
Speaking
Work in pairs to make up your dialogue with your partner according to the following situation.Suppose you are Mike and you are checking in at a hotel. Jim is a hotel attendant. He is severing you.
Reference:
Jim: Good morning, sir. How may I help you?
Mike: Good morning! Do you have any rooms available at the moment?
Jim: Yes, we do. What kind of room would you like?
Mike: I’d like a suite for four nights.
Jim: Please wait a moment while I check availability. Ah, I’m sorry, sir. We only have a double room available now.
Mike: That’s all right. How much do they cost?
Jim: Each night costs 320 RMB, but for a four-night stay, we can offer a discount of 15%.
Mike: How much in total?
Jim: 1088 RMB.
Mike: Is breakfast included?
Jim: Yes, it is. You also have free use of the leisure facilities here.
Mike: That’s fine. I’ll get it.
Jim: OK. Please show me you ID card.