Part II Listening and Speaking
A: Warming Up
Look at the pictures and work in pairs to discuss the following questions.
1. They are having a meeting. It is a video meeting. From the man in the screen, while others are sitting in chairs and watching, we know that it is a video meeting.
2. There are a few people sitting around a table. They are having a meeting. Because round table is more convenient for them to communicate and discuss the matters.
B: Vocabulary and Sentences
I. Listen to the following phrases and write down the Chinese meanings.
1. conference room 会议室
2. venue hire 会场租用
3. audio-visual equipment 视听设备
4. style of conference 会议风格
5. conference agenda 会议议程
6. minute 会议记录
7. annual convention 年会
8. regular conference 定期会议
9. formal meeting 正式会议
10. informal meeting 非正式会议
11. telephone conference 电话会议
12. committee of experts 专家委员会
13. attendee 参会者
14. invited speakers 特邀发言人
15. Q＆A session 问答环节
II. Listen and complete the sentences with the right words.
1. I’m sorry to inform you of the cancellation of the conference.
2. What size of conference room do you have in mind?
3. What facilities do you offer with the room?
4. May I know the time and date, please?
5. What are those attendees?
6. Why don’t we return to the main focus of the meeting?
7. What is the charge of the conference room?
8. How would you like to make payment?
9. I’m afraid we have no suitable conference rooms available.
10. Which seating style would you prefer?
III. Listen to the dialogues and choose the sentences you hear.
Script:
1. —What size of conference room do you have in mind?
—For about 50 people.
2. —May I know the time and date, please?
—One Sunday in November.
3. —Who are those attendees?
—They are foreign exhibitors.
4. —What facilities do you offer with the room?
—The room is equipped with cable microphones, overhead projectors and screen.
5. —How would you like to make payment?
—I’d like to pay by credit card.
6. —Do you have a conference room for 200 persons?
—I’m afraid we have no suitable conference rooms available.
7. —Why don’t we return to the main focus of the meeting?
—Yes, let’s focus on the main issues.
8. —I’m sorry to inform you of the cancellation of the conference.
— You did say cancellation, didn’t you?
9. —What is the charge of the conference room?
—It is $1,980 per day.
10. —Which seating style would you prefer?
—Cocktail reception style, please.
Keys:
1. A 2. B 3. A 4. A 5. B
6. B 7. A 8. B 9. B 10. A
C: Process Viewing
Video Episode 1
Script:
(The boss is asking Eric to arrange a business meeting.)
Boss: Eric，please invite all our clients to the conference next week. You can get the clients' contact info from my Rolodex.
Eric: Yes, sir. Do we still use the conference room in the same hotel as last time?
Boss: Yes. It can be the most important meeting for our company this year, so everything has to be rearranged and checked. Can you arrange for things like tables, chairs, microphones, audio and visual equipment and even the lunch menu well?
Eric: No problem. Good preparations will improve the effectiveness of the conference. Should I take the minutes?
Boss: No, you needn’t. That’s very difficult and hardly ever necessary. You just make a note of the topics that are discussed and the results of the discussion.
Eric: OK. What else would I prepare?
Boss: That’s all, and I will inform you if necessary.
（老板正在叫艾瑞克安排一次会议。）
老板：艾瑞克, 请你邀请我们所有客户参加下周会议。你可以从我的客户名单中找到他们的联系方式。
艾瑞克：好的，我们还是像上次一样使用同一个酒店的会议室吗？
老板：是的。这应该是我们公司本年度最重要的会议了，所以每样东西都要重新安排和检查。你能把桌椅、话筒、视听设备以及午餐菜单都安排好吗?
艾瑞克：没问题，好的准备可以提高会议的效率。我需要做会议记录吗？
老板：不，不用 ，那样太难了，也没有必要。你只要把讨论的主题和结果记录下来就行了。
艾瑞克：好的。还有什么需要我准备的？
老板：没有了，有需要的时候我会再通知你。
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. T 2. F 3. F
II. Watch the video episode again and choose the sentences you hear.
1. B 2. A
Video Episode 2
Script:
（Eric is calling the hotel to make a reservation of a conference room.）
Nancy: Good morning, Grand Hyatt, Conference Service Center. Nancy speaking. How may I help you?
Eric: This is Eric from ABC Company. I'd like to reserve a conference room in your hotel.
Nancy: Certainly. What size of conference room do you have in mind?
Eric: For about 150 people. We’re holding a conference from 5 pm to 7 pm, and a cocktail party from 7 pm to 8:30 pm.
Nancy: Sure. May I know the date, please?
Eric: Our plan is one Sunday in March. What's your suggestion?
Nancy: Just a minute, Sir. I'll check the reservation record... Thank you for waiting, what about in late March? That is, Mar. 18th or 25th.
Eric: Mar. 25th, please. What facilities do you offer with the room?
Nancy: The convention room is equipped with three cable microphones, one LCD projector with projection screen, laptop connection and wireless network access.
Eric: Great! That will do.
Nancy: May I have your name and telephone number?
Eric: E-r-i-c, Eric, and my telephone number is 6-0-3-3-2-6-7-9.
Nancy: OK. Thank you for booking in our hotel. Can I help you with anything else today?
Eric: No, that’s it. Thank you very much.
（艾瑞克正在给酒店打电话预定会议室。）
南希：早上好，君悦酒店，会议服务中心。我是南希，有什么可以为您效劳？
艾瑞克：我是ABC公司的艾瑞克，我想在你的酒店订一间会议室。
南希：好的。您想要订多大的会议室呢？
艾瑞克：大概能容纳150人的。我们下午5点到7点要举行一个会议，然后7点到8:30打算开个鸡尾酒会。
南希：好的。日期是什么时候？
艾瑞克：我们计划三月份的某个星期天。你有什么建议？
南希：请稍等，先生。我来查一下预订记录。……让您久等了，3月下旬可以吗？就是说，3月18日或25日。
艾瑞克：3月25日吧。你们的会议室提供什么设备？
南希：包括3个有线话筒、一个配有屏幕的液晶投影机，还有手提电脑接口和无线网络。
艾瑞克：好极了，那就够用了。
南希：可以告诉我您的姓名和电话号码吗？
艾瑞克：E-r-i-c, 艾瑞克，我的电话号码是6-0-3-3-2-6-7-9。
南希：好的。感谢您选择我们酒店，还有能为您效劳的吗？
艾瑞克：没有了，谢谢。
Keys:
I. Watch the video episode and choose the missing words according to what you hear.
1. What size of conference room do you have in mind?
2. What facilities do you offer with the room?
II. Watch the video episode again and choose the correct answers.
1. D 2. D 3. C
Video Episode 3
Script:
(Eric is coming to the hotel and communicating with Anna, the clerk of the conference service center.)
Eric: Hello, I’m Eric, I have booked a conference room today. You can find it in the reservation record.
Anna: Yes, sir. Please come this way and I’ll show the room to you.
Eric: Is the room ready for the meeting?
Anna: Of course, everything is ready for you. I've put the minute book and some copies of the agenda on the table.
Eric: Great. Do you have internet access in the meeting room?
Anna: Yes, we have. You can also use our business center if you need to make photocopies.
Eric: Thank you. How about the microphones and speakers?
Anna: I have also got them prepared. Do you have any other questions?
Eric: No, I think that's everything.
Anna: OK. Here is the reservation contract. Please read it and sign here. Do you pay in cash or by credit card?
Eric: By credit card please.
Anna: OK. Welcome to Grand Hyatt. I wish you a successful conference.
（艾瑞克来到酒店，和会议服务中心职员安娜进行交流。）
艾瑞克：你好，我叫艾瑞克，我预订了今天的会议室。你可以在预订记录上找到。
安娜：是的，先生。请这边走，我带您去会议室看一下。
艾瑞克：会场布置好了吗?
安娜：当然，一切都准备好了。我已把记录本和议程表的复印件放在会议桌上了。
艾瑞克：好。会议室里可以上网吗？
安娜：是的，可以无线上网。如果您需要复印东西的话，可以使用我们的商务中心。
艾瑞克：谢谢。话筒和扩音器也都准备好了吗?
安娜：也准备好了。您还有其他问题吗？
艾瑞克：没有了，我想就是这些了。
安娜：好的，这是预订合同，请您仔细阅读后在这里签字。您是付现金还是刷卡？
艾瑞克：刷卡吧。
安娜：好的，欢迎来到君悦酒店。预祝会议圆满成功！
Keys:
I. Watch the video episode and choose the possible sentences which have the same meanings as the sentences you hear.
1. A 2. A
II. Watch the video episode again and answer the following questions.
1. The minute book and some copies of the agenda.
2. Clients can use the business center if they need to make photocopies.
3. By credit card.
Speaking
Omitted.
D: Situational Viewing
Video Episode 4
Script:
(Peter is reporting to his manager, Mr. Brown, about the cancelling of tomorrow’s meeting.)Peter: Excuse me, Mr. Brown, are you free now?
Mr. Brown: Certainly. What’s the matter?
Peter: Well, I’m afraid I’ve got a piece of bad news. My guys have just told me that tomorrow’s meeting has to be cancelled.
Mr. Brown: Cancelled? That just can’t happen!
Peter: Sorry, but the equipment broke down and can’t be fixed till Friday.
Mr. Brown: Impossible! Its importance is very clear to be seen. You told me everything was alright just a few days ago.
Peter: I know. But there’s really nothing that can be done about it. The equipment has been damaged,and can’t be recovered in so short a period.
Mr. Brown: The general manager is going to be blue in the face when she hears about this. These following problems are hard to handle.
Peter: I’ve told all departments of the cancellation, and it is delayed to Friday.
Mr. Brown: You’d better call the client again and make apologies.
Peter: Yes, I did. It may not be so bad. The client had no opposition to a rescheduled time, and didn’t seem upset.
Mr. Brown: Let’s hope so. I have to say that it is your department’s mistake for not paying much attention to details on this meeting.
Peter: I see, and I will be fully responsible for it.
（彼得正在向他的经理,布朗先生,报告关于明天会议取消的事情。）
彼得：打扰一下，布朗先生，你有空吗?
布朗：当然。你有什么事吗?
彼得：嗯，我恐怕有个坏消息告诉你。我的手下刚告诉我，明天的会议得取消了。
布朗：取消?怎么可以取消呢！
彼得：很抱歉，但是没有办法。设备坏了，星期五才能修好。
布朗：这怎么可以呢!这个会议的重要性显而易见，你几天前还说没问题的。
彼得：我知道，但我实在无能为力。器材受损，无法在一两天内修复。
布朗：总经理知道这件事会很生气的。这些后续问题很难处理。
彼得：我已经通知各部门会议要取消，改在星期五。
布朗：你最好亲自打电话向客户致歉。
彼得：是的，我已经做了，事情也许没那么糟。客户没有反对重新安排时间，也没有表现出不安的样子。
布朗：但愿如此，我不得不说，你们部门错在没有注意到此次会议的细节。
彼得：我知道，我负全部责任。
Keys:
I. Watch the video episode and decide whether the following statements are true (T) or false (F).
1. T 2. F
II. Watch again and rearrange the following sentences in sequence of happening.
3—1—2
Video Episode 5
Script:
(Peter is making a call to invite Professor Wilson to a conference.)Peter: Good morning. May I speak to Professor Wilson, please?
Wilson: Speaking. Who’s that, please?
Peter: Hello, Professor Wilson. I’m Peter from ABC Company. We met last month on World Economic Forum. Do you still remember me?
Wilson: Sure. I do.
Peter: I wonder if we could invite you to give a speech on the Global Smart Supply Chain Summit in December this year.
Wilson: That would be my honor. May I know the schedule and subject?
Peter: The subject is about the latest trend of Intelligent Logistics System. We’d like you to make a 45 minutes’ speech followed by a 15 minutes’ Q＆A session.
Wilson: Who are those attendees?
Peter: The attendees are middle and senior managers from different logistics companies. We’d like to propose a compensation of US $3,000 for your talk plus expenses. Is that alright?
Wilson: That’s fine.
Peter: May I know what facilities you’ll need for your talk?
Wilson: I’ll bring my laptop, so you just need to offer laptop connection and a projector with projection screen.
Peter: No problem. We’ll email you a formal letter of invitation later, with more detailed information about this conference. Thank you. Good-bye!
Wilson: Good-bye!
（彼得正在给维尔逊教授打电话。）
彼得：早上好。请问维尔逊教授在吗？
维尔逊：我就是。请问是哪位?
彼得：维尔逊教授，您好！我是ABC公司的彼得。上个月我们在世界经济论坛上碰过面。您还记得我吗？
维尔逊：当然记得，彼得先生。
彼得：不知道我们是否有幸邀请您为我们今年十二月份的全球智能物流峰会做演讲呢？
维尔逊：那将是我的荣幸。请问时间安排和主题是怎样的呢？
彼得：主题是关于智慧物流的最新趋势。我们想请您做45分钟的演讲，然后接下来是15分钟的问答环节。
维尔逊：参会者是些什么人？
彼得：参会者是来自各个物流公司的中高层管理人员。我们想支付您3000美元的酬金，这包括演讲和其他的花费。您看合适吗？
维尔逊：好的。
彼得：您的演讲还需要什么设备吗？
维尔逊：我会带自己的手提电脑过去，你只需要提供手提电脑接口和带屏幕的投影仪就行了。
彼得：没问题。迟点我会把正式的邀请函和关于这次会议更详细的信息电邮给您。谢谢！再见！
维尔逊：再见！
Keys:
I. Watch the video episode and choose the correct answers.
1. A 2. C 3. B
II. Watch again and decide whether the following sentences are true (T) or false (F).
1. F 2. F
Video Episode 6
Script:
(Mr. Brown is introducing their latest product to the reporters on a news conference.)
Mr. Brown: Ladies and Gentlemen，I just want to thank you for coming today. I've told you all about our exciting new product. Now, I'll open the floor to answer any questions you might have.
Reporter: Mr. Brown, what makes your new product stand out above the other products in its market？
Mr. Brown: I'm glad you asked that. Our product was developed by the nation's leading scientists and has been tested for more than two years.
Reporter: Mr. Brown, I was told that one of your customers had got a strange illness after using your product. Is that true？
Mr. Brown: Absolutely not. That is a vicious rumor and I will not answer that question. It is not relevant.
Reporter: Mr. Brown，can I ask some more questions？
Mr. Brown: I really appreciate your interest. But I think the time is not allowing me to have more questions. Why don't you put it in writing? I will call you and answer it over the phone. Thank you all very much.
（布朗先生正在新闻发布会现场向记者介绍他们的产品。）
布朗先生：女士们，先生们，我对大家今天能光临表示感谢。我已经向大家介绍了我们令人兴奋的新产品。现在欢迎大家自由提问，我来解答。
记者：布朗先生，是什么使你们的新产品在市场上优于其他产品？
布朗先生：我很高兴你提出这个问题。我们的产品是由国内领先的科学家研发的，并经过了两年多的测试。
记者：布朗先生，我听说有的病人在使用了你们的产品之后，出现了奇怪的身体虚弱现象。是真的吗？
布朗先生：绝对没有这回事！这是个恶毒的谣言，我不会回答此类问题。这个问题和我们的产品无关。
记者：布朗先生，我能否再提一个问题？
布朗先生：对于你的兴趣我很感激。但是恐怕时间不允许我回复任何问题了。你何不把问题用书面形式写下来？我可以用电话答复你。非常感谢！
Keys:
I. Watch the video episode and choose the correct answers.
1. B 2. C 3. B
II. Watch the video episode again and answer the following questions.
1. It was developed by the nation’s leading scientists.
2. Because the time is not allowing him to have more questions.
Speaking
Work in pairs to make up a dialogue with your partner according to the following situation.
Suppose you are Johnson. You are asked to make a reservation for your company’s annual conference in Grand View Hotel. You are now calling the hotel receptionist to ask about some detailed information about the service the hotel can offer for holding the conference.
Reference:
Clerk: Hello, this is the Grand View Hotel. What can I do for you?
Johnson: I'm phoning from U.S. A, I need some information before making a reservation.
Clerk: Sure. What would you like to know?
Johnson: The first thing is how far the hotel is from the airport.
Clerk: Only fifteen minutes’ drive.
Johnson: The second thing is that I want to book a convention room for my company's annual conference. Do you have convention rooms available?
Clerk: Certainly, sir. We have a convention room for 50 people at $150 per hour and a larger room for 150 people at $250 per hour.
Johnson: I'd prefer the larger room. Do you have some refreshments?
Clerk: Yes, of course. Tea and coffee will be provided. We will also provide some mid-morning snacks and cakes.
Johnson: Good. So you must have a business center?
Clerk: Yes, sir. The business center offers twenty-four hours’ service. We can provide secretarial and translation services and we also have fax and telex. You can also use our business center if you need to make photocopies.
Johnson: Well, I am very satisfied with your services. I'll make it in your hotel.
Clerk: May I have your name and phone number?
Johnson: My name is David Johnson, and my phone number is 001-626-202-3379.
Clerk: OK. Do you need any further information, sir?
Johnson: No. Thank you for all the information.
Clerk: Thank you for calling the Grand View Hotel.