一、点茶
（一）常用句型
（1）This is the tea menu of today, please take a look at it.
这是今天的茶水单，请过目。
（2）We serve green tea, black tea, Pu’er tea and scented tea, what would you like to have?
此次航班提供绿茶、红茶、普洱茶和花茶，请问您需要什么茶？
（3）Tea contains multivitamin which is good for health, you can have a try.
茶富含对人体有益的多种维生素，您可以尝试一下。
（4）Both Longjing tea and Dahongpao tea are characteristic teas on this flight, which one do you prefer?
龙井茶和大红袍都是我们机上的特色茶，请问您需要哪一种？
（5）May I know what kind of flavor do you like?
谢谢您的信任，但我不敢确定您喜欢哪种口味？
（二）情景模拟
1.地面头等舱休息室模拟服务
A： Madam, can you introduce the most characteristic tea in your VIP room for me, please?
B： Sure, we have West lake Longjing, Dongting Biluochun, Anji White Tea, Tieguanyin Tea, Keemun Black Tea, Pu’er Tea, which are all good teas.
A：I want to have a taste of white tea.
B：Well, but Anji White Tea is a kind of green tea, Would you like some?
A：Ok, please give us three cups of Anji White Tea.
B：Sure, please wait a moment.
A：女士，您能为我介绍一下你们贵宾室最有特色的茶吗？
B：当然可以，我们有很多好茶，比如西湖龙井、碧螺春、安吉白茶、铁观音、祁门红茶、普洱茶。
A：我想来杯白茶。
B：但是安吉白茶是绿茶，您还需要吗？
A：好的，那帮我们泡三杯安吉白茶吧。
B：嗯，请稍等。
2.机上模拟服务（图7-2，见彩插）
A： Excuse me, madam. Here is the tea menu, what do you prefer to have?
B： I’m nonprofessional on tasting tea. Do you have any good suggestions?
A： There are many kinds of tea on this flight, may I know which flavor do you like?
B： I like sweet taste.
A： I suggest you to have a cup of black tea.
B： Ok, thanks.
A： You are welcome, please wait a moment.
A：女士，打扰一下，这是茶水单，请问您喝什么茶？
B：我对品茶不专业，你有什么好建议吗？
A：机上有许多茶品，请问您平时口感偏什么味道？
B：我喜欢甜味。
A：那我建议您来一杯红茶吧。
B：好的，谢谢。
A：不客气，请稍等。